Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $119.99
The previous price was $399.00

Customer reviews

Rating 3.9 out of 5 stars with 76 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 3.9 out of 5 stars

  • Durability

    Rating 4.4 out of 5 stars

  • Comfort

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend

Rating 4.4 out of 5 stars with 23 reviews

Customers are saying

Customers often highlight the excellent condition of the refurbished watch, noting that it appears new and without any noticeable signs of wear. However, several customers express concerns about the battery life, indicating that it does not last as long as expected and may need to be charged multiple times a day.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 76 reviews
  • Cons mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Refurbished Apple Watch Series 5

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came late. However, the watch worked wonderfully. Upgraded watch and then learned you have to upgrade your phone to at least an iPhone 11. Watch came with large and small band as well as charger. No charging box.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Inseparable

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel comfortable with my Apple Watch, it reminds me of things I forget, the only thing is the battery runs out in a day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple Watch

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgraded to the Apple Watch, and I'm seriously impressed! It's a fantastic device for everyday use, whether you're a fitness enthusiast, a busy professional, or just someone who loves to stay connected. Here's what I'm loving The Apple Watch is seamlessly integrated with your iPhone. It's so convenient to check notifications, answer calls, and control music without having to take your phone out of your pocket. * **The Fitness Tracking:** The Apple Watch is a great fitness tracker. It accurately tracks your steps, heart rate, and calories burned. It also has a variety of workout modes and can even track your sleep. * **The Health Features:** The Apple Watch has a variety of health features, including ECG, blood oxygen monitoring, and fall detection. These features can be incredibly helpful for monitoring your health and staying safe. * **The Customization:** You can customize the Apple Watch to fit your style with different watch faces, bands, and apps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My First Apple Watch

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find it hard to align this watch with my iPhone. Instead of aligning it with my phone, I set it up manually and I got it to work. So far, I am happy with this watch. Will upgrade Apple Watch 9 series later. Other than that, I enjoying this watch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelente

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent watch, I really liked it, it works perfectly, it has very good quality.

    I would recommend this to a friend
  • Pros mentioned:
    Recommendation

    Rated 5 out of 5 stars

    I love my Apple Watch

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved my Apple Watch, I gladly recommend you buy it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t do it - not even kind of worth it.

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On the recommendation of a Geek Squad employee, I ordered a refurbished watch instead of paying to replace the battery in the one I currently own. What arrived was a poor condition (barely) watch. The watch was full of scratches and it, the band, and the charger were filthy. Upon return to store, I was told that it’s “hit or miss” on quality and that Apple only looks to see if it works and then it’s sold. No mention of any testing or cleaning on behalf of Geek Squad. I never even turned it on to see if it worked - so disappointing. The fact that the store didn’t even seem surprised at the condition is really the worst part. They should be embarrassed to sell something like this as certified refurbished.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    G

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scratches not looks like new it looks used so hard

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth buying

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It js scratched very bad and its dirty dust it everywhere and its just not worth the money buying

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Apple watch damaged and dirty

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Watch face was scratched all over and was filthy. Looks like someone just took it off after wearing it for months straight.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition, Price
    Cons mentioned:
    Adapter

    Rated 5 out of 5 stars

    Better than I expected

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical since it was pretty cheap even for a refurbished item. But it's in better condition than I was expecting. I'm making this review the same day I got the product. Upon opening the box, I immediately noticed it was missing the 5W adapter, but that was solved quickly by going to a store and asking staff about it. They gave me a power adapter and problem solved. I'm not sure about other problems yet, but so far the only wear and tear I see is there are a few small scratches at the bottom of the screen, and the battery capacity is 89%. Much better than I was expecting! Worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Color
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Refurbished Apple Watch

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery doesn't last as long as anticipated, however with it being refurbished I knew it wouldn't be brand new. Love the color and love it so far, big upgrade from my previous apple watch.

