Customer Ratings & Reviews
- Model:
- B0CJM1GNFQ
- SKU:
- 11120474
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Viewing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The firestick was interfering with regular TV and You Tube viewing, etc. Our TV is about 8 yrs old. Perhaps that was the issue.
I would recommend this to a friendUnable to update apps.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit worked when first installed. When an app was updated by the service, there seemed to be no easy way to load it into the Fire TV Stick. Now it does not work at all.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi JamesF, thank you for providing feedback about Amazon Fire TV Stick 4K Max. I am sorry to see that the device has stopped working properly. Based on the issue stemming from an app update, I would recommend trying the following steps, in order, until the issue is resolved:
1.
Unplug the Fire Stick from the power source for a few seconds, then plug it back in.
You can also restart from the Fire TV settings: Go to Settings > My Fire TV > About > Restart.
2.
Go to Settings > My Fire TV > About > Check for Updates.
If an update is available, install it.
3.
Go to Settings > Applications > Manage Installed Applications.
Select the problematic app, and then choose "Clear Cache" and "Clear Data".
4.
Go to Settings > Applications > Manage Installed Applications.
Select the app, then choose "Uninstall".
Find the app in the Amazon Appstore and reinstall it.
If you have tried all steps and are still having issues please contact Amazon Devices Customer Support directly at 1-888-280-4331. Thank you again, have a great day!
Amazon - Fire TV Stick
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazon - Fire TV Stick 4K streaming device, includes support for Wi-Fi 6, Dolby Vision/Atmos, free & live TV - Black
I would recommend this to a friendWorks as intended
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected. Just like all Electronics starts messing up when it needs an update. Or after it's had an update LOL
I would recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi BCcable,
We hope you are enjoying the Fire TV Stick 4K! If you have further questions, or need assistance, please call us! Amazon customer service can be reached at 1-888-280-4331! Hope that helps!
Solid entertainment anchor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Basic Firestick and does the job if you're familiar with this hardware.
No, I would not recommend this to a friendFlimsy cheap build
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The platform is great. The remote is so cheap and feels like it might crumble like a Pringle.
No, I would not recommend this to a friendOk, but could be better
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works but is sometimes slow and hard to get a wifi signal. Lots of buffering. Could be better
No, I would not recommend this to a friendDispleased
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overheated and difficult to use. Not user friendly in my opinion.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi JerryR,
Thank you for sharing your experience with the Fire TV Stick 4K. We're concerned about the overheating issues you've encountered and apologize for any frustration with the user interface.
For the overheating: This isn't normal behavior for the Fire TV Stick 4K. A few quick solutions that might help:
Use the included HDMI extender to improve airflow
Ensure the device isn't enclosed in a tight space
Connect to a wall outlet rather than the TV's USB port
Regarding ease of use, we'd love to help make your experience better. Our customer support team can walk you through navigation tips and shortcuts that many users find helpful. You can reach us 24 hours a day at 1-888-280-4331
Winner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate them my dog loves em !! Bought 7 in the last 3 months make it not atrracrive to labs!!
No, I would not recommend this to a friendFire TV Stick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It lasted 3 1/2 months. Fortunately, Best Buy replaced it.
No, I would not recommend this to a friendFaulty Fire Stick
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Faulty Fire Stick. Not sure if I was sold something returned to the store. It was the last one on the shelf. Unplugged it and put it in a drawer after putting my old one back on TV. Forgot past the return time frame allowed so be sure to take yours back right away if it seems to have issues. Oddly, never had an issue with ones I ordered online from Amazon.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello TeresaM,
I am sorry to hear your Fire TV Stick 4K was faulty. If you are still having issues with the Fire Stick you can reach out to Amazon Customer Support 24/7 at 1-888-280-4331. Hope that helps, have a nice day!
Fire stick stuck on black screen
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this product for a total of 14 days and after about 10 days it has begun to malfunction. I would turn on the tv and navigate to the fire stick hdmi input and the screen would just remain black. I've switched to different hdmi ports, tried to reset the fire stick, unplugged and replugged and nothing works. This product is poorly made and I will never purchase one again. Furthermore, I would not recommend this product to anyone.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi JonT, thank you for providing feedback about the Amazon Fire TV Stick 4K. I am sorry to see the experience you have had thus far. Some common solutions to try (understanding you have may already tried some or all of these):
Restart your Fire TV device.
Disconnect the Fire TV device from the HDMI port then plug it back in.
Use the power cord or adapter included with your device to plug the Fire TV device. This ensures Fire TV has access to enough power.
Let the device sit for 25 min (turned on) or until the screen changes.
If possible, try with and without an HDMI adapter or extender.
Make sure that you're using a high-speed HDMI cable.
Try using a different HDMI port.
If possible try using a different TV.
If none of these have resolved the issue you are having, a factory reset may be necessary.
To factory reset your Fire TV device with your remote:
If needed, safely eject expandable storage.
Press and hold the Back button and the right side of the navigation circle together for 10 seconds.
On the TV screen, choose to continue or cancel the factory reset. If you don't choose, the device resets automatically after several more seconds. If these steps do not help and you are still experiencing issues, you can always reach out to Amazon Customer Support 24/7 at 1-888-280-4331. Thank you again for your feedback and I hope you have a wonderful day!
Meh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Marginally better than the early edition Fire Stick 4k that it replaced. Remote would not control TV volume however, the TV remote easily controls the Fire Stick.
I would recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello, Arby. Thank you for taking the time to leave a review, and I am sorry to hear about the issues you are having with the Fire TV Stick 4K remote. I have some recommendations to try and solve your issue. First, I would check the TV settings within the Fire TV Stick 4K. You can do this by going to Settings, Equipment Control, and selecting Manage Equipment. Select "Change TV" and choose the TV manufacturer to ensure the correct IR codes are being sent. If that does not work, I recommend repairing the remote. Go to Settings, Controllers and Bluetooth Devices, and select Amazon Fire TV Remotes. Select the remote and follow the on-screen prompts. If these steps do not help, and you are still having functionality issues, you can call Amazon customer service, available 24/7 for assistance with the device. You can reach them at 1-888-280-4331. I hope this information is helpful. Thank you!
Remote/ streaming device
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this item for our family to watch movies together Great purchase.
I would recommend this to a friendDon't recomend it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazon as lock this firesticks now i guss i will be using the WallMart On TV. I use to love the firestick
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello walts1. Thank you for your review. For enhanced security, only apps from the Amazon Appstore are available for download. Registered developers are still able to sideload. I hope that helps and have a great day!
Fire stick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of glitching!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
No, I would not recommend this to a friendMaybe a simple one works great too
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its So So..!!! Not impressed but its ok. Not bad but not great either
No, I would not recommend this to a friendFirestick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good if you know how to work it .I love that it has so much options
I would recommend this to a friendIt’s okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are not savvy with electronics, it can seem a little complicated. I believe Roku is much simpler.
I would recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello Greatcomputer,
I am sorry to hear the set up on the Fire TV Stick 4K was a little complicated. Here is a quick start guide if you may need it:
-Put the batteries into the remote.
-Connect the power cable to the power adapter and the Stick.
-Plug in the Stick to the TV's HDMI port.
-Plug in the power adapter to the wall.
-Turn on your TV and switch to the correct HDMI input.
If these steps do not help and you are still experiencing issues, you can reach out to Amazon Customer Support 24/7 at 1-888-280-4331.
Hope this helps, have a nice day.
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty decent for this version of the item hope it continues to grow
I would recommend this to a friend
