Customer Ratings & Reviews

The guy in Cape Girardea Mo did a great job installing the backup camera on my truck.

The tech refused to connect the rearcam option. He insists that the button is only for show and that why would I want to see the backview. I also asked about the maestro integration in my car...a 2012 xterra. He insist it is not compatible although on the maestro websites, it says my car is compatible.

Technician was great. Got me right in and did a super clean install. Took time to go over new unit with me and talked tome about future upgrades.

He did a fantastic job! It was also done 45 minutes quicker than they originally said. He explained how to use my new stereo very well. I would definitely recommend Best Buy Ann Arbor for your car audio needs.

I didn't mind the wait for my stereo to be installed. The store offers so many items to purchase that it is easy to get distracted for some time while people are bustling about doing work for you. I didn't feel like the service took too long or anything and everyone was as helpful and accommodating as humanly possible. I'll go back!

Best customer service I ever received. Guys looked nice and chill, very knowledgeable in the installation process. Even went as far to help me get setup with my new stereo. Can't remember the techs names, but definitely set up an appointment with the guys at the Oceanside store, off the 78 highway.

In all honesty I was pretty disappointed with the entire experience. Dropping my vehicle off for the work was a nightmare. Nobody knew who I should talk to. At least six different employees just passed me off to a different employee who had no clue what was going on. The installation was sloppy and they didn’t hook up my steering wheel controls which means they didn’t even test the radio functions before signing off on it. The faceplate wasn’t installed properly, was interfering with the row of buttons below it and popped off the second I freed up my stuck hazard switch. I took it to a legitimate radio installer and had them fix everything. It literally took the radio installer ten minutes to fix the sloppy work of Best Buy.

This was an excellent install for my radio and gps.

Installer did a good clean job. No issues so far.

Agent did a phenomenal job at installing audio receiver. Very knowledgeable and professional. Highly recommend

Friendly and informative. Clearly mentioned all the things to expect before installation.no surprises.

Purchased a kenwood stereo and had it installed by bestbuy. From the person who ordered the items to the end of the installation, everyone knew their stuff! The installation technician was A-1.

Excellent service and great work by the installer, would highly recommend!

At the time, this was a good experience. The tech was a little gruff, but it was early in the morning. I was disappointed in the customer service. I wanted to purchase a backup camera as well, and I booked an additional hour online right behind my radio appt. He refused, and he got a free hour in his schedule.

Everyone I dealt with was so professional and knowledgeable! They reviewed the job several times to make sure everything was there and the right part for the vehicle. They found one issue - called me with a solution - and we didn’t miss a beat on the install. Excellent attention to detail!

Great service Very nice helpful happy technician. Give him a raise. He was busy working when i came in to get my vehicle and he happily went over the stereo features. Helped me hook up my phone. Very kind!

The installer was quick, efficient, and did a great job.

He was very polite and helpful in replacing the in-dash radio for the van, Giving lots of pointers.

Gentleman that installed was very friendly amd helpful.

Installed a radio in my Wrangler. The one I originally selected wouldn't have worked, but they suggested an alternative and matched the original price!