Customer Ratings & Reviews
- Model:
- B0BP9SNVH9
- SKU:
- 6560338
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the Fire TV Stick 4K Max's overall performance, ease of use, and speed, making it a convenient streaming solution. Many appreciate the simple setup, ample storage, and smooth streaming capabilities. The device's attractive price point and fast Wi-Fi 6E support are also well-received. However, some users have reported experiencing occasional lag and find the user interface less intuitive, while others have noted compatibility issues with certain apps.
This summary was generated by AI based on customer reviews.
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device has not improved the reception in my home.
No, I would not recommend this to a friendFirestick
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does what it says it does! Functions properly. Good buy.
I would recommend this to a friendAmazon Fire Stick 4K
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good purchase a fair price. Still learning how to use the device to its full potential.
I would recommend this to a friendDo not want captions
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good but I cannot get rid of the subtitles/closed captions , no matter what I try.
I would recommend this to a friendDecent for light streaming
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of this stick. Not much better than previous generations, and the new OS updates could disable all future side-loaded apps.
No, I would not recommend this to a friendOk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is worth it for the 30($) I paid. Isn’t as fast other devices I have at home but works good
I would recommend this to a friendMy new firestck 4k max
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product works very well.i bought it to replace an older one Much faster and much more memory. Somewhat harder to setup.
I would recommend this to a friendTemp solution
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It starts go shut off by itself after awhile, get what u pay for ...just get a smart tv
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello Denise! Thank you for your review of your experience with your Fire Stick. I am sorry to hear that yours is beginning to shut off on its own. This is definitely not the typical experience that our customers have with our products. It sounds as though your device may be experiencing a bug of some sort. You can troubleshoot this by navigating to Settings>Device and Software>About>Check for Updates. If there are any updates pending, it will download and restart your device. If this does not resolve your issue or you do not have any pending updates, I would recommend reaching out to Amazon Customer Support directly at 888.280.4331 to troubleshoot further. We would love the opportunity to resolve your issue and improve your experience with your Fire Stick. Thank you so much for your time and I hope you have a great day!
Fire Stick Did Not Work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even after empting all my apps' caches and data, my fire tv kept continuously telling me I had no storage left on my tv, so I would need to uninstall three of my apps to provide storage. i had only four apps (Youtubetv, Netflix, Amazon Prime and HBO Max) installed. I was told by Geek Squad this fire stick would provide me the storage necessary to solve this problem. It did not solve the problem.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi PatrickV,
Thank you for taking the time to share your feedback about the Fire TV Stick 4K Max. We sincerely apologize that the device didn't solve your storage problem as you expected based on the Geek Squad's recommendation.
We want to clarify an important point: the Fire TV Stick 4K Max's 16 GB of storage is internal to the Fire Stick itself, not your TV. The storage issue you're experiencing with your TV telling you there's no storage left is actually related to your TV's internal storage, not the Fire Stick's capacity. The Fire Stick operates independently and stores its own apps and data on its 16 GB memory.
Here's what may be happening: If you're still seeing storage warnings after installing the Fire Stick, it's possible that:
Your TV's native apps are still consuming storage on the TV itself
You may need to use the Fire Stick's interface exclusively (rather than your TV's smart features) to access your streaming services
The apps should be installed on the Fire Stick, not on your TV
To resolve this: Install YouTube TV, Netflix, Amazon Prime, and HBO Max directly on your Fire TV Stick 4K Max through the Fire TV interface. This way, they'll use the Fire Stick's 16 GB storage instead of your TV's limited storage. You may also want to uninstall or disable the apps on your TV itself if they're taking up space there.
If you've already done this and are still experiencing issues, or if the Fire Stick isn't meeting your needs, you're welcome to return it to Best Buy within their return window. We'd also be happy to help troubleshoot further if you'd like to give it another try with the setup approach above.
We appreciate your feedback and hope we can help get your streaming experience working smoothly.
Love it
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s amazing, although it freezes sometimes and has to be restarted
I would recommend this to a friendFire stick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is helpful but not always easy to use. It has different controls than my other TV controllers.
I would recommend this to a friendGreat product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good and reasonable cost! Defiantly worth buying and trying better than Roku
I would recommend this to a friendFire stick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great, but it doesn’t even have a sleep timer. Even paired with my Alexa it won’t turn off the Tv. I wish I had known that I would have ordered an older version. I can’t tell any difference between this one and the one I paid half as much for.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi NatashaH,
You can fix this by creating a routine in your Alexa App with the device! Go to settings and routines and input what times you are wanting the TV to turn off!
For any further questions, you can call Amazon customer service, available 24/7 for assistance on the device. You can reach them at 1-888-280-4331.
Hope that helps!
It's okay
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All my tvs in my house we use firesticks or fire tv. My only gripe is the firesticks at least once a week i have to restart because it freezes up. When it works it's great only does 60hz as well not 120 i also looked at the cube and it as well only does 60 so mine as well buy this one as it's less expensive
I would recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi controller, thank you for providing feedback on the Fire TV Stick 4K Max. I am sorry to see you are having freezing issues with the device. Here are some troubleshooting steps: Unplug the Fire TV Stick power cord or adapter. Wait three seconds. Plug it back in again. To stop it from freezing, clear your cache in "Settings" → "Applications" → "Manage Installed Applications" → select an app. Press the rewind button to clear. Update your Fire TV Stick in "Settings" → "My Fire TV" → "About" → "Check for System Update". If this information does not help, you can reach Amazon Customer service 24/7 for assistance. You can reach them at 1-888-280-4331. I hope this information helps, thank you!
- Pros mentioned:Ease of use
Fire stick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad for the value of total cost . Easy to set up
I would recommend this to a friend - Cons mentioned:Lag
So-so
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I somewhat enjoyed this product but only to a certain extent. The lag on this fire stick and its compatibility with Hulu it what I was not happy about. So much that I actually returned the product and went with an Apple TV instead.
No, I would not recommend this to a friend Fire Stick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fire Stick seems to work well and connects to the Wifi with no issues.
I would recommend this to a friendGood for the price but better options are availabl
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good overall but I definitely prefer the Apple TV which is more responsive.
I would recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi Aragon,
We are happy you are enjoying the Fire TV Stick 4K Max. If there is something specific your device is not responding to, please call us! You can call Amazon customer service, available 24/7 for assistance on the device. You can reach us at 1-888-280-4331!
Hope that helps!
still not set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought I was just going to have to plug this into my TV sign it into my WIFI and be good to go but I am being promted for so much information its ridicoulus! I have it still sitting in the box 2 months later, I dont have the time nor the desire to deal with this... but also no time to get to a best buy to return it... I am sure its great once it is set up but this is going to probably given to someone as a gift or donated and buy soemthing else
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Thank you for your feedback on the Fire TV Stick 4K streaming device. I am sorry to hear about the issues you are having with setup. That sounds frustrating. The process does take 5-10 minutes to complete depending on the amount of apps you want to install initially and whether you have an Amazon account already. It's worth noting that once this initial setup is complete, turning on and using the Fire TV Stick in the future is much quicker. I hope you give it one more try, the effort will be worth it. Thanks again for the feedback, I hope you have a great day!
Good product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect! Would have given 5 stars if it didn't turn off at times by itself.
I would recommend this to a friend
