Customer Ratings & Reviews
- Model:
- B0BP9SNVH9
- SKU:
- 6560338
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the Fire TV Stick 4K Max's overall performance, ease of use, and speed, making it a seamless streaming experience. Many appreciate the ample storage and straightforward setup. While the vast majority of users experience no issues, a few have noted occasional lag and expressed concerns about the user interface and compatibility with certain apps.
This summary was generated by AI based on customer reviews.
My New 4k Max
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like that it has more storage space but it has a few bugs that needs to be addressed.
I would recommend this to a friendIssues with stick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 months of usage I started having issues. The volume would go off or you would get kicked out of what you was watching back to the Home Screen.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello Bigmike! Thanks so much for your review and feedback on your experience with your new Fire Stick! I am so sorry to hear that your device is having issues. Sometimes these issues can be resolved via a software update. You can check to see if you have any updates pending by navigating to Settings>Device and Software>About>Check for Updates. If there are any pending updates, it will download and install and then possibly restart your device once or twice. If this does not resolve your issue, I recommend you contact us directly at Amazon Customer Support at 888.280.4331 for further troubleshooting. I hope this gets you the assistance you need to improve your experience and thank you again for your time! Have a fantastic day!
Freego TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can not actívate the fire tv to freego tv and i have three
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello CarlosO! Thank you for your feedback regarding Freego TV and the Fire TV Stick 4K Max. I need to inform you that Freego TV is not officially supported on the Amazon Fire TV Stick platform and is not available through the Amazon Appstore. While some users attempt to sideload this application, we cannot provide support for unofficial apps as this could compromise your device's security. Instead, I'd recommend exploring the many streaming apps that are officially supported on your Fire TV Stick 4K Max through the Amazon Appstore, which offer similar content through secure, supported channels. I hope that helps, have a great day!
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The setup stinks for my Roku tv. Not as easy as directions say.
No, I would not recommend this to a friend- Cons mentioned:Lag
Issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device has a ton of lag. HBO max would take 5 minutes to even open. Would press buttons and nothing would happen for 30 seconds to a minute at a time. I ended up returning and getting my money back. Honestly was a waste of time
No, I would not recommend this to a friend No third-party apps can be downloaded
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The new fire stick 4K TV does not allow you to download third-party apps like the older 4K Fire TV sticks. It only allows you to use what’s on the fire stick. I do not recommend.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello! If you are having issues connecting or re-connecting your Fire TV remote, or trying to download apps, you can try these troubleshooting tips:
-Replace the batteries in your remote.
-Move your remote closer to your Fire TV device, within 10 feet (3 m).
-Unplug your Fire TV device from the power cord or adapter then plug it back in.
-Use the Fire TV app to pair your remote.
-If you have seven controllers paired, remove one of them before attempting to pair another.
I hope that helps get your device working. If these steps do not help and you are still experiencing issues, you can reach out to Amazon Customer Support 24/7 at 1-888-280-4331.
Fire stick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still having trouble with Hulu IT will cut out and not come in
No, I would not recommend this to a friendLower solution
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality isn't the greatest. The image's are better on Roku.
No, I would not recommend this to a friendMarketing tool for amazon.com
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a marketing device for Amazon. 4K image less than ideal, YouTube does not work as it should with this Amazon device. Please do yourself a favor and stay clear of this product. No one buys a product to serve as a marketing tool for any company.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi VictorM,
We are sorry you are not enjoying the Fire TV Stick 4K Max. The Youtube App is available and does work on this device. To have an optimal experience, you can either download it via the Amazon App Store on your TV, or use the Silk browser on the device to view your preferred content.
If you need assistance installing the Youtube App on the Fire TV Stick 4K Max or have additional questions, please call us! Amazon customer service is available 24/7 for assistance on the device. You can reach us at 1-888-280-4331.
Hope that helps!
Tv assistance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could have used a little more assistance on the floor
I would recommend this to a friend- Cons mentioned:Compatibility
How difficult could it really be?!?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t work….cannot get it hooked up to either of my TV’s that I tired keeps giving me an error message saying cannot update please unplug from power source and try again later.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello ValS! I am terribly sorry that you haven't had any success setting up your Fire Stick. We do try to make the setup as seamless and intuitive as possible so that you can be up and running in minutes but sometimes just can't have every possible scenario covered in the event something goes wrong with the setup process. As this can be due to a number of different issues that we can't troubleshoot through your review posting, we would definitely love the opportunity to assist further via Amazon Customer Support at 888.280.4331 to see if we can help you get past whatever is preventing you from being able to get all setup and working properly. Thank you so much for taking the time to provide your feedback and I hope we can get you the resolution needed so you can begin enjoying your new Fire Stick. Have a terrific day!
Amazon Firestick
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace due to fire stick kept buffering and wouldn’t work well
No, I would not recommend this to a friendBroken Firestick
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Firestick wont Load after 1 year. SAD IVE TRIED EVERYTHING
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello BrianR! I am so sorry that your FireStick seems to no longer be functioning. I would recommend contacting Amazon Customer Support at 888.280.4331 for further troubleshooting and to explore what options are available to you. Thank you so much for your time and I hope we are able to resolve your issue quickly for you. Have an awesome day!
