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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 232 Showing 4,621-4,640 of 7,928 reviews
  • Rated 5 out of 5 stars

    tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the 2 gentlemen that came to install my tv and soundbar were amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    friendly competent xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed and explained how to use. Discussed various things about the product

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Soundbar connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent talked to me and positioned everything appropriately. Attached everything appropriately. It works appropriately.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent technician and service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went as smoothly as it could. Face masks and social distancing worked perfectly. Technician went over and beyond.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you for your service and support for the install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    R. Hudson

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went well! I'm happy to be a subscriber to the Geek Squad services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No Problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At the last minute, I had asked If a sound bar could be connected. No Problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    connected my remote with new system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly and knowledgable and they went the extra mile to educate an old guy on modern technology

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    FamRoom

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very impressed with the knowledge and quickness of how they put items together, thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed the wall mount tv snd found system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally professional He acted like we were his only customer… very patient and extremely knowledgeable.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Overcharged significantly for what was done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech did a great job! BUT I paid for a complete install of a sound bar, but the tech spent all of 15 minutes connecting the correct cables to the correct places after our grandkids had used connections for their stuff while visiting. There should be some provision for small jobs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, great gentlemen, knowledgeable and very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied with sound bar installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the service staff. He was on time and answered all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad corrected our wires to our sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came out and helped us with our sound bar they were professional and friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. It was set up quickly with no problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and courteous. Able to answer all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was having a problem with dialogue being out of sync with picture on our new TV. Gèek Squad came and corrected the issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eero

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Geek, explained whatever needed to make wifi work in large house. Was very personable with personality. Everything works great. Good Mm an

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Geek Squad set my surround sound and universal remote up and am very happy with the system. He went over everything and I'm all set.

    I would recommend this to a friend