The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 281 Showing 5,601-5,620 of 7,896 reviews
Rated 5 out of 5 stars
Excellent Service
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The installation technician was on time, courteous and professional. I would definitely use Geek Squad to assist me again.
I would recommend this to a friend
Rated 5 out of 5 stars
Sonos Setup
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This reviewer received promo considerations or sweepstakes entry for writing a review.
These guys were awesome. I had a challenging setup and they took very good care of me.
This reviewer received promo considerations or sweepstakes entry for writing a review.
First, the people were super nice and careful. They tried to set up a new Denon AVR 650H and connect it to my Samsung 4K UHD TV and with an Alexa Fire Cube. They connected everything and ran into a DHCP error with the Cube and then proceeded to tell me that my TV was not 4K and set the cube up to a lower resolution (1080P) and then left. I ended up returning to Best Buy the new Denon AVR since it wouldn't work as set up by Geek squad like my current old Onkyo AVR. I complained, but had to eat the cost of the installation since 'they came out and installed' even if it wasn't done properly. I wouldn't recommend Geek Squad again. They did do a good job 4 years ago when they installed the Samsung 4K UHD TV (my current TV), but I guess things change and if they have a problem, they give up and leave.
Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 5 out of 5 stars
Geek Squad service
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Very pleased with the techs and the service they provided.