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Customer reviews

Rating 4.5 out of 5 stars with 7896 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 281 Showing 5,601-5,620 of 7,896 reviews
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation technician was on time, courteous and professional. I would definitely use Geek Squad to assist me again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were awesome. I had a challenging setup and they took very good care of me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad professional and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timely service professional All devices work well without problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    did an excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did an excellent job - very quick and efficient and knew exactly what to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient and Knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient and knowledgeable. We will definitely use them in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth the money to have the professionals.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad I had Geek Squad hook up the sound bar to my TV. They did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy, peasy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad made it very simple to connect all my stereo equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys came out & knew exactly how to solve my problem. They explained everything & did the work quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Couldn't get new Denon AVR to work with 4K UHD TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, the people were super nice and careful. They tried to set up a new Denon AVR 650H and connect it to my Samsung 4K UHD TV and with an Alexa Fire Cube. They connected everything and ran into a DHCP error with the Cube and then proceeded to tell me that my TV was not 4K and set the cube up to a lower resolution (1080P) and then left. I ended up returning to Best Buy the new Denon AVR since it wouldn't work as set up by Geek squad like my current old Onkyo AVR. I complained, but had to eat the cost of the installation since 'they came out and installed' even if it wasn't done properly. I wouldn't recommend Geek Squad again. They did do a good job 4 years ago when they installed the Samsung 4K UHD TV (my current TV), but I guess things change and if they have a problem, they give up and leave.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    Geek Squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the techs and the service they provided.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek staff rock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek guys rock. all peripherals work great together.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The small crew did an excellent job of installing, explaining, and helping. Could not be more pleased by their efforts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio setup by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The audio setup of my Sony TV by the Geek Squad was very professional and knowledgeable. I’m very impressed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dustin of the Geek Squad did a wonderful job solv.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent work by Dustin of the Geek Squad. His diagnosis of the problem was right on. Problem solved!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Tech folks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were friendly, polite and informative, Set up was terrific and everything worked well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an excellent job with my stereo reciever installation. Everything was completed proficiently.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice set-up with technicians. They were pleasant and very knowledgeable. I would recommend this service to anyone in need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In home installations.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything seems to be working great. The men were very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know this stuff setup would drive me crazy. Let the geeks do it. Trust me. Worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad in store is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft completely reinstalled. Winston was very thorough and helpful.

    I would recommend this to a friend
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