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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 137 Showing 2,721-2,740 of 7,928 reviews
  • Rated 5 out of 5 stars

    Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional team! Arrived before time and knew exactly what need to be done. Communication to ensure my devices were centered in the correct place is priceless!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad mounted my TV like I asked them to.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We moved from Gilbert to Mesa in our new home, and The Geek Squad came to our new home and mounted the bracket on the wall and mounted our TV on the wall. They made sure before they left that all was working. TV, Sound Bar, 4K Blue Ray Player, Cox TV remote all was working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Theatre quality sound…

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WOW!,what a good decision to add the sound system!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not a great Geek Squad visit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived late and was in hurry to get to next appointment. Did not complete requested work because of claimed none working outlet supporting wifi router. Following day handyman confirmed outlet was working

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with the geek squad installation of my sound bar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install of all sound system equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected speakers, blue ray player, CD player and receiver to my tv that I recently had moved to another location in the home. This system is now going to be our main one in our home. The work was done with care and works wonderful. We are very satisfied.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    1st tech bad; 2nd tech good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought a new TV, & our surround sound system & peripherals (DVD player, DVR player, etc.) needed correct routing through our complicated Denon receiver. The first tech we paid for just screwed things up with no explanation. After being specific about our needs, the 2nd tech did a fine job, and left us a "cheat sheet" with instructions for all remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer, Justin, was fantastic. He actually came by twice as we accidentally unplugged unit and couldn't get it to reboot. Patient and professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kristopher arrived right on time and was able to decipher the problem with my rear surround sound speakers. It was not an easy fix but he was diligent and used his expertise to fix the issue. He was friendly, knowledgeable, helpful, and professional. As a retired teacher I give him an A+++++.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound System Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks for your help. As a senior citizen with limited technical knowledge of todays systems appreciated the Geek team member setting up my system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    amazing customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the guys that came out to set up my TV and soundbar were amazing. super respectful and prompt. they were able to answer any questions i had and it didn't take them long to get everything wall mounted and set up for me. i will Definitely use this service again in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thumbs up to the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up the new TV, connected all the peripherals, and demonstrated how it worked. I needed additional support with the remote and the DVR, which was promptly and thoroughly provided.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Victor and Jose were TERRIFIC!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zictor and Jose were terrific. They were so knowledgeable, quick, and very friendly if I ever would need service again I would ask for them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers did a great job. They adjusted everything we’re quick very informative explaining how to use equipment and cleaned up where they worked.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were knowledgeable efficient and neat

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad mounted my sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my sound bar and took the time to help synchronize my remotes and explain how they work. They were very helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    All went well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the Geek Squad set our sound bar up. No problems.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoy being able to hear the tv all over the house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Richard from Geek Sqd. came out and installed the new sound bar since I had never done one before. Great and fast work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up my soundbar in minutes. They were efficient and answered all my questions.

    I would recommend this to a friend