Customer Ratings & Reviews
- Model:
- B0BP9SNVH9
- SKU:
- 6560338
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the Fire TV Stick 4K Max's overall performance, ease of use, and speed, making it a seamless streaming experience. Many appreciate the ample storage and straightforward setup. While the vast majority of users experience no issues, a few have noted occasional lag and expressed concerns about the user interface and compatibility with certain apps.
This summary was generated by AI based on customer reviews.
Amazon Fire Stick 4K
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good purchase a fair price. Still learning how to use the device to its full potential.
I would recommend this to a friendstill not set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought I was just going to have to plug this into my TV sign it into my WIFI and be good to go but I am being promted for so much information its ridicoulus! I have it still sitting in the box 2 months later, I dont have the time nor the desire to deal with this... but also no time to get to a best buy to return it... I am sure its great once it is set up but this is going to probably given to someone as a gift or donated and buy soemthing else
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Thank you for your feedback on the Fire TV Stick 4K streaming device. I am sorry to hear about the issues you are having with setup. That sounds frustrating. The process does take 5-10 minutes to complete depending on the amount of apps you want to install initially and whether you have an Amazon account already. It's worth noting that once this initial setup is complete, turning on and using the Fire TV Stick in the future is much quicker. I hope you give it one more try, the effort will be worth it. Thanks again for the feedback, I hope you have a great day!
remote disconnects
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Frequently the remote would not connect to the firestick. I would have to unplug the firestick for about 30 seconds the pair the remote and firestick.
I would recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi WilliamG,
We are sorry to hear that you are having this issue with your Fire TV Stick 4K Max. This may be due to low battery in the remote, it being out of range, or interference from other devices in your space, or a weak Wi-Fi connection. You can check the battery levels, move closer to the Firestick, and try re-pairing the remote. If the issue persists, please call us!
You can call Amazon customer service, available 24/7 for assistance on the device. You can reach us at 1-888-280-4331.
Hope that helps!
Ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is worth it for the 30($) I paid. Isn’t as fast other devices I have at home but works good
I would recommend this to a friendDo not want captions
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good but I cannot get rid of the subtitles/closed captions , no matter what I try.
I would recommend this to a friendLove it
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s amazing, although it freezes sometimes and has to be restarted
I would recommend this to a friendFire stick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great, but it doesn’t even have a sleep timer. Even paired with my Alexa it won’t turn off the Tv. I wish I had known that I would have ordered an older version. I can’t tell any difference between this one and the one I paid half as much for.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi NatashaH,
You can fix this by creating a routine in your Alexa App with the device! Go to settings and routines and input what times you are wanting the TV to turn off!
For any further questions, you can call Amazon customer service, available 24/7 for assistance on the device. You can reach them at 1-888-280-4331.
Hope that helps!
Pretty good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good, but no back lite remote yet. Also there is no Ethernet port.
No, I would not recommend this to a friendDevice had a defect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device had a defect so returned it. But otherwise, FireTV stick is better than other streaming devices. The Internet app for browsing was continuously stuck while playing.
I would recommend this to a friendFire stick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's OKI really don't think it was worth the money.
No, I would not recommend this to a friendGreat product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good and reasonable cost! Defiantly worth buying and trying better than Roku
I would recommend this to a friendFire stick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is helpful but not always easy to use. It has different controls than my other TV controllers.
I would recommend this to a friendFirestick Woes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Other than having more memory, this Firestick isn't worth the trouble. When streaming, the voices are out of sync, no matter which streaming service I'm using, it doesn't do it on the two other older Firesticks I'm using, it kicks off my blue tooth headphones out of the blue and doesn't allow me to clear the Cache. I've tried all the recommended routes to fix these problems to no avail. It's a total headache. I wasted my money on this product.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello PhilBo! I am terribly sorry to hear about the problems you are having with your Fire Stick. It does sound like you have done a lot of exploring on your own to troubleshoot this and have definitely tried a few options I would have suggested. The last 2 things I would offer is to try to ensure that you have the latest software version. You can find this by navigating to Settings>Device Software and Options>About>Check for Updates. If this isn't the issue, then you can also do a factory reset from that same route in Device Software and Options. Once factory reset, you can see if setting it back up again resolves the issues. If it does not, you can always reach out to Amazon Customer Support at 888.280.4331 to troubleshoot further or explore what other options are available to you. Thank you for taking time to provide your feedback and I hope we can help resolve your problems so you can have a better experience. Have a terrific day!
It's okay
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All my tvs in my house we use firesticks or fire tv. My only gripe is the firesticks at least once a week i have to restart because it freezes up. When it works it's great only does 60hz as well not 120 i also looked at the cube and it as well only does 60 so mine as well buy this one as it's less expensive
I would recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi controller, thank you for providing feedback on the Fire TV Stick 4K Max. I am sorry to see you are having freezing issues with the device. Here are some troubleshooting steps: Unplug the Fire TV Stick power cord or adapter. Wait three seconds. Plug it back in again. To stop it from freezing, clear your cache in "Settings" → "Applications" → "Manage Installed Applications" → select an app. Press the rewind button to clear. Update your Fire TV Stick in "Settings" → "My Fire TV" → "About" → "Check for System Update". If this information does not help, you can reach Amazon Customer service 24/7 for assistance. You can reach them at 1-888-280-4331. I hope this information helps, thank you!
Buffers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buffers often not sure if that’s normal. Other than that we like it!
I would recommend this to a friendFire Stick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fire Stick seems to work well and connects to the Wifi with no issues.
I would recommend this to a friend- Pros mentioned:Ease of use
Fire stick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad for the value of total cost . Easy to set up
I would recommend this to a friend Good product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect! Would have given 5 stars if it didn't turn off at times by itself.
I would recommend this to a friendNeeds to be updated for better internet connection
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine when I started using it but then it kept cutting in and out because of the internet connection and this happened the first time I had a Firestick.
I would recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi KrystalG,
We are sorry you are not enjoying your Fire TV Stick 4K Max. To ensure your device has the most current software please head to settings and verify there is no update- this could be causing a delay! You are correct, the device does require a strong wifi connection to give you an optimal experience.
This device helps to level up your 4K Ultra HD entertainment with a powerful 2.0 GHz quad-core processor for lightning-fast app starts, next-gen Wi-Fi 6E support for smoother streaming, and double the storage for even more downloads. Choose from over 1.5 million movies and TV episodes and control it all with the press of a button. Plus, Fire TV Ambient Experience brings atmosphere to any room. However, to benefit from Wi-Fi 6E(mentioned on the box), a compatible Wi-Fi 6E router, like the eero Pro 6E, is required. Fire TV Stick 4K Max is also compatible with earlier wifi routers. For further questions on this, call us. Amazon customer service is available 24/7 for assistance on the device. You can reach us at 1-888-280-4331!
Hope that helps!
Fire stick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked as a good gift, they were able to watch local channels.
I would recommend this to a friend