The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 120 Showing 2,381-2,400 of 3,719 reviews
Rated 5 out of 5 stars
Amazing
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great item have no complaints at all will replace my cable box
Brand response from Amazon Devices Customer Support
Posted .
Hello SAMM! Thank you for your feedback on the Fire TV Stick 4K Plus. I'm sorry to hear that you're experiencing overheating issues and intermittent performance problems with your device.
The overheating and need to reload the device are concerns we take seriously. Here are comprehensive troubleshooting steps to help resolve these issues:
Addressing Overheating:
Ensure the Fire TV Stick has adequate ventilation and isn't enclosed in a tight space behind your TV Use the HDMI extender cable that came with your device to position it away from heat sources and allow better airflow Avoid stacking other devices on top of or directly next to the Fire TV Stick Keep the device away from direct sunlight or other heat-generating electronics Resolving Performance and Reload Issues:
Check that your device has a strong, stable internet connection - weak Wi-Fi can cause streaming interruptions Restart your Fire TV Stick by unplugging it from power, waiting 30 seconds, then plugging it back in Ensure your Fire TV Stick is running the latest software by going to Settings > My Fire TV > About > Check for Updates Clear cache from problematic apps by going to Settings > Applications > Manage Installed Applications, selecting the app, and choosing Clear Cache If issues persist, consider a factory reset: Settings > My Fire TV > Reset to Factory Defaults (note this will erase all downloaded content and settings) Power Supply Considerations: Make sure you're using the original Amazon power adapter that came with your Fire TV Stick 4K Plus, as third-party adapters may not provide adequate power, leading to performance issues and overheating.
If these steps don't resolve the overheating and performance issues, Amazon Customer Service is available 24/7 for assistance. You can reach them at 1-888-280-4331. They can help determine if a replacement may be needed.
Thank you for bringing this to our attention, and I hope these solutions help improve your streaming experience!
Rated 5 out of 5 stars
It’s neat
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It’s simple to
Install and watch any show like smart tv.