Customers highly value the excellent condition, speed, and impressive battery life of the Geek Squad Certified Refurbished MacBook Air 15" Laptop. Many reviewers noted the laptop's smooth performance and beautiful display. Positive feedback also highlighted the device's build quality and long-lasting battery. However, some customers reported receiving the incorrect screen size.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-70 of 70 reviews
Rated 1 out of 5 stars
Horrible customer satisfaction
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I ordered this item and like the other reviews i received the 13’ in air after being delayed for almost a week have been contacting customer support and also surrounding stores an the best advice given was to call the nearest store which is 2 hours away from me to make sure the correct item i paid for was in stock if so they couldn't hold on reserve anything for me and didn't know the quantity but I can hope that its still available to come in an exchange for the correct item I paid for. Its ridiculous how I'm responsible for tracking down item and being told to hope its still available after traveling 2 hours away and that's the best resolution they have to offer
This reviewer received promo considerations or sweepstakes entry for writing a review.
This has happened to another person according to the reviews and should be resolved quickly, I will never be purchasing anything from best buy ever again, DO NOT BUY THIS REFURBISHED COMPUTER ITS A SCAM!!!
Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
They sent me a 13 inch midnight instead. I tried to exchange and they won't honor it, only return. They won't let me repurchase at the price I bought it at even though it's only been 2-3 days since I bought it. Even drove 40 miles to the store that shipped it to get it fixed. Horrible.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I returned to the local store BECAUSE the one I ordered on line was NOT what was sent. I was terribly disappointed. The good news is it was immediately credited to my account and I purchased in-store.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have waited for a week to get my parcel in which they gave me a 13 inch instead of 15 inch. I am extremely upset and angry as I have a flight in 2 days and I want to bring my macbook with me. It clearly says 15 inch on my order but the macbook is 13 inch. How can anyone mess up an order like this? I literally paid extra to get a 15 inch and they gave me a 13 inch.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I ordered this product but was sent a 13 inch MacBook instead of the 15 inch. I have been told that since it is a refurbished product my only option is to print a return label (I don’t have a printer so I will need to pay for printing somewhere) and bring it to a UPS store for a refund, and then order a new computer. This is a huge inconvenience and I am still without a computer. I will not be ordering products from Best Buy in the future.