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Customer reviews

Rating 4.5 out of 5 stars with 7897 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 265 Showing 5,281-5,300 of 7,897 reviews
  • Rated 5 out of 5 stars

    Set up our sound bar with new tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andy from Geek squad set up our sound bar with our new tv. He was exceptional and available for our many questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad install of sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job. This is my first soundbar and the install went perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad quick and neat!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a super job connecting the sound bar with the TV and setting up the audio controls!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Did not handle purchase of universal remote well.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a universal remote. Agent did not inform me that it would affect my other tv in next room, because they were both Samsung. Prior to purchase I told agent I was thinking about changing cable companies, but he did not tell me it would be another $100 to reprogram the remote until after installed. Agent said to call his cell if I had questions. I called the next day, left a message, and he did not return my call.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Geek Squad contract is wonderful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the Geeks get involved in delivery, set-up and troubleshooting they get it right every time, and they do it efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely worth professional install. Easy no hassle

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Could have gone smoother

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally a month after purchasing it is installed correctly. Days were mixed up and call center (hub) is horrible. Price was ok

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great the geek squad installed it and mounted it professionally

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super nice and professionalism was definitely achieved

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Knowledge Tech! He was very personable and knew his stuff!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I couldn't have done it without the Geeks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, neat, and informative: these guys did a great job installing our new TV, sound bar, and wall hanging.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They Geek Squad was great as they always are when they they to do a set up at my home. Highly recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Money well spent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was prompt, professional, friendly. and respectful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took 3 weeks to get scheduled properly but the gentleman was very nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service request fulfilled

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service request fulfilled. Geek squad has always come through for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted it on my TV stand and works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad were amazing. They are very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad are the pros!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar was hooked up and registered just fine by the Geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superior Geek Squad Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad tech did a great job connecting up our new Denon AVR-S940H receiver with a Sony 65” 4K HD LCD TV. Thanks!

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 2 out of 5 stars

    My sound bar is connected but Nothing else works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not satisfied..my sound bar is connected but nothing else works ..my cable remote no longer controls my tv I can’t access my fire stick DVD player not functioning..I need a return visit with more in depth explanation and to be shown how everything works.. not to have a 5min installation then out the door..what did I pay 272$ for...

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the initiative to share this with us. It’s always frustrating when tech doesn’t work the way we expect it to. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

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