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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1427 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers find value in the easy setup, replacement functionality, volume control, and TV control features of the All-New Alexa Voice Remote. They appreciate the convenience of programming, using it as a replacement for their Fire TV remote, controlling the volume, and having full control over their TV. However, some customers express concerns about its price, compatibility issues with certain TVs, occasional connectivity problems, and pairing difficulties with Fire TV.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 1,427 reviews
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Fire stick controller

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller for the fire stick, battery don't last long. Cover of batteries breaks really easy

    No, I would not recommend this to a friend
  • Pros mentioned:
    Volume control
    Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Does NOT work with Toshiba FireTV Television

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lost the remote to our Toshiba tv with amazon fire built in. The packaging and online info for this remote indicates it will work with ‘FireTV’. This claim is believable when they include the power channel and volume controls; but don’t be fooled. While this remote might work with Amazon FireTV, it WILL NOT work with the Toshiba TV with Amazon Fire.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Great streaming device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and easy to use, I wish the remote was s little bigger so it didn't slide between couch cushions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    it works

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this a while back and its still working great til this day

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Big improvement on first remote!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old remote got wet when rain came in a window during a quick storm. I was going to buy another Amazon stick at full price but the Best Buy salesman said I could just buy a new remote. I not only saved a lot of money but got a much better remote! It’s so nice to be able to push the mic button and say exactly what program or movie I want to see! It finds your show immediately! The original remote didn’t have that ability. Buy it! You’ll love this new remote!

    I would recommend this to a friend
  • Pros mentioned:
    Volume control
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    FireStick

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always need to have a 2nd due to the size with young kids. Really like the volume add. Syncs very easy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A+++ Great product. Easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product!! I’ve been using the Amazon fire stick for a few years... we recently lost our original and needed a replacement ASAP. I ran to Best Buy and fortunately they had this in stock; otherwise, I would have had to wait for one to get sent to me, which would’ve taken at least 2 days. Since I needed it ASAP, this was an easy decision! I had it set up in under 3 minutes (and I’m not the savviest with technology). Overall, great product! I’m very happy!

    I would recommend this to a friend
  • Pros mentioned:
    Volume control
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    New firestick remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the volume control and the on/off for TV. Got it on sale for $14. Probably would not pay $29.99 though

    I would recommend this to a friend
  • Pros mentioned:
    Volume control

    Rated 5 out of 5 stars

    Brandy10

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this pruchase, we disconnected cable TV company whose pricing had gotten way out of control. Our savings were great. Loved teh Alexa vocie commands we could use. Like Utube TV when we got this the charge was only 52.00 a month soon after thought it jumped to 71.16. I guess it is a hook and bait liek so many other things. But the Alexa firestick worked perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This remote wasn't really needed but is a nice convenience. It was easy set up and since my Fire Cube was already set up to control my TV, I didn't have to do anything with the power or volume button on the remote for it to start working right away other than add a remote in the FireTV settings. I wish it could switch inputs on my TV also but maybe during the next remote upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Volume control

    Rated 5 out of 5 stars

    Works great, I love having volume control.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to replace a failed unit. I like having volume control. Was very easy to set up the tv volume.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup

    Rated 5 out of 5 stars

    Firestick remote

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and easy to set up. Have not had any problems with this remote

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Volume control

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the upgrade that you can control the volume and the ease to use Alexa.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Not bad

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little steep but still cheaper than buying an entire new fire stick and yes it works great

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good remote easy to use easy to install the only problem what I found it’s that it’s to small

    I would recommend this to a friend
  • Pros mentioned:
    Remote

    Rated 5 out of 5 stars

    Excellent original replacement remote

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dog ate the old remote. This was a worry free and instant replacement. Same as original and worked almost as soon as i opened the box. Batteries were included as well. Happy wife. Somehow it also programmed itself to my tv from the previous remote's settings. Instructions were simple and easy. Took less than 5 minutes from box open to full use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup

    Rated 5 out of 5 stars

    Thumbs up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Better set up than the original. Alternative for the hopelessly lost remote.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Easy to Setup - Price is Steep

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My puppy had chewed up the remote that originally came with my Fire Stick, so I needed to replace it. It's great that we can get a replacement pretty easily, but the price is kind of nuts - the remote costs $29, which is only $10 less than a new Fire Stick. But still, if you don't want to set up a new Fire Stick, programming the replacement remote was super easy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to replace the one my dog chewed up. Easy to use and set up

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Better than the original

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased 2 replacement remotes for me and a family member. I didn’t realize we had different generation firesticks (1st gen & 2nd gen). The remote installed and worked PERFECTLY & quickly for the 2nd gen. And was an epic fail for the 1st gen- it wasn’t compatible, which I found out after 2+ hours of trying to get it to work. I wish it was easier to see and know which generation firestick it works with from the online descriptions :(.

    I would recommend this to a friend
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