Customer Ratings & Reviews
- Model:
- B0BP9SNVH9
- SKU:
- 6560338
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the Fire TV Stick 4K Max's overall performance, ease of use, and speed, making it a seamless streaming experience. Many appreciate the ample storage and straightforward setup. While the vast majority of users experience no issues, a few have noted occasional lag and expressed concerns about the user interface and compatibility with certain apps.
This summary was generated by AI based on customer reviews.
Defective first stick
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first firestick I purchase was defective and had to return the same day. The second one is working fine so far
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi Music, I am very sorry to see that you had to return a defective Fire TV Stick. I understand how frustrating that can be. We appreciate you providing the feedback as we are always looking to improve devices. I sincerely apologize and hope you have a wonderful day!
Firestick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If im being completly honest this firestick is junk. Half the time it might play movies and the other half the movies will buffer. No its not my wifi because ive tested it and wifi is 600mbps.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello JacobM,
Sorry, that you're experiencing issues with streaming content on your Fire TV Stick 4K Max device and it keeps buffering. Is this happening with a particular app or all? Have you tried connecting to a different network like a mobile hotspot? Just questions to think about, lets see if I can help...
Here are some troubleshooting you can try:
-Check that your Fire TV is on the latest software version. To check for updates, go to Settings and then My Fire TV or Device & Software.
-Restart your Fire TV. You can restart from Settings or unplug the power adapter for 1 minute, and then plug it back in.
-Restart your modem and router. To restart your devices:
Unplug your modem and router for 30 seconds.
Plug in your modem first and wait for the lights to turn on and for it to connect to the internet.
Plug in your router and wait for the lights to turn on and for it to connect to the internet.
If you are still having issues, you can reach Amazon Customer Support 24/7 on the device. You can reach them at, #1-888-280-4331. I hope this information helps. Have a great day!
Went into loop after 3 weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 3 weeks then went into loop and wouldn't connect to remote. After hours of tech support Amazon replaced it under warranty. Best Buy refused to help because it was outside their 15 day return window.
No, I would not recommend this to a friendDon't recommend - glitchy product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started glitching after 30 day return period. Gets a black screen every 16 seconds or so. Have reloaded software and still failing.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello TimC. I'm sorry to hear about the issue you're experiencing with your Fire TV Stick 4K Max.
When you start or stop streaming in 4K Ultra HD, your TV screen may flicker or turn black for a few seconds.
* Restart your Fire TV device.
* Use the connection equipment that came with your device.
* Confirm that any A/V receivers or sound bars connected to your Fire TV are on the correct input. You can also connect your Fire TV device directly to your TV.
* Disconnect your Fire TV from the HDMI port then plug it back in.
* Try replacing your HDMI cable or HDMI hub (not included) with a new one.
* Use a High-Speed HDMI cable (not included) for streaming titles in 4K Ultra HD.
* Match your remote's source or input button to the HDMI port that your Fire TV is plugged into.
* Turn HDMI-CEC Device Control off and then on again:
Go to Settings on your Fire TV.
Select Display & Sounds.
Select HDMI-CEC Device Control to turn it off and then on again.
* Cycle the available resolutions on your Fire TV device by pressing and holding the Up and Rewind buttons together for five seconds. Allow your device to cycle through all available resolutions. If these steps do not help and you are still experiencing issues, you can reach out to Amazon Customer Support 24/7 at 1-888-280-4331. Thank you for your feedback!
Remote issue
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote is crunchy to clicks and annoying. Doesn't appear to be broken but makes a funky crunch sound when buttons are pressed.
No, I would not recommend this to a friendNot that very great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money you’re better off buying Apple 4K. It works better than the fire stick. I recommended to anybody else.
No, I would not recommend this to a friendTOO MUCH ADVERTISING!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't pay good money for this to be molested with advertision. I went back to Roku.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi DFRS,
We are sorry you are not enjoying your new Fire TV Stick 4K Max. There are a few different solutions you can try on your TV to enhance your experience. First, you go to settings on the Fire TV home screen, or press the settings button on your remote. From there, you can select display and sounds and ensure that a screen saver is selected. You can choose one from the " Amazon Collection" or choose your own from your "Daily Memories" if you have your Fire TV linked with Amazon Photos.
From there, you can navigate to preferences on the main screen of the settings menu. Once you click on "preferences", you will see privacy settings. Click on that, and then you can toggle off the following: Device Usage Data, Collect App Usage Data, and Interest-based Ads. This will not remove ads completely from your TV, however, it will stop monitoring usage and targeting certain products based on your streaming preferences.
You can also give us a call anytime to troubleshoot issues or if you have more questions on how to optimize usage of your device. We can be reached at 1-888-280-4331!
Hope that helps!
Unlucky purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Issue with sound on this stick. You hear an echo. I had to use the old one. Will be looking to exchange.
No, I would not recommend this to a friendScam
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item received was used and best buy are no good.....
No, I would not recommend this to a friendNot working good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two, both have problems, they don't change channels and it's bad Sorry
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello JoseD, I'm sorry to hear you are having difficulty with your 4K Max Fire TV Stick. Here are some troubleshooting ideas that could assist you: I'd first suggest trying to see if you have any updates available for the remote's software. Also, you'll want to make sure that you use a fresh pair of AAA batteries and when you insert new batteries into your remote, and both have the positive terminals point up. If these options don't fix the issue, Amazon customer support is always available 24/7 to help with your devices. You can reach them at 1-888-280-4331, I hope this information helps. Have a great day!
Not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not connect to 2 tvs. Returned it a few days after buying
No, I would not recommend this to a friendDon’t need it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t need it with smart tv. Should have known that
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello LanceW, with an Amazon Fire TV Stick 4K Max streaming device you have access to more than 1 million shows and movies, Amazon's Luna cloud gaming service, and control over smart home technology. Hope this can help you enhance your experience with the Amazon Fire TV Stick 4K Max streaming device. Have an amazing day!
- Pros mentioned:Overall performance
its definitely a upgrade
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i had the version below this one and it was lagging a little bit so I bought this one and so far it's running super smooth. Picture is amazing. I do have to say when you connect to the Wi-Fi it doesn't automatically connect to Wi-fi 6 you have to choose it yourself like on the Wi-Fi page. There was two of my Internet, which was Wi-Fi five and Wi-Fi six and I had to figure out which one was which but other than that it's amazing. Definitely a good purchase. I would definitely recommend to a friend.
I would recommend this to a friend - Pros mentioned:Ease of use
FIRESTICK
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have been using the Firestick for many years. We upgraded with this purchase, and GLAD we did. The set up is so simple and quick. The remote has the buttons for popular streaming apps. Very simple product to use overall. Would recommend to anyone!
I would recommend this to a friend - Pros mentioned:Overall performance
Fire tv stick
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome fire tv stick very smooth and fast an super clear
I would recommend this to a friend - Pros mentioned:Overall performance
Great Deal
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t go wrong with Amazon Firestick! Best Buy for the deals!
I would recommend this to a friend - Pros mentioned:Overall performance
Amazon fire tv stick
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I want to win the amazon fire tv stick product to win
No, I would not recommend this to a friend - Pros mentioned:Ease of use, Storage
4K Max Fire Stick review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Fire Stick is Good, real good. After set up it's easy to use. It does everything that I need. Also, with the 4K Max, there is plenty of space to update and add things in the future. Good product.
I would recommend this to a friend - Pros mentioned:Overall performance
Awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product! My family and I love this product, we enjoy streaming movies from time to time.
I would recommend this to a friend - Pros mentioned:Ease of use
Firestick review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and easy to use and install. Actually bought 2
I would recommend this to a friend