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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 181 Showing 3,601-3,620 of 7,928 reviews
  • Rated 5 out of 5 stars

    Geek Squad installed my 77 inch tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job. Mounted my 77 inch tv and sound bar. They were clean, polite and fast. I would use them anytime.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better job the second time around

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unlike the poor job and lack of communication on the initial installation, The gentleman was thorough and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    jerry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rick and his helper were very good, did a nice, clean and good job. We were very happy with the results. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bravo Long Phan!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Long Phan was excellent ! Hope he serves our account every time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Professional!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very professional group of young men that was dedicated to ensuring that I was pleased with their services!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed the sound bar to the television. Very professional, courteous and answered our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Skilled at installing audio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid to have my older (7 years) TV and sound equipment mounted to the wall and hooked up. The two employees that came to my house were knowledgeable and up to date as to the out of date equipment I own. Thanks so much!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a quick and clean job of installing the soundbar. Thank you so very much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This squad mounted 1 TV & installed another.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two TVs were set up, 1 was mounted on the bedroom wall and the other set up with soundbar effortlessly. They even helped us get an app set up for watching & went over all instructions with us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rehooking of tv and accesories

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents made quick work of rehooking my TV to all of my other components and organizing all the cords. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad were on time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen were very helpful in matching up all our speakers

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Delivery and Set up Team Very Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New TV and sound bar delivered together. Crew set up and connected them together. Also ensured my streaming services were working and completed sign ins.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who came to the house to install the TV were very knowledgable about both the TV and the service. They were able to answer all our questions, and seemed happy to do so. We were VERY pleased with all they did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable installers, on time, answered my questions, nice people!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sound bar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound bar set up completed successful in addition to the TV sound system also installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were great! They delivered our new tv, set it up and made sure we know how to use the remote. They used shoe covers each time they came into my hose, were respectful, funny and very polite..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad set up my TV quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sharp and courteous Greek Squad. They new what they were doing. Very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! Very courteous and knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Techs quickly connected my old Blue Sound soundbar to the new TV and everything works fine.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had this service as we need somebody to install the wall mount for our TV. But I wouldn't have had the service itself as it's expensive. But the serviceman was very polite and knew what he's doing. I have no complain about his service.

    No, I would not recommend this to a friend