Customer Ratings & Reviews
- Model:
- B0BP9SNVH9
- SKU:
- 10735419
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Save your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Umm it is garbage freeze up hard to navigate I’ll take a Onn over this po
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello RobertM! I'm sorry to hear you're experiencing freezing and navigation issues with your Fire TV Stick 4K Max. This is incredibly frustrating, especially when a device isn't performing as expected. To help resolve the freezing and navigation problems, start by ensuring your device has a strong Wi-Fi connection, as connectivity issues can cause significant performance problems. Restart your Fire TV Stick 4K Max by unplugging it from power, waiting 30 seconds, then plugging it back in—this often clears temporary glitches causing freezing. Check for software updates by going to Settings, My Fire TV, and About, as outdated firmware can lead to performance issues. Clear cache on apps that may be causing problems by going to Settings, Applications, Manage Installed Applications, selecting the specific app, and choosing Clear Cache. Check your available storage under Settings, My Fire TV, and About, as insufficient storage can cause freezing and slow navigation. If your device is overheating, ensure it has proper ventilation and isn't enclosed in a tight space, as heat can cause performance degradation. You can also try a factory reset as a last resort by going to Settings, My Fire TV, and Reset to Factory Defaults, though this will erase all your settings and downloaded apps.
If these troubleshooting steps don't resolve the freezing and navigation issues you're experiencing, Amazon Customer Support is available 24/7 at 1-888-280-4331 for additional assistance.
Firestick Woes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Other than having more memory, this Firestick isn't worth the trouble. When streaming, the voices are out of sync, no matter which streaming service I'm using, it doesn't do it on the two other older Firesticks I'm using, it kicks off my blue tooth headphones out of the blue and doesn't allow me to clear the Cache. I've tried all the recommended routes to fix these problems to no avail. It's a total headache. I wasted my money on this product.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello PhilBo! I am terribly sorry to hear about the problems you are having with your Fire Stick. It does sound like you have done a lot of exploring on your own to troubleshoot this and have definitely tried a few options I would have suggested. The last 2 things I would offer is to try to ensure that you have the latest software version. You can find this by navigating to Settings>Device Software and Options>About>Check for Updates. If this isn't the issue, then you can also do a factory reset from that same route in Device Software and Options. Once factory reset, you can see if setting it back up again resolves the issues. If it does not, you can always reach out to Amazon Customer Support at 888.280.4331 to troubleshoot further or explore what other options are available to you. Thank you for taking time to provide your feedback and I hope we can help resolve your problems so you can have a better experience. Have a terrific day!
Tv assistance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could have used a little more assistance on the floor
I would recommend this to a friendIssues with stick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 months of usage I started having issues. The volume would go off or you would get kicked out of what you was watching back to the Home Screen.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello Bigmike! Thanks so much for your review and feedback on your experience with your new Fire Stick! I am so sorry to hear that your device is having issues. Sometimes these issues can be resolved via a software update. You can check to see if you have any updates pending by navigating to Settings>Device and Software>About>Check for Updates. If there are any pending updates, it will download and install and then possibly restart your device once or twice. If this does not resolve your issue, I recommend you contact us directly at Amazon Customer Support at 888.280.4331 for further troubleshooting. I hope this gets you the assistance you need to improve your experience and thank you again for your time! Have a fantastic day!
- Pros mentioned:Overall performance
Iffy at best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first one worked great. I bought 2 more and neither worked. They stuck in a reboot loop and would never startup. I exchanged those two and tried one and it did the same thing.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello DonB! I am so sorry for the issues you are having with our Fire Stick. I am glad that your first one worked well for you! We expect this device to function much better than this but as with any connected device, there is a chance that it may need a software update to fix any bugs that may be occurring. I would recommend contacting Amazon Customer Support at 888.280.4331 to see if we can troubleshoot with you further on your devices or if they just need to be exchanged again. I thank you so much for taking the time to provide your valued feedback and I hope you have a great day!
Doesn't work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device would not work in my minivan as advertised.
No, I would not recommend this to a friendMarketing tool for amazon.com
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a marketing device for Amazon. 4K image less than ideal, YouTube does not work as it should with this Amazon device. Please do yourself a favor and stay clear of this product. No one buys a product to serve as a marketing tool for any company.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi VictorM,
We are sorry you are not enjoying the Fire TV Stick 4K Max. The Youtube App is available and does work on this device. To have an optimal experience, you can either download it via the Amazon App Store on your TV, or use the Silk browser on the device to view your preferred content.
If you need assistance installing the Youtube App on the Fire TV Stick 4K Max or have additional questions, please call us! Amazon customer service is available 24/7 for assistance on the device. You can reach us at 1-888-280-4331.
Hope that helps!
Roku all the way !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As with anything Amazon .... cheap and slow and not reliable !
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Dear AverageJane,
Thank you for sharing your feedback about the Fire TV Stick 4K Max. We notice this is your second review expressing dissatisfaction with Amazon devices, and we take your concerns seriously.
While we respect your preference for Roku, we want to address the specific points you've raised about the Fire TV Stick 4K Max:
Regarding speed and reliability:
The 4K Max features our most powerful processor
Wi-Fi 6E capability for faster streaming
16GB storage (double the previous generation)
However, if you're experiencing performance issues, there might be:
Network connectivity factors affecting performance
Settings that need optimization
System updates that could help
We'd welcome the opportunity to help resolve any specific issues you're encountering. Our customer support team is available 24/7 to assist with troubleshooting or answer any questions.
