Customer Ratings & Reviews

They did a great job,………………………………………………………………………….

Feel Squad did an excellent job moving our 65” 8K to another room replacing it with the new 75”8K

Agent mounted my tv and connect all my devices everything looking good and working

Brandon did an awesome job and set everything up just the way I wanted. What took him an hour or so, would’ve taken me all day.

Absolutely great service! Very attentive. Muc appreciate

Very good service great technician I really recommend

Great customer service. They took their time and did a professional installation.

The process was quick and efficient. They were knowledgeable and professional

Fred and his teammate installed my mounts in each room and wall power ext without any issues.

The tech was very knowledgeable, and good at his job. I love the way my TV looks.

Geek Squad refused to hang the TV twice. The first time was when they delivered it. They said it was too big to go up the stairs. It wasn't. My husband and I took it upstairs by ourselves. The second time we called them out to try hanging it (after we already installed the mount ourselves) because it was pretty heavy for two people. They said they couldn't because it was on the stairwell wall and the scaffolding we provided wasn't large enough. So, again, my husband and I did this job ourselves. The good news is that no one was injured and the TV looks great!

Quick, courteous and knowledgeable. Completely satisfied with the service.

Very poor installation, they did the TV mounting and the technicians who came are very young school children and they don't know how to take care of clean installation and How to install the screws in studs is a very dirty installation.I had a bad experience with this TV mounting squad.

First crew that came, they wouldn't even take the tv upstairs. 1 week later, another crew came to take it upstairs and mount it, but they complained about having to drive 3 hours to get to my place. Didnt set it up correctly. I have been arguing with Best Buy to get it set up correctly for over a week.

TV Wall Mount / Installation Oct 02, 2018 When I purchased the service I was informed that I was purchasing the mounting and in-wall cable / cord installation. First let me say that Best Buy uses 3rd party resources. The work is not completed by their “Geek Squad”. The Installer arrived with a rude and dismissive attitude. He refused to take a minute to discuss any of my concerns. I was then informed, “In-wall installation is $250. You didn’t pay $250. I’m not going to do it. Talk to your salesman.” I gave him two (2) Surge Protectors, each with 8 outlets and 2 USB inputs / 2700 Jules Protection each that are next plugged into a UPS. He chose to use only one surge protector, instead plugging in about $5,000 worth of equipment into the wall outlet with a simple One to Three plug adapter that has minimal protection. My entertainment credenza is about 150 plus.pounds. It had been effectively placed and left on two (2) of the AudioQuest ‘Pearl’ HDMI cables that I had given him to use. He did not know how to connect my Bose Sound bar to the rear Woofer / Speakers, so left it sitting on the floor as well as my MacBook Pro and a Blu-Ray Player piled on top of it. (Directly in the path that I use to walk from the hallway to my bed). Several cords / cables were left visible, some because he did not use the the correct length; i.e., 8 ft. HDMI being used for a short 18 inch run that is already out of view, behind the credenza, and a useing a 2 ft. cable too short to be hidden from site. Since there would be no in-wall install I gave him a self-adhesive Cable Cover that He Did Not bother to Use either, leaving a group of semi-covered cables showing. I made a complaint with BEST BUY. I have not yet heard the outcome.

The service was awful. There were holes put in my walls that had to be patched up. The project ended up taking 2 days. I had to miss the first part of my day at work. Then, the first part of my Saturday was taking up because the guys had to come back. I live in an apartment so once I leave, I will be responsible for all the damage that BEST BUY caused. I also paid for my surround sound to be reconnected but you can see by the pictures. I was left to set that up myself.

The agent cut large holes in my wall for running wire could not run wire then pretended they would fix only to say they aren’t responsible if they can’t run wire. The hole is as big as a wall clock.I have to now spend more money to repair 2 room walls. Very disappointed!

Geek Squad mounted tv and left marks on wall that cannot be erased. Terrible and sloppy to boot. Waited extra time for GS in lieu of outside contractor. Not worth it

Tv was broken, chipped at the bottom! Second time this is happening. Spent lot of time in a busy schedule to resolve this!

The agents didn’t mount the tv as paid for and promised. A full month later still staring at full boxes