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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 43 reviews

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Rating by feature

  • Battery Life

    Rating 3.5 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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84%would recommend to a friend

Customers are saying

Customers consistently note the exceptional performance of the m16 16" 240Hz Gaming Laptop, praising its ability to run demanding games smoothly and handle various tasks with ease. The powerful GPU is also frequently highlighted for its ability to deliver high frame rates. Positive feedback also mentions the ample RAM, allowing for smooth multitasking and handling of demanding applications.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 43 reviews
  • Pros mentioned:
    Gpu, Performance, Ram

    Rated 5 out of 5 stars

    Amazing laptop for a reasonable price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited weeks before giving a review to ensure I am giving an accurate review. This machine has been flawless. The display provides a crisp and smooth view. The 4080 provides a respectable level of future proofing whether you game, 3d model, or simply watch videos. The 1TB storage is enough for moderate use and certainly enough to start with. Alienware control center allows many things to be done easily. Whether you want to add personalization via rgb lighting or overclock for maximum performance, it's only a few clicks away. Personally, I chose to upgrade the RAM to 64gb for 3d scanning operations along with adding an additional 4TB m.2 drive. I don't hold these upgrades against this unit, it was much more cost effective to add myself. Also, the upgrades can easily be done by anyone with a precision screw driver set. If you are planning on being mobile with this laptop, I do suggest purchasing a lightweight power supply.

    I would recommend this to a friend
  • Pros mentioned:
    Gpu, Ram

    Rated 4 out of 5 stars

    Powerful gaming laptop for the power users!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop overall. Cpu runs a little warm in my opinion but still maintains boost at them temps so all is well. Upgradable storage and ram! Screen is not an Oled so not 5 stars but a beautiful 240hz screen nonetheless. Colors are excellent. Speakers are lacking but thats common laptop problem. 4080 is a beast even in a laptop. Don't run it on battery so i don't know how it does.

    I would recommend this to a friend
  • Pros mentioned:
    Gpu

    Rated 5 out of 5 stars

    Very good gaming pc

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing pc can’t go wrong for the price and build quality. It gets really good frames in games easy 60-300 fps on all games I’ve played.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I can say this is a do it all laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    been using it for a while everything i run great just dont expect to.use it with out the wall adaptor this eat up at lot of juice on games max on every setting

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Laptop

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic laptop. It works great for games and even better for any intense software like blender and GIS.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop runs great very smooth and for a good price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    absolutely amazing laptop can run whatever game u wish for pretty good aesthetically pretty clean.Has good speakers good camera microphone everything ur looking for

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing Laptop. I am very happy that I bought this on sale. Love it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good gaming computer.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it’s a great gaming laptop. It does run a little hot and the battery life is very limited. I would recommend this laptop if battery life greater than an hour is needed. And I’d recommend a good laptop cooler just to help reduce wear and tear on the electronics.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid, minus QC issues on my first unit

