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Apple - HomePod - White-Front_Standard

Apple - HomePod - White

Model: MQHV2LL/ASKU: 5902411

Customer rating

Rating 4.6 out of 5 stars with 2236 reviews

92%
would recommend to a friend

Expert rating

Rating 3.7 out of 5 stars with 32 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 52 Reviews
  • Rating: 2 out of 5 stars

    Great Sound; Limited Functions

    Posted
    Krahnin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Pros: - Sound quality is great; far superior to my existing Echo. - Product feels high quality, all the way down to the fabric textured power cable. I’d have been upset if this came with the generic Apple plastic white cable that inevitably gets dingy/yellow and begins to fray. - You can use other music services outside of Apple Music (via AirPlay), just not natively. I’d prefer natively, but listing this as a pro because I have seen some misleading posts saying services like Spotify cannot be used at all. That is incorrect. Cons (most regard it severely lacking as a smart speaker): - Cannot set multiple timers. Especially when cooking, I’ll often have multiple timers going on my Echo. - Inability to recognize different people. This one is especially annoying if you want to be able to receive/send calls or texts through the HomePod. The speaker is linked to my phone. Even if I’m not around, anyone with access to the speaker can send or receive messages from me (if the option is enabled), despite the fact they are not me. My options are to either disable the feature entirely, or be aware that anyone (friend or family) who is near the HomePod, would have unfettered access to my messages/calls. - Siri in general is lacking. For instance, if I ask Siri if it is going to rain, all I get is a “yes” or a “no”. If I ask Alexa the same thing, I get a percentage chance of rain and expected amounts. Several other instances, but just one example. - No ability to use other music services (i.e. Spotify, Tidal, etc.) natively with the device. As listed above, it is doable through AirPlay, but this comes at the cost of more in depth voice commands. - Was foolishly hoping the Nest would become HomeKit compatible since Apple made HomeKit authorization digital now (no longer requires physical hardware). That is not the case. Another thing to keep in mind, Apple’s control over smart home items is limited to HomeKit devices. More may come soon with recent changes to HomeKit, but if you have anything from Google (like the Nest) don’t get your hopes up and factor into your purchase decision. Conclusion: Overall, the speaker is great, for a speaker. As an introduction to a smart speaker? Not so much. I would only recommend this (currently) to users who are subscribers to Apple Music, primarily use Apple mobile devices, and who have HomeKit enabled devices. Many of my complaints can be resolved via over the air software updates. However, I’d say don’t buy and wait for that to happen, wait for that to happen and THEN buy. Apple is far less likely to address these complaints if they get solid sales of the device out the door.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Meh... just meh... Who cares what Siri can do?

    Posted
    Matt0223
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought the HomePod knowing it had many limitations including the fact that if you used anything but AppleMusic, you were screwed. No problem because AppleMusic is all I use. After hearing a display unit, I decided that the sound quality was good enough. My biggest issue with any single speaker is the lack of stereo separation. There's nothing worse to me than muffled, crappy sound quality. The HomePod sounds good for most songs. I'm a fan of the 70's and early 80's singer/songwriter stuff and some of it just doesn't sound all that good on this thing. AppleMusic's collection doesn't help in that volume levels are all over the place. Huge inconsistencies require that you turn on sound check which may have something to do with the sound quality. I bought the HomePod after iOS 11.3 was released. This version allows for controlling the HomePod from an iOS device like your iPhone, but figuring out how to get to it was a pain. Once you know, it isn't horrible. Unfortunately, if you have an AppleWatch, the only way to use it to control the HomePod is to first connect to the HomePod from you iPhone. The problem is that the connection isn't stable and doesn't last. Within a song or two, you have to go back through the steps of connecting to the HomePod. Very annoying and frustrating. While the concept of just telling it to play something custom for you is nice, there are times when I want a specific playlist, and I want to pick the playlist from a device. I also want to control the volume from a device rather than having to speak my command. This is especially important if I'm on a call and perhaps the next track is a bit too loud. I can't pause the caller and say "Hey Siri, volume down". And due to the fact that the iPhone won't stay connected to the HomePod, you have to go through all the stupid steps of connecting to it before you can turn the volume down. I have also been experiencing issues with the HomePod just stopping. This mostly happens when I've connected my iPhone and then chosen a playlist. It will play one song and then start to play the next track and go silent. I either pickup the phone and press play (or go through the steps to reconnect it first and then press play) or I yell "Hey Siri Play". And yes, I yell it because I'm so frustrated and annoyed by that point. I personally don't care how limited Siri is. I own an Echo and quite frankly rarely use it as I find it annoying. All I care about is playing my music on a good to great sounding speaker, and being able to control that music with a device, be it my iPhone or AppleWatch. Until things change, HomePod is a bummer and waste of money. Due to the technology inside, I believe the device has the potential to be great, but who wants to wait for Apple, especially since they never share timelines or specifics as to updates. I've decided this thing is going back to the store. Being an early adopter with new Apple tech is just not worth it anymore.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Apple really missed the mark on this one.

