Customer Ratings & Reviews

Fast processing with lots of storage. Perfect upgrade for my needs.

I'm giving this system a 5-star because I don't think you can beat this kind of system for the price. However, it does get VERY hot so you basically need to pair it with a cooling pad from Amazon. Not the end of the world by any means and I love the system, but if you don't actively cool it, you're gonna burn it out quickly.

Just excellent, fast,easy to use,and fills all my needs and specifications.

Good and beautifull, if u want power and nice design, this its a good brand

Amazingly fast with the right SSD. This supports and runs PCIe 5.0 but sold with a 4.0 NVMe drive. 2 NVMe slots and defaults as RAID. Memory can be upgraded to a max of 64GB, using 96GB or more will cause BSOD/memory errors. This laptop is great replacement for people upgrading from a XPS 15 with Core i9 with its metal lid and base. It also has a numeric keypad for sheets.

I’d like to express my sincere appreciation to the Best Buy team for their exceptional help in purchasing my new Alienware laptop. Their guidance was knowledgeable, patient, and genuinely focused on finding the right system for my needs. The entire experience—from answering my technical questions to making sure I chose a model with the performance I required—was smooth and enjoyable. I’m extremely happy with my new Alienware laptop and grateful for the outstanding customer service that made this purchase possible. Thank you to the whole team for your support and expertise!

Best laptop I’ve used—super fast and perfect for CAD work. Had it for a month and it runs great. The only reason I’m knocking off a star is the battery life—it’s not the best.

Ok........ this is one bad B. Loving the laptop so far. Fast, speedy. The only thing I would say is... the blue paint is coming off on the laptop and it's only been a month or two of use. I might need to have Best Buy look at it. But in terms of the hardware, its great.

Works beautifully! My son wanted it replace his old laptop, and he couldn't be happier!

Best gaming laptop I ever had. I wasn't sure about it but after turning it on I loved it instantly.

Wow! What a power house! Alienware continues to put out the best gaming laptops. Fast, exceptional graphics, great SSD, plays my games without lag. Nice. Do miss the original Alienware chassis though. Everything else will always feel cheap and dainty haha.

No issues; amazing machine. A little on the heavy side but otherwise incredible.

I’m obsessed with Alienware and needed a new one, this one was perfect and has all of the requirements needed to run my design software with ease. Check out Sycamore and Sage Co on IG: @sycamoreandsageco

Great gaming laptop would recommend, I play soo many games with this.

So far laptop works great no issues im happy with my purchase costumer service was great sent me to the right people and fied my issue thankyou so much bestbuy

Had an issue with Windows hiding the alienware headset that Copilot help troubleshoot but no problems after that. Does run warm but my cooling plate from previous laptop works great on it.

Fast and powerful laptop! Highly recommended. Worth it, i got it on sale!

This is a great computer for my son going to architecture school. We were personally recommended to purchase this as it can handle all the software. It is easy to use and somewhat on the larger side. My son loves it so far. Highly recommend.

Was looking for a new laptop to handle editing photographs. This laptop has been perfect and pictures that were taking me 2 minutes or longer to edit using AI are now taking less than 20 seconds. Love the keyboard feel and the backlite keyboard as well compared to my older laptop

I've had this laptop for nearly two months now. It has performed exceeding well at every task. I primarily use this laptop for CAD design, rendering, and gaming. The display is super crisp and the battery provides plenty of life.