Customer Ratings & Reviews

Great for gaming and for media watching also looks amazing.

I love this laptop. I love the screen and it's sleeker design

Loud fan when you hit the F1 Key... otherwise I like.

Very good laptop worked pretty well, no complaints

A lot bigger than my 15.6 but this thing rips. I only wish it had a full sd card slot

The computer works great. No issues with graphics and no framerate issues

It was an excellent product, & It was a very kind team.

Overall this is a really good laptop with steller performance the problem is with if it comes with the right charger i bought this laptop and it came with a 180 watt charger. The proper charger for this laptop is a 280 watt so the gpu can get sufficient power and optimize the performance. Best buy didnt over any solutions other than just returning the laptop. If it came with the proper charger this laptop would be amazing for future buyers just comfirm you have the proper equipment in box before purchasing.

Excellent laptop,great choice with the new core ultra. Best bang for the buck

Great computer. It will need a 32ram upgrade, but overall, thumbs up.

Very good for gaming best ever i have in games well protected

Excellent laptop!!!! I am very happy with my purchase

Received the item on time with good packing. Good customer service!

Very impressed with this laptop compared to others i have owned

All my benchmark test failed even after optimizing the settings and performace. Crashing on ultra settings. staggering on High graphics. I would not recomment buying if you are gonna play higher graphic with aiming for high FPS

When I first purchased the Alienware computer, I thought it was great later. The computer had everything I need however later I had a problem the computer monitor blacked out at the upper left-hand corner. I attempted to call alienware but you cannot speak to them. There’s some type of a chatbot you have to do this might be some type of AI something like Eliza. I showed the chatbot a pictures of the computer and a video showing that the damage in the upper lifetime corner at which point it asked me to do some computer test and the Internet connection was broken, I have not heard back from alienware. This is a fairly good computer. The problem might be because of the weather in Las Vegas Nevada over the last several months the average temperature as far as I can see has been approximately 130°. Fahrenheit, That being said Alienware customer service is horrible. I recommend no one by this computer. I certainly will never buy it again.

I prefer touch screen, and why is there no number pad? Not that inpressed if we r being honest small display screen for to expensive for just some graphics and that nonsense

Overheats to much had to bring back. I prefer my liquid cooled and virtually silent r16.

I purchased this laptop earlier this year from, and I’ve been having nothing but problems ever since. Bluetooth devices randomly stop working, my headphones randomly stop working, and it randomly crashes. My drivers are up-to-date. My software is up-to-date. There is no reason for this to be happening. I’ve tried support assist, but that won’t even load. The sound in my Astro A50s has now started to glitch, and I know it’s the laptop because I’ve tested it on my Xbox. This is my first gaming PC, and it is beyond a disappointment. I have nothing but problems since day one. This is a horrific product.

Problems from the get go. Critical fan error 30 minutes into using it the first time. Turned out it was a BiOS update issue. Now every single attempt to play a game results in it crashing. I wish I could go back and not purchase it. I should have bought another MSI. Will never buy another Dell product.