- Cons mentioned:Remote control
Remote issue
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote is crunchy to clicks and annoying. Doesn't appear to be broken but makes a funky crunch sound when buttons are pressed.
No, I would not recommend this to a friend Don't order online
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fire stick is fine, on line order fine, picking this up from store that's where it all went wrong. There is no online pick up, you have to stand in line with everyone who is buying in store. Would have been faster to just grab one of the shelf. Then when I make a comment to the man in the front his response was I should just buy in store. Bad customer service. Might as well go to Amazon next time. Live and learn.
No, I would not recommend this to a friendBroken Firestick
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Firestick wont Load after 1 year. SAD IVE TRIED EVERYTHING
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello BrianR! I am so sorry that your FireStick seems to no longer be functioning. I would recommend contacting Amazon Customer Support at 888.280.4331 for further troubleshooting and to explore what options are available to you. Thank you so much for your time and I hope we are able to resolve your issue quickly for you. Have an awesome day!
No fire in the fire stick
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fire stick malfunctioned it would not work after countless days trying to get it to work and watching you tube it just didn’t work
I would recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi KSDG, I am sorry to see that your Fire TV Stick 4K Max has stopped working. I would like to provide some troubleshooting in order to get your device up and running again.
1. Replace the batteries in your remote.
2. Use the power cable and adapter included with your Fire TV device. If you lose your Fire TV device power cable or adapter replace them with Amazon branded equipment to ensure compatibility.
3. Unplug the power cord from your device or wall outlet for several seconds then plug it back in.
4. Press the source or input button on your remote and ensure your TV input matches the name or number of the HDMI port your Fire TV is plugged into (often located on the back of your TV).
5. Use an HDMI cable rated for high speed (you can purchase this separately).
6. Unplug your Fire TV from your HDMI hub (if you're using one) and plug it directly into your TV's HDMI port. If these steps do not help and you are still disappointed with the device you can reach Amazon Customer service 24/7 for assistance at 1-888-280-4331. I hope this information helps, have a great day!
Freego TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can not actívate the fire tv to freego tv and i have three
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello CarlosO! Thank you for your feedback regarding Freego TV and the Fire TV Stick 4K Max. I need to inform you that Freego TV is not officially supported on the Amazon Fire TV Stick platform and is not available through the Amazon Appstore. While some users attempt to sideload this application, we cannot provide support for unofficial apps as this could compromise your device's security. Instead, I'd recommend exploring the many streaming apps that are officially supported on your Fire TV Stick 4K Max through the Amazon Appstore, which offer similar content through secure, supported channels. I hope that helps, have a great day!
Not good
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazon Fire sticks and TV's always have issues. I don't recommend.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi msajaja, thank you for providing feedback on the Amazon Fire TV Stick 4K Max. I am sorry to see you have had a negative experience so far. Unfortunately with the information given, I won't be able to provide any troubleshooting. Feel free to reach out to Amazon Customer Support 24/7 at 1-888-280-4331 so we can assist as best as possible. Thank you again and have a great day!
Straight garbage.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been having wi-fi connectivity with this thing every since i bought it. Native apps from my tv play well but soon as i go to the firestick it says no wi-fi network. Hate i wasted my money on this. Nothing but a headache. Wish i could rate it with no stars.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello! Thank you for leaving a review. I am sorry you are having Wi-Fi issues with the Fire TV Stick 4K Max. I have some recommendations to try and help fix the issue. First, check the network status on the device. To do this, go to settings, select network, find your network name, and press the play/pause button on your remote to see the network status and follow the recommended steps. I also recommend restarting your modem/router if that doesn't help. Unplug the modem and router, wait one minute, plug the modem back in first, wait for the lights to turn on and for it to connect to the internet, then plug in your router and wait for the lights to turn on. If these steps do not help, and you are still having connectivity issues, call Amazon customer service at 1-888-280-4331 for assistance. They are available 24/7. I hope this information is helpful. Thank you!
Amazon Firestick
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace due to fire stick kept buffering and wouldn’t work well
No, I would not recommend this to a friendRemote died.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm giving two stars, because out of three I ordered only two are working. The power button will not turn the TV off.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello StephenR! I am terribly sorry for the trouble you are having with one of your three devices. If you are outside of your exchange/return period at the location you purchased this at, I would recommend you contact Amazon Customer Support at 888.280.4331 to troubleshoot further and see if they can resolve your issue and provide you with the experience you're having with your other two. Thank you so much for providing insight to your experience with the Fire Sticks and I hope you have a terrific day!
Screen turn black
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good product. The screen turn black all the time super annoying.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Dear Titi,
Thank you for taking the time to share your feedback about the Fire TV Stick 4K Max. I'm sorry to hear you're experiencing issues with the screen turning black.
This issue can often be resolved through a few troubleshooting steps:
Check your HDMI connection is secure
Try using a different HDMI port on your TV
Ensure your Fire TV Stick is receiving adequate power
Update your device's software if available
If you're still experiencing problems, our customer service team would be happy to help resolve this issue. You can reach us at 1-888-280-4331 or through your Amazon account support page.
We stand behind our products and want to ensure you have the best possible streaming experience.
Amazon fire stick review.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, is good to watch live tv and sports around the world in different language.
I would recommend this to a friendA Big Pain to set up and then it went Out!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I changed from Roku streaming stick to Fire stick and from the beginning we had a hard time setting it up. My son-in-law and daughter both have one so lots of experience with the product. Finally set it up and it lasted 3 days and that was it. Returned and went back to Roku
No, I would not recommend this to a friend
