Customer Ratings & Reviews

Very friendly. Fixed indoor speaker system and reprogrammed controller. Also added Apple Box upstairs to 2nd Tv.

The agents mounted it and fixed it with all my devices

A great technician! He took care of everything and more!

Jacob was very helpful considerate and friendly. He hunted down everything he could to find out how to get all the equipment my husband wanted link together to work the way my husband wanted it to. To say Jacob made my life easier I'd an understatement!!! Good work Jacob and Thank You very much.

Diligently and carefully the Squad installed my new TV

The Geek Squad connected my new TiVo unit, and I am so pleased with the results.

Tech (jaime?) Was on time, courteous, professional and patient with two senior nontechsavvy customers. Things work now, and we are very pleased. This young man was amazing!

Geek did a good job connecting my TV and the mess of wires in the living room, but, it took another visit to get the bedroom one done. On the second visit which I didn't mind having to wait for the extra parts to arrive in the mail. I have used Geek Squad for years here in GA and in California and have had excellent service.

Checked all my devices to make sure everything was hooked up and working properly. Explained several things to me that were helpful in the working of my equipment.

The agent had been here before & also was well prepared. Another agent had also been here in the past & he had communicated what he had done prior to his arrival. After explaining our frustration with efforts of trying to sync everything was not working. He understood & immediately starting the synchronization process going slowly & step by step so we thoroughly understood. When he finished it was completed. It also allowed us to be able to manage troubleshooting in the future. The agent communicated on our limited technology level. He was professional & respectful. If we ever need this type of service again I would request him. Sincerely

I cannot adequately express how impressed I was at the knowledge the Geek Squad has, the professionalism with which I was treated, and the time they took to explain the use of everything. I am definitely technologically challenged, and the patiently made sure I was comfortable with everything before they left. The 2 technicians who visited me deserve kudos and a raise for all of the hard work they do every day!

Great group of guys, who were very professional and knowledgeable about there jobs. They shared information on other products that may enhance my overall system. They were fast on a job I thought would take most of the morning. They took their time showing me how to operate all of my tvs and didn't leave until I had a clear understanding.

GREAT SERVICE TECH, AND GREAT SERVICE !!!! THE TECH. PROVIDED GREAT ADVICE, SERVICE AND GAVE ME SOME VERY KNOWLEDGABLE TECHNICAL ADVICE !!!!

Andre and Max were PHENOMENAL. They arrived when promised; were respectful of our home; polite; very communicative; explained everything at my level; did not rush explanations; ensured install worked properly when done and made sure we were happy with the results. This is the type of service that will keep me coming back to Best Buy. If I owned a business, I would be thrilled to have people like Andre and Max working working there. Best Buy you’ve got two really great employees in these two gentlemen.

The technician William was absolutely wonderful helping us remove our devices from the Harmony App, which had failed and showing us step by step how to use each device’s remote to turn on the amplifier, the Samsung Frame TV, Apple TV, the dvd player, our CD player and turntable. He was patient, professional and extremely courteous.

Service personnel were very professional and explained all work being done. They also ran thru the entire ser-up and instructed me along the way. They also did a product demostratatiion with me.

He was able to to fix all our issues in a very professional way.

The guys from Geek Squad were able to set up my home TV system in no time flat :-)

The agent helped set up Apple Tv with my universal Remote.

the agents assisted is converting my non smart TV using Roku and apple tv 4k. All changes were explained to my satisfaction