Customer Ratings & Reviews

I am having fun with it. Lots of nice features. I am happy with my purchase.

It was a very good experience shopping at Best Buy. Customer service was wonderful.

Good for the price Really worth it for a first iPad

iPad is great BUT Best Buy charged me twice for the SINGULAR item i bought and got an attitude with me and said there’s really nothing they can do. When the girl went to refund me for the extra charge that came out of my account ( same exact price as the iPad ) she tried to keep the iPad i bought and i had to fight her on that saying she wasn’t keeping the iPad and i just need my money back for the second charge. do NOT buy off of Best Buys website!!

Why is the battery dying so fast, it like when I young it dies

iPad works fine. I like that it has more memory added.

I purchased this iPad as an open box item for my daughter for Christmas. She couldn’t log into the iPad because it was asking for a password. I took it back to the Best Buy on waterford lakes in Orlando where I purchased it from, expecting for it to be unlocked or replaced but the manager was not helpful. He simply refunded me my money as asked me to go order another one myself. Very poor customer service. Laura

I really like the look and the feel of the new 11th ipad.

These are definitely different, which is fine, but I feel they're too small. I used every little ear cushion. I could've almost lived with that but the battery would barely stay charged. I would charge it. Use it at night. It would be dying before the morning I called and called and every time Best Buy said too bad it's past 15 days. I said I've only used it a couple times I was in the hospital. They didn't care 15 days sir so I will never buy directly from Best Buy. I'll go from Amazon. They have a better return and better customer service seriously I'll never go to Best Buy again for that terrible customer service and making me keep a broken product. All I wanted was to trade in! DONT ORDER FROM BEST BUY, BOYCOTT! BESTBUY

I guess I am at an age where anything new is difficult, but since this was a replacement I thought I could just sit down and it would work! I was very mistaken! I am still unable to actually work this product! I will have to have someone come in and walk me through the operation of this ipad!

Same as my last ipad. Not happy with the battery longeivity.

The screen has a slight nick in it. I did not notice it until I had transferred all my data.

The first I pad I received wouldn't charge. I returned it to the store and it was very difficult to connect to WI FI and get it to hold a charge..

MERCHANDISE WAS DELIVERED WITH AND EMPTY IPAD BOX. MY DAUGHTER OPENED UP HER CHRISTMAS GIFT TO AN EMPTY BOX. I WILL NEVER, I MEAN NEVER DO ANOTHER ONLINE ORDER. I HAVE BEEN WAITING ON BEST BUY TO SEND OUT AND REPLACEMENT IPAD SINCE CHRISTMAS. GIVING ME THE RUNNING AROUND. I HAVE RECEIPT, EMAILS AND EVERYTHING. NEVER AGAIN!!!!!!!!!

There was no one available to talk to re: operating the device.

Not as kid friendly as I would hope for. The thumb unlock is difficult for a kindergartener.

My package never arrived I was put in for a replacement after speaking with customer representative next day they cancelled my replacement didn’t awaits of this to me and said there was nothing they could do I spent $295 and couldn’t felt half off or anything very poor service

This one is much harder to use than my previous I-Pad. Not sure I like it.

Purchase online, and the online AI help was wrong. Returned the tablet the next day.

My Card was compromised from this theiving A hole! 2 purchases from Best Buy. After replying to Best Buys shipping information after i explained what happened , nothing came back? Best buy could care less that my card information was stolen. All they care about is the money.