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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2208 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers commend the AirPort Time Capsule's ease of use, reliable Wi-Fi performance, and convenient backup capabilities. Many appreciate its strong signal and extended range, resulting in a consistently positive user experience. The setup process is also frequently praised for its simplicity. While some find the price to be a drawback, the overall feedback highlights the product's strengths in performance and usability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 2,208 reviews
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Problem Solver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mother & I recently moved into a town home 6 months ago and I have the Asus AC68U I received from T Mobile for free but retails for $200 and very feature rich. Everything worked, even had a hard drive connected for Time Machine back ups. However, my mother is a notary and prints a lot and my printing use has gone up lately as well but our THREE HP printers would always fall off the network and disappear but still showed it was connected. For months & months I tried different things from simple reboots to manual IP addresses to each printer but to no avail. Enter Apple Time Capsule 2TB. A VERY easy set up although I had to use my Macbook Pro to set it up. Not as feature rich but definitely less maintenance. I tweaked a couple settings and so far everything is running smoothly & the BEST part is ALL 3 printers work flawlessly now but only after tweaking the settings. The auto back ups are also worth the extra $100 as a standalone 2TB external drive is around the same price and only adds clutter in the end. Only unfortunate part now is having a spare high end router although I may decide to use it as an extender for the upstairs part of the house. I HIGHLY recommend tweaking the settings for optimal performance.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great Wi-Fi and Great Backup For my two MacBooks.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product, Fast & Powerful. Very easy to use. Wi-Fi fills the whole house. Works great to backup (2TB) for my MacBook Air & my MacBook Pro 2015

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Great back up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great as both automatic backups for your whole system and the wi-fi base is fast!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup

    Rated 5 out of 5 stars

    Easy to use!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and use even a dummy like me can use and understand.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect Mac backup device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plug, Play and forget about it. What could be easier than that?! Recently needed to evacuate due to a nearby brush fire. Grabbed my TimeCapsule and other inportant items and I'm out the door.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not yet ready for prime time!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the latest generation Apple Airport Time Casule to replace an aging Linksys Wireless-G 2.4 GHz router on August 2. Optimum Online cable also replaced our cable modem at this time. Our decision to purchase the Apple Time Capsule was mostly made to support the many Apple wireless products in our household and based on the highly positive online comparative reviews. Set-up was a breeze thanks to the Aiport Utilty program, however, we were quickly frustrated by the lack of stability in the wireless connection and the limited wireless range. We spent many hours on the phone with Apple Care attempting to resolve these issues. The Apple Care tech confirmed that the set-up was correct but could not explain why the range and connectivity was so poor. In the end, the Apple Care tech recommended that we exchange the router for another Time Capsule, which we did. The range seemed to improve, but connectivity continued to be an issue. The system kept dropping the connection at various locations throughout our two story home, and required that we re-enter the password to reconnect. Our home is approx. 3000 sq ft, but the old Linksys G router was never an issue with connectivity or range. It was slow, but always very stable and reliable. After numerous attempts to find solutions to the Aiport router issues, we finally gave up and returned the Apple Time Capsule to Best Buy, (Best Buy was very easy to work with, no issues about the two returned Apple routers). Yesterday we purchased a new Linksys EA650 dual band AC1750 wireless router, also from Best Buy. Set up was very straight forward, and the range and connectivity are superb! The Linksys router is located at one end of the house on the first floor and we can reliably get a stable wireless connection on the opposite end of the home, on the seond floor. Although we continue to be big fans of Apple products and Apple Care service, we are extremely disappointed with the Airport Time Capsule.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy to set up; reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a backup hard drive. It was so easy to set up. It's small & looks nice on the desk. Very reliable

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Worry Free Back up with Ease

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Seamless operation with all apple products. Easy to manage. Worry Free back up

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Fast and easy to setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fast router I have gotten up to 867 Mb per second transfer rates. It does seem to be able to beam form too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy it already :O)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kicking my self for not buying this sooner, life is much easier now that I have this. I spent more time taking it out of the box than I did setting this up. Has a great range and works great. Less than 5mins to set up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good solution for Apple ecosystem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For those in the Apple ecosystem, this is a good solution to provide wireless (and wired) access to your network while also providing constant backups of your valuable Mac data.

    I would recommend this to a friend
  • Pros mentioned:
    Backup, Ease of use, Speed

    Rated 5 out of 5 stars

    Great WiFi Router for use with Apple Products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally broke down and bought this router and I'm glad I did, and should have done it a long time ago. The range is great, probably twice as strong as the Netgear router I replaced. Using this AirPort router speed up my whole network. All of my Mac's and IOS products are working noticeably faster. The Apple AirPort Utility OSX program / iPad and iPhone app makes this router easy to setup and manage. Your network can be easily and seamlessly extended by adding an additional Apple router to get even further range. This router is made to work with Apple computers, iPads, iPhones, etc. I was having to reboot my Netgear router weekly, but not so with this AirPort Time Capsule. Works perfectly. I'm also using WiFi to backup two Macbook Pros to this Time Capsule using Time Machine. I don't even have to think about the backups; it's automatic / fast and easy to setup. It took me a while to figure out how to get this router to work with my DSL provider; it was not plug and play for me. But once I figured it out, I couldn't be happier with this router. I would buy it again without hesitation.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup, Speed

