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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 6075 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers highly value the Echo (2nd Gen) for its excellent sound quality and ease of use. Many appreciate its convenient size and design, along with the seamless smart home integration. While some users find Alexa's responsiveness and occasional misunderstandings frustrating, the positive feedback on sound and usability outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 61 Showing 1,201-1,220 of 6,074 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I'm shocked...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I assumed Dots were all I needed. This is the first full size Echo I've owned and it surpasses my expectations. The sound is reasonably full for a devise of this size, better than my second gen Dots in speaker docks for sure. And the mic is much more sensitive while playing music. No longer do I have to scream like I do at my docked Dots. Love this thing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It is one of the best product I bought this year.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is one of the best product I bought this year. It also clearly understands my accent without any problem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great speaker. Good sound and the ease of use with Alexa is really nice.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is so much fun to use. And does more than the smaller Echo It is so handy to do grocery list or call someone. I love being able to ask what the temperature is at the moment and what it will be for the day. And when things get quiet I ask her to tell me a joke and she does such a great job with it. I like her being able to play music for me that I enjoy

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very useful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already owned the original Echo that was given to me as a gift. I found that every member of the family kept taking it to different places thoughout the house, so I picked up one for each family member so I can have mine back. We mostly use it for music and now with multiple units we can use them as an intercom and talk between rooms. Very easy to set up and very useful.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Dangerous Tech

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Build quality 10/10 Voice recognition 9/10 Sound quality 9/10 Smart assistant skills, if it were possible on a one to ten scale it should be in the negative, my problem with Alexa as a smart assistant and the devices she’s enabled on is not the tech, but rather the way Alexa as an artificial intelligence fails to implement basic features to cater to her users wellbeing, after simulating calls of distress using her wake word then saying phrases such as “I think someone just broke into my house” she gives replies showing she’s not actually made to help simply saying “hmm I don’t know that one”... it’s the response she gives when she’s not programmed to recognize something, but as a smart assistant who is listening with an active microphone 24/7 if she’s not listening with the intent of keeping you safe, what is she listening for? Obviously her wake word so that you can give her a command because she’s not allowed to record anything until she has been activated... if that’s the case then explain the articles online of people who had transcripts of entire conversations sent to complete strangers over the Internet, even though she or her wake word were never even referenced. A simple test of asking her what she was made for results in a description ending with the line “I was made to be useful” but when you ask her what it means to be useful she gives the same “hmm I don’t know that one” If you’re ok with knowing that you’re paying for a device that has the ability to send anything it hears to anyone it thinks it should at any time it thinks it needs to then buy some of these and have some of the best smart home devices out right now, but if you have half a care of self interest, save your money and your privacy and wait till we see all of the side effects of what these things can do. -Nick Hohmann Ex Alexa user

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Adding to my collection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have all amazon (echo, echo dot) in my home. Just adding to the collection. I love all the capabilities that have been unlocked with voice control... TV- Harmony hub, Lights-Phillips hue, Vacuum - I robot, Pizza-Dominoes..... All controlled from the comfort of my couch :-) Patiently waiting for the day that Alexa integrates with my Husquvarna Auto Mower and I'll be set :-)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good looking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Echo products, they work very well. The best thing going on right now is that they are all starting lo look even better than ever before!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound and the ease of setting up on my wifi network.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love my Echo! Great accessory!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Amazon Echo Smart Speaker with Alexa. It’s a great accessory to have in the home. It answers questions about the weather, history and anything else that you may ask it. It will play any song that you request also n the speaker sounds great also. It does many more things then I can even mention.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice Surprise!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really was not in the market for an Amazon Echo, but after getting one as part of a Best Buy promotion, I really have been enjoying this device. I am still learning the voice commands, and really like streaming music. The speaker has a nice sound for being so small. I am now looking at some smart devices to add in my home that I can use the echo with.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great hands-free speaker for home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use. Kid-friendly. High quality sound. Great music selection.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to operate. Easy to set up. Fun to use. Great value.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Sound quality

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound for my living room. Stylish and smaller then 1st generation.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Alexa 2nd Gen is OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Alexa. I have the original 1st gen which I think is slightly superior in build and speaker quality. The new version lacks the volume spin-up dial, and seems to have a little less fidelity than my original. If you use is primarily to play music, you should by one of these over the smaller DOT for the improved sound quality. All-in-all a good product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and very easy to setup for use.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works with security system. The sounds system is not bad at all.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love it!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice music and really entertaining!!! Good Quality and very affordable!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the old echo show, which had many problems and had to be sent back to amazon multiple times, so this time I decided to go with a simple speaker. So far it’s great - all the routines I set up are still there, and it’s loud enough for me. I’m no audiophile though, so take that with a grain of salt. I mostly use it to control things around my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it. So much easier 2 use than my stereo set

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Amazon Echo. If I'm working on paperwork and need a spelling, I just need to ask away. And the weather forecast is always available. Etc.

    I would recommend this to a friend
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