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Customer Ratings & Reviews

Your price for this item is $1,709.99
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The comparable value price is $1,899.99

Customer reviews

Rating 4.4 out of 5 stars with 466 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers love the m16 R2 gaming laptop for its outstanding performance and excellent build quality. The laptop's speed, upgradeable RAM, and high refresh rate are also appreciated, along with its portability. However, some customers have expressed concerns about fan noise, battery life, screen brightness, and heat. Some customers also feel the laptop is heavy for its size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 466 reviews
  • Rated 5 out of 5 stars

    Fulfill the Graduate school computation need

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful machine. Great computational capabilities and slick design make it excellent for a computer science graduate student.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great product

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly this is a great device but I returned it because the cost for me was too high to justify when I don’t game a whole lot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Gaming Computer!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent midtier portable gaming laptop. I love the keyboard light customizations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid gaming computer. High quality construction. Great components for the price. Glad I purchased it.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Alienware nailed it

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the laptop and running games at 60+ fps and 1440 with high- ultra settings and it doesnt feel like a big bulky gaming laptop

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    M16

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is a good gammig laptop, the only thing that dont like it... the alienware app

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a great deal woth a big discount!! Lovin it soo much!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice lap

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice lap I was impressed I liked it a lot it's exactly what I was looking for

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is a beast

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gaming Laptop is awesome. It played all the games perfectly i ran on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best brand

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's perfect for gaming, I can play Call of duty really good

    I would recommend this to a friend
  • Cons mentioned:
    Screen brightness

    Rated 1 out of 5 stars

    Trash computer do not buy.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this computer for 5 days and then the screen wouldn’t turn on. Ended up having to call dell and after 2 hours of tech support they told me the mother board died. Dell sent a tech to my house to replace the mother board yesterday. The tech had no idea how to replace the mother board and was trying to use YouTube to figure out how. 6 hours later he got the mother board installed with spare parts left over. Dude could not figure out where 5 of the screws went. The tech told me he had another Alienware m16 r2 to install a mother board on after mine. Definitely returning this thing and going to find a different computer.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello Joeschmo,

      Thank you for taking the time to leave us your review. We sincerely apologize for the issues you have encountered with your Alienware m16 R2 QHD+ 240Hz Gaming Laptop, due to which you decided to return it. We can assure you that Dell takes pride in manufacturing quality products. This is certainly not the experience we like to hear from our valued customers.
      Feedback like yours helps us improve our current and future products and services. Even if this product did not fulfil your expectations, we hope that you will consider Dell in the future when you make your next purchase.

      If you are experiencing any issues or have any concerns or questions, please do not hesitate to get in touch with Dell using the information provided below so that we can help to your satisfaction.
      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Minhaj@Dell Dell

  • Rated 1 out of 5 stars

    Really good laptop if you get the right parts

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this is a really good laptop with steller performance the problem is with if it comes with the right charger i bought this laptop and it came with a 180 watt charger. The proper charger for this laptop is a 280 watt so the gpu can get sufficient power and optimize the performance. Best buy didnt over any solutions other than just returning the laptop. If it came with the proper charger this laptop would be amazing for future buyers just comfirm you have the proper equipment in box before purchasing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product will recommend it to my friends who likes gaming

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Excellent Machine

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great computer super fast no delays when gaming good image quality,light weight and sleek design.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming plus compatible machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good laptop.. Love using it. It is compatible.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loud fan when you hit the F1 Key... otherwise I like.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alienware m16 r2 is beautiful

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for gaming and for media watching also looks amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop. I love the screen and it's sleeker design

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good laptop worked pretty well, no complaints

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Big laptop big power

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot bigger than my 15.6 but this thing rips. I only wish it had a full sd card slot

    I would recommend this to a friend
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