    I would recommend this to a friend
  • Cons mentioned:
    Apple fitness subscription, Battery life

    Rated 3 out of 5 stars

    Meh - Get what you pay for

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The watch works fine and came in a timely manner. Watch screen and body had a few scuffs and scratches on them. Also battery is only working at 80% capacity - expected a new battery to be placed inside while being refurbished. The 4 free months of apple fitness will only load as 3 free months despite the fact I have never used it. When going to complete the sign up it says 1 month free trial and 2 months paid, totaling to 3 months.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great Purchase

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received item in excellent condition. I have been using it for about a month now and it works great. I love the hand washing countdown and the ability to customize everything to my liking. The band that came with the watch is a great size and the screen is also a perfect size for my wrist. All around this was a great purchase.

    I would recommend this to a friend
  • Pros mentioned:
    No scratches

    Rated 5 out of 5 stars

    Outstanding

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad at all it was just like new no scratches no dents it works just fine

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great watch

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy at a great price. Only downsize is battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Condition

    Rated 5 out of 5 stars

    So happy with my choice

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so very happy with my purchase. It is an excellent shape. I love the rose gold and the watchband is a really pale pink color. The refurbished was awesome.

    I would recommend this to a friend
  • Cons mentioned:
    Adapter

    Rated 3 out of 5 stars

    Missing items in package

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The watch looks great. But didn’t come with the wall adapter like the description said. I chatted with customer service and was told to go to the nearest store and will be getting one free of charge. At the store was told that with used watches is a hit or miss for the adapter to come with watch. So I did end up paying $20 dollars for the adapter.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Apple Watch

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The box the watch came in was quite damaged. He watch for the price that’s good

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Battery does not last as long as expected

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shorter battery life than I expected. Shorter than my old watch I was replacing.

    I would recommend this to a friend

What experts are saying

Powered by alaTest

Rating 4.4 out of 5 stars with 23 reviews

The analysis of all aggregated expert reviews shows that the reviewers are positive about comfort, image quality, software and design. Editors are less positive about price and battery and have mixed opinions about portability. Using an algorithm based on product age, reviewers ratings history, popularity, product category expertise and other factors, this product gets an alaTest Expert Rating of 85/100 = Very good quality.
  • CNETRating, 4.2 out of 5Scott Stein on October 29, 2019

    Always-on is great, but battery life needs improvement.Always-on is great, but battery life needs improvement.

    Full Review
  • TechRadarRating, 4 out of 5Gareth Beavis on June 7, 2021

    Apple Watch 5 reviewThe Watch 5 brings one key new feature with the always-on display, but there's little else here to get excited about.

    Full Review
  • The VergeRating, 4.5 out of 5Dieter Bohn on September 18, 2019

    Apple Watch Series 5 review: the best smartwatchThere's basically no competition.

    Full Review
  • EngadgetRating, 4.4 out of 5September 24, 2019

    Apple Watch Series 5 review: The best smartwatch gets (slightly) betterThe Apple Watch is still the best smartwatch. Though the Series 5 feels like a minor update to last year's Series 4, it will fit the bill for the vast majority of people buying Apple Watches for the first time.

    Full Review
  • Tom's GuideRating, 4 out of 5Caitlin McGarry on August 24, 2021

    Apple Watch Series 5 reviewThe Apple Watch Series 5 was once our favorite smartwatch. It introduced an always-on display and compass to the company's flagship wearable.

    Full Review
  • Digital TrendsRating, 4 out of 5Andy Boxall on November 3, 2020

    Apple Watch Series 5 review: A near-perfect smartwatchThe Apple Watch Series 5 is close to perfection. It has a design that's becoming timeless, and a feature list so long, it'll take weeks to explore everything.

    Full Review
  • Ars TechnicaValentina Palladino on September 25, 2019

    Apple Watch Series 5 review: A better, more independent timepieceAn always-on display finally comes to the Apple Watch, but watchOS 6 steals the show.

    Full Review
  • MashableRating, 4.3 out of 5Karissa Bell on October 4, 2019

    Apple Watch Series 5 review: Finally, always onThe best smartwatch just got better.

    Full Review