The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Rated 5 out of 5 stars
Great deal!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great device and got nice deal on this. There are some scratches and damages, but doesn't alter the functionally.
There is also no warranty left.
I would recommend this to a friend
Rated 1 out of 5 stars
I purchased the Apple - Geek Squad Certified Refu
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased the Apple - Geek Squad Certified Refurbished 12.9-Inch iPad Pro with Wi-Fi + Cellular - 1TB (Unlocked) - Space Gray from Best Buy just three weeks ago — not even a full month — and from the very beginning, the speaker has been defective. The sound is distorted and cuts in and out, making it impossible to watch videos or attend Zoom calls properly.
I tried everything: checking all settings, updating the OS, restarting, even resetting the iPad — nothing worked.
When I contacted Best Buy support, they told me the return period was already over, even though I’m clearly still within the 30-day return window. This is extremely frustrating, especially considering I paid over $1000 for this device.
Now I'm stuck with a malfunctioning iPad and was simply told to contact Apple myself. This kind of service is completely unacceptable for such a high-value product. I trusted Best Buy’s Geek Squad Certified Refurbished label to mean “quality” — clearly, I was wrong.
Definitely rethinking any future purchases from Best Buy.