    Rated 5 out of 5 stars

    Excellent Product with great features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Apple Airport Time Capsule (2Tb) for 2months now. It was extremely easy to setup. I used my iPhone to set up this in my home as replacement of my existing router and believe me - going by standard settings - it took my 45 seconds to finish the setup with a password. Initial 2-3 days, the router was slow and I was not getting good speed. It could be because of network issue at TimeWarner end too. However 4th day onwards I started getting good speeds. I can now access files stored on my capsule using my iPhone and Airplay them on my TV set using Apple TV. 2Tb storage is good and fast. One small feature I would have loved to have is to directly play movies stored in Time Capsule on my TV set. However, that being said, I love the current product and would recommend to everyone! Only feature I wou

    I would recommend this to a friend
  • Pros mentioned:
    Backup, Speed, Wi-fi

    Rated 4 out of 5 stars

    Best backup for Mac's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Good: Installation with my iMac was seamless and fast. This new generation Time Capsule allows me to stream without buffering. Time Capsule backups happen in the background without any assist. Wifi signal reception is 100%. The Bad: The 2TB Time Capsule replaces a 6 year old 1TB Time Capsule which was fried! While installing El Capitan O.S., a time capsule restart was required to reestablish its presence. Apple instructions said "unplug the power to the time capsule and plug back in". What they did not say is unplug at the wall only! .....NOT AT THE BACK OFTHE TIME CAPSULE. Unplugging at the back of the time capsule (Setup Guide p. 18) produced an arc of power surge with a visible spark. This killed the time capsule. A simple ON/OFF switch could have prevented this along with a caution not to unplug the cord at the time capsule. Also, the time capsule can not be opened for inspection or repair without destroying the case. Don't do what I diid and you will love your time capsule for years to come. P.S...the instruction which came with the time capsule, Setup Guide, is about 3.5" square printed in a font so small it can barely be read with magnifying reading glasses discouraging the use of the instructions by all but the most diligent users.

    I would recommend this to a friend
  • Pros mentioned:
    Backup, Setup, Wi-fi

    Rated 5 out of 5 stars

    Perfect router and storage solution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm glad I bought the Apple Airport Time Capsule. It was so easy to setup right out of the box. The wifi signal it gives is very strong and extends throughout my whole house. It seemlessly backs up my computer as advertised and it does it with out me ever knowing. I would recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Backup, Ease of use, Setup

    Rated 5 out of 5 stars

    Easiest set up, never lets me down

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I bought my AirPort Time Capsule, I didn't have a computer yet, so I set up the entire thing using my iPhone, and it was so simple and easy. Where I live, my apartment complex comes with internet, but for some reason when I connected the Time Capsule, I couldn't get it to work right. I called the internet company and they needed the MAC number, which is normally on the bottom of wireless routers, and is not on the bottom of the AirPort Time Capsule. I thought it was going to be a huge pain, but I called Apple support and they not only got me the MAC number immediately but got me all connected over the phone within a few minutes. Getting Apple products is worth it just with their customer support alone. Since having it, I have never once had any issues with it or connectivity issues. I have since gotten an iMac and its seamless backup is great and you never even notice it's happening. If you have all Apple products, you should get this. It's a life saver.

    I would recommend this to a friend
  • Pros mentioned:
    Backup, Ease of use, Wi-fi

    Rated 5 out of 5 stars

    best router And hard drive storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this router set up automatically with ease and allows plenty of room to store all my photo's, movies and allows back up of my computer monthly as I have it set. also better dispersement of signal for all my smart TV's to play movies from my desktop

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup, Speed

    Rated 5 out of 5 stars

    Works great setup took less time them plugging in

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm an Apple fan so that helps. This was probably the easiest router setup I've ever done. The built in hard drive is much faster then the external hard drive I used on my old router. Internet speed seems faster then my Extreme gen 4/5

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Wi-fi

    Rated 5 out of 5 stars

    Pretty Impressive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a bit hesitant with purchasing a TimeCapsule based off of the reviews from the previous model. I must say I'm pretty impressed with the performance of these newer one. I don't even have any wireless-ac devices yet just all wireless-n and my range and wi-fi speed both show significant improvement. This was an upgrade from a dual band WNDR3400v2 Netgear router. With the Netgear I had to have two separate range extenders just to get complete coverage of my house. With the Apple AirPort TimeCapsule.... I no longer use either one of those range extenders. The AirPort stands alone and is located in the exact same spot as I had the Netgear router. The only negative I can even find about this router is that the USB port is only 2.0 which is more than enough for a printer that only connects via USB. Ideally having an external hard drive connected especially for movies 3.0 would be better off. I had seen the newer Netgear routers have the 3.0 USB connection I don't understand why Apple didn't consider it. Overall I wouldn't let the slower USB speed keep you from purchasing this. By far the best router I've ever bought!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Greater Signal Range

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Apple Time Capsule may come with 2TB and be compatible with Apple and Windows for "Time Machine" backups and be tiny and energy efficient, but the best thing about this powerhouse machine is the signal range! I now get full bars in every room of the house! Also, the buffer I would have for netflix has completely vanished! This machine has caused pages and movies to load so much faster than my previous router and the signal strength is amazing!

    I would recommend this to a friend
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