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this laptop on sale, surprising amount of power for the price. First unit I ordered in store for delivery as the store I went to didn't carry this model. Upon receiving the model and starting the setup, the first reboot the unit blue screened. It took that first unit about 5 minutes to boot again and I got a "time/date not set in bios" message. This unit continued to have this issue (happened 5 times and each time got the same time/date not set message after a very long boot) and blue screens and over the course of a day I got about 1/2 way to actually setting up the laptop and decided it was defective and that I should exchange it. Found a store nearby that carried this model so I went in and did a very painless exchange. I'm glad I did! The replacement has been flawless. My previous laptop was a strix with 13980hx that was having issues (stability issues as being reported online?) where my 2nd m.2 drive would drop (pci express or I/O intel error?) requiring a reboot. So after reading about the current Intel problems I wanted an AMD machine. There's a few major potential deal breakers and some minor quibbles for this machine other than the potential for a doa/lemon that I feel people should know about. #1. The 7845hx consumes way too much power at idle for this to be anything but a DTR (desktop replacement). Lowest I have seen at idle in windows through HWinfo is 10 watts. It typically uses around 20 watts at IDLE. I haven't done any real testing but would imagine that the battery life is very bad even for a DTR machine like this. #2. All of the ports except the HDMI connect to the integrated graphics. I have an older 160hz ultrawide that has the older HDMI 2.0 so at best I can get 1440p @ 85hz. So it's either that or optimus at the full 1440p 160hz for me. This issue might not be a big deal for everyone though. #3. There is no usb-c charging at all. So you have to carry the giant power brick everywhere you want to take it (it's not a GaN like just about every other laptop made these days) . Again if you plan on only having this machine connected to AC power all of the time this shouldn't be an issue. #4. There's no way to set any power limits on the CPU and this thing will constantly bump up against tjunction of 100c. I don't know if the "element 31" thermal paste solution is the issue. Changing performance profiles doesn't change CPU power limits - even on "battery mode" it will still push 100+ watts to the cpu. For such an "enthusiast" level machine there is very little to tune here. I'm the kind of person that likes to tune power limits to balance performance with fan noise. The only thing the performance profiles do is adjust the fan curve. You can set manual mode and do a temperature offset of 15 to reduce the maximum cpu temp to 85c but that's not always 100% accurate. I have seen 92c when gaming, even after limiting the processor temp both in manual mode and even the setting in BIOS. There's also unfortunately no way to use something like Universal x86 Tuning Utility to limit power/change adaptive mode, etc as my time trying to use this caused multiple blue screens of the "power driver failure" variety. Makes sense, as they specifically list these Dragon Range CPUs as being unsupported. Which is a shame as the limited time I could get some parts of the UXTU sort of working is that this CPU doesn't need the 120+ watts that this machine attempts to feed to it. Limiting the CPU temperature to 70c (which was 100% unstable for the most part) saw cpu benchmarks lose less than 10% and power consumption to about 75 watts. If there was only a way to limit the power on this enthusiast level machine (isn't that what Alienware claims to be?) I would imagine limiting cpu power to 75w would be very beneficial to temps and fan noise with an imperceptable margin of error reduction to cpu performance. That's a lot of negatives but I feel the positives very much outweigh those negatives for my use case. My 96GB crucial ddr5 ram was detected without issue immediately and the boot process with the new ram was much faster than any other pc I own when changing ram. It ran at 5200 MT. There's 2.5gbe here, the specs page here on best buy I think incorrectly list gigabit. The SD card reader, while in an unfortunate location at the back of the machine, is capable of UHS-II speeds. Port placement on the back hides cable clutter well. There's 3! m.2 drive slots. One of these slots is the smaller 2230, but I happened to have an extra 1tb from upgrading my steam deck so I have installed that as a dedicated photoshop scratch disc. Be warned that there's no covers/heatsinks for these additional slots, but they can be easily purchased online (which I have done). Display supports G Sync, and I measured 97% DCI coverage with my i1 Display Pro. My unit has no backlight bleed at all (maybe won the panel lottery here). I didn't realize how much I would like the IR for windows hello, having this is a bonus. I guess no machine is perfect, but if you are looking for a DTR with a mobile 4080 and are willing to potentially have to do an exchange and this unit is still on sale (making it one of the cheapest 4080 laptops) this is a solid choice. I wish there was more customization (fans/power limits) but I am leaving mine in quiet mode with the 15 degree offset so the fans never ramp that high or really get loud at all, even when gaming for long periods or doing heavy creator focused things (lightroom 1000+ camera raw conversion, PS, etc). Definately worth picking up when on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Amazing laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful laptop, it works great, looks great . Great gaming laptop and i have friends who own this exact laptop and love it.You will not regret it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good and Hot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing performance, only issue is how hot it gets, with warm weather it throttles a bit, unless a fan/climatized environment. uninstalling Alienware Command Center is required to use the laptop

    I would recommend this to a friend
  • Pros mentioned:
    Gpu

    Rated 5 out of 5 stars

    A good laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grabbed it for $2000. I personally do not like dell or Alienware because if being overly expensive compared to others even though having smilar specs, but I jumped from 3050ti to 4080 and this is a great laptop. But would still prefer other 4080 options on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Alienware A+++ 16 inch R1

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is amazing. The R1 design is better than the R2 design became of the air flow system. Yes it may be heavier but worth it. Overall, A++. handles editing, photoshopping, gaming and streaming with no issues. Get this as it was on a deal!!!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Pretty good but just one problem

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is perfect and runs games very well and the performance is perfect. Only there is a little problem that sometimes out of nowhere I start to have a lot of lag even in games that are not very demanding. From what I read there are some Dell programs that cause you to lose performance . From then on it's perfect

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Gaming Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop has amazing performance and runs well, but the processor can easily overheat, affecting performance.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is amazing laptop fast and can run any games at ultra settings I’m very happy with it

    I would recommend this to a friend
  • Pros mentioned:
    Gpu, Ram

    Rated 5 out of 5 stars

    Best Alienware i had

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good notebook if u buy in sale. very fast GPU and the 32gb

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's my pride & joy

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All in one, I don't need any portables this is going to run all your games on the go, with a screen color that it's better than some OLEDs

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quickly, enjoyable, but small flaws

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good computer, although sleeping mode sometimes makes the screen cannot awake up again

    I would recommend this to a friend
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