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Customer reviews

Rating 4.5 out of 5 stars with 7897 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 300 Showing 5,981-6,000 of 7,897 reviews
  • Rated 5 out of 5 stars

    Great service.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did everything in an efficient manner. They explained the remote in simple terms

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They are always very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am always happy when I use the Geek Squad. They help us get the most from our purchases.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best Way To Connect ANY Gadget !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bar connation went smoothly and device is working perfectly. Thanks again !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not technically inclined so I paid for geek squad set up. Probably saved me time and headaches

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Train Geek Squad to treat customers with respect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A Geek Squad technician initially set up my media streaming device with my projector, but it stopped working properly after a few uses. I reached out for further assistance and was informed that Garrett was unavailable until November 3rd, so another technician, Matthew, was assigned. Matthew reached out via text to confirm the setup details, specifically mentioning the Apple TV. When he requested payment, I clarified that the service was still under warranty. After a few exchanges, Matthew accused me of fraud. I am very disappointed with this interaction and request that your team be trained to treat customers with respect. I am happy to share the text messages to the appropriate management team member.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, and arrived 20 minutes early for appointment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good, fast installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service technician was competent, neat, and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient & Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very happy with the service performed; the Geek Tech was knowledgeable, efficient and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good explanation of what to look for to checkout functioning.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar assembly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech were great. Explained the product to us and answered all of our questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service was excellent, timely and particular.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up a complete audio and video package. Took the time to do it correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent results in installation of my TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the Geek Squad in performance of installation of my TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio/video set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instsallers if my audio/video arrived at the designated time and performed the work quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents setup sound bar and instructed how to use and connect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    mounted 65" TV, sound bar and blueray

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is the third time I am trying to enter a review. the site does not accept it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Typical top-notch service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GEEK SQUAD is the best! I’m extremely technology-challenged, so I rely on their expertise a lot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tech

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Tech. He knew his stuff, was quick to find the problem (needed to be rewired’.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks Squad

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad came in and connected a full surround sound system quickly and efficiently

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were very professional. They went "the extra mile" to resolve a problem. Recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man was very professional and did a fantastic job. Very respectful, great customer service

    I would recommend this to a friend
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