- Pros mentioned:Overall performance
Iffy at best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first one worked great. I bought 2 more and neither worked. They stuck in a reboot loop and would never startup. I exchanged those two and tried one and it did the same thing.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello DonB! I am so sorry for the issues you are having with our Fire Stick. I am glad that your first one worked well for you! We expect this device to function much better than this but as with any connected device, there is a chance that it may need a software update to fix any bugs that may be occurring. I would recommend contacting Amazon Customer Support at 888.280.4331 to see if we can troubleshoot with you further on your devices or if they just need to be exchanged again. I thank you so much for taking the time to provide your valued feedback and I hope you have a great day!
Don't order online
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fire stick is fine, on line order fine, picking this up from store that's where it all went wrong. There is no online pick up, you have to stand in line with everyone who is buying in store. Would have been faster to just grab one of the shelf. Then when I make a comment to the man in the front his response was I should just buy in store. Bad customer service. Might as well go to Amazon next time. Live and learn.
No, I would not recommend this to a friendScreen turn black
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good product. The screen turn black all the time super annoying.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Dear Titi,
Thank you for taking the time to share your feedback about the Fire TV Stick 4K Max. I'm sorry to hear you're experiencing issues with the screen turning black.
This issue can often be resolved through a few troubleshooting steps:
Check your HDMI connection is secure
Try using a different HDMI port on your TV
Ensure your Fire TV Stick is receiving adequate power
Update your device's software if available
If you're still experiencing problems, our customer service team would be happy to help resolve this issue. You can reach us at 1-888-280-4331 or through your Amazon account support page.
We stand behind our products and want to ensure you have the best possible streaming experience.
poor performans and poor wifi connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.poor performans and poor wifi connection, I wanna return it
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello KenanD,
Thank you for your feedback on the Amazon Fire TV Stick 4K. I am sorry to hear your performance and Wi-Fi issues. Here are a few things to try and correct the issues: To fix a slow Fire Stick 4K, start by rebooting the device and your router. Next, uninstall unused apps, clear app caches, and update the Fire Stick and apps to free up resources and improve performance. If issues persist, connect via an Ethernet cable for a more stable connection. If you are still having issues with the Fire TV Stick, Amazon Customer service is available 24/7 for assistance on the device. You can reach them at 1-888-280-4331. I hope this information is helpful to get your device working properly for you. Thank you!
Not good
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazon Fire sticks and TV's always have issues. I don't recommend.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi msajaja, thank you for providing feedback on the Amazon Fire TV Stick 4K Max. I am sorry to see you have had a negative experience so far. Unfortunately with the information given, I won't be able to provide any troubleshooting. Feel free to reach out to Amazon Customer Support 24/7 at 1-888-280-4331 so we can assist as best as possible. Thank you again and have a great day!
Straight garbage.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been having wi-fi connectivity with this thing every since i bought it. Native apps from my tv play well but soon as i go to the firestick it says no wi-fi network. Hate i wasted my money on this. Nothing but a headache. Wish i could rate it with no stars.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello! Thank you for leaving a review. I am sorry you are having Wi-Fi issues with the Fire TV Stick 4K Max. I have some recommendations to try and help fix the issue. First, check the network status on the device. To do this, go to settings, select network, find your network name, and press the play/pause button on your remote to see the network status and follow the recommended steps. I also recommend restarting your modem/router if that doesn't help. Unplug the modem and router, wait one minute, plug the modem back in first, wait for the lights to turn on and for it to connect to the internet, then plug in your router and wait for the lights to turn on. If these steps do not help, and you are still having connectivity issues, call Amazon customer service at 1-888-280-4331 for assistance. They are available 24/7. I hope this information is helpful. Thank you!
No fire in the fire stick
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fire stick malfunctioned it would not work after countless days trying to get it to work and watching you tube it just didn’t work
I would recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi KSDG, I am sorry to see that your Fire TV Stick 4K Max has stopped working. I would like to provide some troubleshooting in order to get your device up and running again.
1. Replace the batteries in your remote.
2. Use the power cable and adapter included with your Fire TV device. If you lose your Fire TV device power cable or adapter replace them with Amazon branded equipment to ensure compatibility.
3. Unplug the power cord from your device or wall outlet for several seconds then plug it back in.
4. Press the source or input button on your remote and ensure your TV input matches the name or number of the HDMI port your Fire TV is plugged into (often located on the back of your TV).
5. Use an HDMI cable rated for high speed (you can purchase this separately).
6. Unplug your Fire TV from your HDMI hub (if you're using one) and plug it directly into your TV's HDMI port. If these steps do not help and you are still disappointed with the device you can reach Amazon Customer service 24/7 for assistance at 1-888-280-4331. I hope this information helps, have a great day!