Customer Ratings & Reviews

This my first negative review and it's from a company that used to be my standard. I bought this laptop August 2024. It was great until recently then my monitor stopped working. I thought the problem was with the monitor because it didn't work at all. Same with my edifier speakers that were plugged in. Then two days later my laptop shutdowns with a red flash and eight blue flashes. Tech Support was very helpful and the rushed shipped to factory where they replaced the mother board. I got it back and it worked for 6 hours. Now it shuts down randomly seems to be when it goes in power saving mode not sure. I don't have time to keep sending it back to Dell as I need it for class. I think there is just a manufacturing issue with this laptop. I don't want to trade it in because I don't want to stick this with someone else. I am not ready to write off Alienware, but I am going to try a corsair machine.

Opted for the I9 thinking it would be smooth and good for casual gaming.... nope, seems like 32gb DDR5, core I9, RTX 4070 isn`t enough to run FS25. Thought I might start of light with gaming and that`s about where I just stopped. Had a bunch of lag and felt like I was getting 24 fps even on "Performance" mode.... Maybe I just got a dud, my luck I guess. But outside of games just using it for normal everyday stuff it`s fine.

I bought this laptop new and unopened, but when I was opening the box there was no foam or plastic covering the screen or keyboard. Has anyone else noticed this, or was this laptop returned to best buy by another customer? The laptop so far has had audio issues, the brightness can not be adjusted, and I am encountering issues with almost every app I downloaded.

Alienware used to be the standard. Oh how the mighty have fallen. Out the box this thing cooked itself. I was just running obs and a discord voice call. The specs on paper are beautiful but they didn't pair it with a quality motherboard. So buyer beware, these have a tendency to become paperweights. Very thankful that best buy total plan let me return this pile. I've since got a laptop that works and fits my needs.

I was excited about this laptop, expecting top performance for gaming and multimedia. However, a consistent and severe video issue made it completely unusable—even for basic tasks like watching YouTube. After researching online, I realized this problem has existed for a while, and Dell still hasn’t fixed it. Thankfully, I was able to return it and get a full refund. A gaming laptop that can’t even play a YouTube video properly is a failure. Avoid this model unless Dell finally fixes the issue.

Worst computer ever!! Bought it for Christmas and not even 2 months later the W key is broken. 3 months later the charger is no longer working. For such a reputable company, cost for this computer, and hype around alien ware computers… this is a complete waste of money. Complete junk! Very disappointed and will never buy Dell again!

Laptop randomly pops up blue screen and shuts down. The face recognition barely works. I have tried to restart and reset the entire system multiple times. Nothing seems to work. I had this laptop for 2 months and it never left my desk. There is no physical damage on the device.

Not sure what I expected from Dell, honestly. This thing has so much bloatware and won’t function correctly without it. I’m currently factory resetting it so I can return it. I’d rather just not have a laptop than have all of this garbage.

Terrible product, it blue screened ok me 50 times in 2 days, ended up returning it and getting a MacBook Pro

The keyboard never works since new i has to return it

Nice easy to read display. 240hz refresh rate really is better on eyes. It runs most of my games at 100fps or higher. The built in fans are not intrusively loud but you can hear them speed up which sounds like a quiet blower fan. There is a problem with the built in Alienware Command Center. Once exiting the game it won't revert keyboard lights back to default. Dell is looking into it. The A03 sound driver is faulty causing intermittent dropouts of sound requiring a reboot each time. rolled back to A02 which then it seemed to work normal. These are software issues and not really anything Best Buy can help with. Only the OOB hardware. 5 stars for performance and quality. Some give 4/5 for heating but I have had many laptops that get warm to the touch. It's just a fact of life with powerful laptops. If your laptop isn't warm while working, then it's not very powerful in comparison. This laptop has 2 GPU's. one is Intel Arc with 128MB VRAM the other is Nvidia RTX 4070 with 8GB dedicated VRAM. The cpu is a Intel Core Ultra 7 155H with 16 cores 22 logical processors. This cpu is more than adequate for X-Plane 12 because this flight simulator is cpu load intensive. GPU isn't used as hard, Same goes for Elite Dangerous. Racing games like Assetto Corsa work really well with a high 100+ FPS. Crisp and clear graphics. This game is what the 240hz refresh rate comes in handy. If you are used to 60hz refrsh rate then 240hz is going to take a week or so for your eyes to adjust. You may feel some slight headache but that goes away.

Laptop plays all the new releases with ease. Awesome machine. Store did t have it in stock so the found one at another store and had the Geek bring it the following morning!

Its a nice laptop, but its very loud (fan). Above all, its a powerful laptop!

This is a great laptop for Engineering Majors! Super fast. Great keyboard feel!

It sucks if it don't work! Bought the premium warranty from Dell and 6 mos later the sound went out. They say that they will fix immediately. Well their idea and immediately is miles from my definition. Called them on Monday of last week got jerked around (reloading the OS (2) and them going through the system too many times for them to finally admit that they needed tier 3 support. That was on Thursday. Then got told I'd get a reply Tuesday! I'm a student with lectures that I've got to watch with sound. They just don't care! Don't buy - If you do get best buys warranty!

Would not recommend as the temp jist idling is around 80 degrees c then when you open a game jumps to 100. I jad to emable tcc jist to keep temps down. Poor build quality the ethernet port snaps off easily had to buy a new usb connected ethernet port. Cant hardly upgrade anything on it without having to send it dell or computer shop.

I Purchased this gaming laptop a week ago, it comes with 1 year on site service and repair. Im already having display issues. Computer wont Boot correctly, This is in no way best buys fault, but it has to do with dell/alienware. After speaking with customer service they (which is in india, and difficult to communcate) they told me my onsite repair cant he done, and that I need to ship it back to dell which could put me without a computer for 2 months. I told them no and I want a refund instead, all of a sudden they can send a on site technican out to do the repair, I was told I recieved an email before the call ended with scheduling for the tech to come out. I still havent gotten that email, Ill end up returning this. After some research It appears this is a common issue with a lot of different alienware products.