Customer Ratings & Reviews

We are really enjoying this laptop! It is everything we were looking for, i.e. fast processing, great graphics.

Gaming power is amazing, fully equipped for gaming and school. Long lasting battery, no lag. The only negative thing is that it's not a touch screen.

Honest review. I bought this laptop and in a week it just flat out died. I took it to the store and the told me unfortunately this is just a bad one of the batch. The store said we will refund me and they did. I really did like this laptop to I asked if I could another l, so I did. Since then, this laptop has been great! Looks sometimes we just get a bad one of the batch. That doesn’t mean this whole line of laptops is bad. I really do enjoy my laptop and I’m glad I stuck with this. Highly recommend this laptop to any. Games do run very well and look really good.

Outstanding laptop for the value with 32GB of RAM and a top notch NVIDIA video card plus Best Buy’s Outstanding Guarantees and Warrantuy’s and with a 30 day price guarantee and Best Buy rewards!

Love this laptop. I’m not a gamer but needed something with storage and computing power. So far this machine is a beast.one drawback is low battery life.

The Alienware 16X Aurora is an absolute triumph of performance, design, and innovation. From the moment you lift the lid, it’s clear this machine was built to impress both visually and technically. Its sleek, premium chassis combines futuristic aesthetics with the kind of build quality that’s come to define Alienware—solid, sharp, and unmistakably high-end.

Purchased for my college freshman who is studying architecture. Needed something with great graphics while keeping speed. It meets all the expectations. Only complaint is the battery life. Wish it held battery life but with all programs running through this may be causing battery to drain sooner than normal. Overall great for college students studying architecture.

Great quality gaming laptop. Heavy, large screen, runs excellent

purchaesed for my college student who is majoring in Graphic Art Design. So far it meets her needs.

I am in love with this laptop. I am able to do my work as a Infrastructure Operations Engineer, my PhD work, and my VR gaming all from one machine. Yes, the weight is a bit on the heavy side, but still carriable as needed. I did upgrade my memory from 32 to 64 gb to make it the way I wanted it and it took a whole 10 minutes to swap.

Recently purchased. So far so good. Impressive design and performance. Easier to carry around than previous models.

My old laptop was having a hard time keeping up with video editing. Needed a new computer capable of keeping up with 4K video editing. This computer does a great job keeping up with 4K video at 4 times speed saving me a bunch of time reviewing videos. Computer did not come with a bunch of bloatware. Setup was fast and easy. Good upgrade for me. I have not ran off of the battery, so i did not rate it.

AVOID THIS LAPTOP LIKE THE PLAGUE. I will start out by saying when it works, it's nice. I'm not a huge gamer by any means, so when I did game on this, I kept the settings down to keep the CPU/GPU running cool. Yes, the fans can be noisy and it puts out a good bit of heat as others have said, but that wasn't a big deal to me. I kept an external laptop cooler and external fans running on it, again, to keep it cool and try to get a long life out of the computer (I usually like to keep my computers for ~5 years). I bought this one in the middle of July, 2025, to replace my 6 year old HP Envy that was beginning to slow down and show its age. At the beginning of October, 2005, without warning, my Alienware would not turn on so I sent it in to Dell for warranty service, after only having the computer for approximately 2 1/2 months. Today is November 10, 2025, and I still do not have my computer back, due to Dell claiming not to have the parts needed to fix it. They continue to change the estimated date they'll have the computer repaired and returned to me further and further out. As of now, the current estimate is December 3. I realize now I'll be lucky to see this computer again before 2026 at this rate. I imagine by the time I get it back, it will be in the Dell repair center longer than the 2 1/2 months I actually had the computer. Hindsight is 20/20. I just wish I could have my money back at this point and pay up for a similarly equipped HP. The stats on this one are good, and performance is satisfactory, but that all means nothing once it breaks and cannot be repaired and you're left without a computer for months. I'd read about motherboard issues on Dells/Alienwares, but didn't heed the warnings, so this is what I get I suppose.

Beautiful display. Computer works good and is fast.

Great computer, fast, clear, just what i needed for the tyoe of work I do.

I am very happy with the computer,good size, ove rge display and features. The speed is excellent.

I've been using the Alienware 16X Aurora for a couple of weeks now, and I'm genuinely impressed. The screen is gorgeous — super sharp and incredibly smooth, especially with the 240Hz refresh rate. Everything runs lightning fast, from boot-up to gaming to multitasking. The speakers really surprised me too — clear, loud, and great for both games and movies. Overall, it's a powerful machine that looks and feels premium. Totally worth it!

Love the laptop. I got it for my boyfriend who does content. Found him also okaying Fortnite on here. He wouldn't get off of it for a while

We bought this for our 13yr old gamer son for Christmas. He plays some large games and this laptop supports them with ease. No lagging. Highly recommend this for any gamers.

Overall great laptop and goes above and beyond for what I need it for, initial set up was a little confusing because not all the drivers installed correctly the first time so that was a lot but after you figure it out and get it set up it runs like a dream