Customer Ratings & Reviews

When I received my computer, it looked brand new, with no scratches or damage indicating that it was refurbished. It works well, and I was able to get in touch with tech support for assistance with setting up my Microsoft Office and Grammarly apps. I had an excellent overall experience, and I believe it was an awesome purchase. This was my first time buying a refurbished computer, and I would definitely do it again.

Fine,as described, I bought a refurbished unit and it works just as expected. I felt it was a very good deal and I’m very happy with it.

This computer is amazing. Very fast with lots of memory. It’s my first apple product. I am not disappointed. The agent took time to explain the use of the product and was very patient.

Wonderful resolution, super fast processing speeds, love this computer so much.

First laptop I received was still locked out from the previous owner. Needed to go to the nearest store to return it. It could not be unlocked at the store. Was told they hadn't had that problem before. Another laptop was ordered and received a week later in good condition.

The laptop arrived in excellent condition works great looks like new

Excellent product, everything works perfectly, happy with my purchase because was a great deal!!!

If I could give 0 stars on here I would. I order this laptop 3 weeks ago. I typed in my address myself, my current address. It was sent to a 3 year old address. They had 48 hours to correct the address before mailing it. And never corrected. With many of my phone calls to correct it. Then as soon as it was mailed I was told there was nothing they could do until it was delivered. Then once it was delivered I was told I had to wait at least 72 hours for them to make a decision and look into what happened. It took longer than 72 hours. All I kept asking for was the laptop. They asked if I would like a refund I said no. I want the laptop. Or equivalent to the one I ordered. They refunded me and told me I had to reorder the laptop once they got it back. I said this is crap. I made over 15 calls trying to fix this and they did nothing. I talked to people that didn’t care. I asked them what they would do to make this up to me for all of the hassle and crap. They told me nothing. I got my refund. I need to reorder the laptop. It was horrible and disgusting. I have never been treated so crappy from Best Buy before. I’ve always loved working with them. And they couldn’t understand why I was so upset. I would talk to some that said they would call me back and never did. One that said they will send me something to make up for all of this and she never called me back. It was horrible. I thought customer service was to help their customers. Unfortunately I don’t the quality of the laptop just that there is no integrity, honesty or respect with customer service. They are only there to collect a check and nothing else.

We really like the computer. The only problem was they did not send the cord that was supposed to go with it

Very nice computer lots of extra!I love the bar at top of keyboard very light.

We got it for personal use, works great, like its new even if its refurbished. No dents and very clean. The charger box stop charging after 2 days and it was easily exchanged in a physical store.

Great customer service support and tracking of purchase. Also initially had a return which was also handled well. The Mac, feels brand new.

Excellent computer for my stepdaughter. I recommend you do research, be smart, and find great deals when you can.

I was skeptical to purchase this Mac, but glad I did. This is real nice purchase for for my daughter and college.

The computer was unusable as it was still on Remote Management for Verizon. The Geek Squad did not check it to make sure that it had been released by Verizon. After powering it up, it took 1 minute to find this problem. As this is not something that the Geek Squad can fix, I had to return the computer. (it has to be sent back to Verizon to release it from their remote management) A huge hassle - two trips to the store - time wasted documenting the new purchase and then removing that and now I have to start over with a new purchase. I won't be looking at refurbished models any more.

So far so good. Laptop intermittently closes everything i have open...

Arrived earlier than expected and exactly what we wanted.

Got so hot I could’ve scrambled eggs.. returned it and purchased’m3 pro 18 gb memory now i couldn’t be happier

I purchased an Apple laptop for the first time, had plenty of deals and loved the pricing compared to some places, highly recommend Best Buy’s order customer service. Very helpful and speedy delivery considering I needed my tech quickly for school start up! #awesome

I initially got the wrong laptop when I went to pick it up, but Bestbuy helped me get the right laptop.