    Posted
    gadgeteer
    • My Best Buy® Elite Plus MemberElite Plus Member

    Trying to use one of these in a business environment was such a process. In most business/enterprise/education environments you have to enroll devices -- this is a network security feature that only allows registered devices access to the network. Devices are usually identified by their MAC address (no relation to Apple). It could be super easy to just print this on the box or on the product where the serial number is (btw who's idea was it to print all the text in the same color as the base of the HomePod? -- it's literally like those undercover police cars that say "Police" in a way to where you can barely see it from the right angle). So began the tedious task of trying to hunt down the MAC address. Before I could even begin the setup failed because it wanted me to enable two-factor authentication and sign into my iCloud. There should be a way to choose a mode -- consumer or commercial (enterprise/education) that bypasses these two requirements. Because i setup my Apple ID a long time ago, I had to go thru and reset my security questions and then answer them to proceed. Then I had to turn on my iPhone's hotspot and source a second iPhone to use to actually set up the HomePod. After that process was completed, I had to use a Mac (computer) and connect the Mac to my iPhone's hotspot which after downloading an app called Network Scanner (by Trend Micro) finally revealed the Mac address for the HomePod. This whole last step with the Mac could've been eliminated if Apple would provide a way to see devices connected to the personal hotspot on iPhone, like Android phones do. Nonetheless, after getting the MAC address and registering it with the network, I had to restore the HomePod and go thru the setup process again to actually get it on the WiFi now. The average person isn't that committed or technical to spend an hour trying to do all the things you need to do to get a HomePod working in a secure networking environment and nowadays with a lot of business technologies slowly making their way into home network devices (i.e. mesh networks, cloud networking) it's becoming more of a reality that this (MAC address filtering) is something you may run into. While I understand these extra protocols if you're going to be using your HomePod with home automation devices, it seems like a lot of extra, extra for someone just wanting to stream music from iPhone/iPad/Mac to a speaker wirelessly. And at a steep premium even so. After setting it up, the audio was impressive, immersive and had just the right amount of punch for bass. At times though, it seemed like the audio was really coming out at about a 45 degree angle versus a 180 or 360 that's advertised.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Only for Apple Music Devotees

    Posted
    Tech0
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Sound quality is good for a small speaker, but make no mistake, this is a small speaker... a small mono speaker. It will fill a space with music, but don't expect it to fill a room, unless the room is a closet or you have two to make it stereo. That's just the physics of sound. While you can manually stream any music or music service you like to HomePod via a Mac or iDevice you can only use Siri voice control to control music playback (performer, genre, etc) if yo have Apple Music or iTunes Match. It cannot be used to control HomeSharing, if you use that on your Apple devices. You can control volume though no matter what the source of your music. HomePod only works with AirPlay. There is no way to connect via Bluetooth or a wire. My big disappointment with HomePod, and why I ultimately gave it 2 stars, is that it's microphones to summons Siri are way too sensitive. HomePod can hear me even on floor down. The result, if I "Hey Siri" a question to my iPhone on the table in front of me, HomePod upstairs will answer. There is currently no setting in iCloud to lower Siri's sensitivity or disable completely and let another iDevice act as a remote. That would solve that problem. Bottomline: if you have bought into Apple Music and no chance of switching to a different service HomePod may be a good option, depending on whether you use Hey Siri on your other devices. For everyone else, while maybe not as good sounding, Sonos One with Airplay 2 support offers more versatility in connections and streaming service options.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Unbalanced sound - Not white

    Posted
    MPax
    • My Best Buy® Elite MemberElite Member

    There are a lot of reviews out there so I will focus on the one thing I liked and the three things that made me return the Homepod. The one thing I like about the Homepod is that it can really fill a room. And unlike my Sonos, the music sounds the same almost anywhere in the room. With the Sonos, it's best to stand in from of the speaker. Unfortunately, this is the only pro of the Homepod for me. I purchased the Homepod to see if the sound was as good as people say. The sound quality is good but I hate the balance. WAY TOO MUCH BASS!! It's all bass, a little bit of highs and very little mediums. A lot of people like a lot of bass but this is ridiculous. Lows travel well through walls so it quickly becomes annoying for other people in the house and/or neighbors. As a result you're force to listen at very low volume. My second issue is the lack of access to other music services. I knew it going in but it's more annoying than I expected. You can use Airplay but it is laggy and what's the point of paying $350 for a speaker if you cannot use voice control. The last thing that bothered me is the color. The speaker is not really white. The mesh fabric is but the plastic cylinder under is black which make the Homepod look greyish. Overall a big $350 disappointment.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Great sound, that's it....

    Posted
    UltraAmericano
    • My Best Buy® MemberMember

    First off...IM A DIE HARD APPLE FAN...This speaker has 2 positive things going for it. 1, it has a beautiful design and is quite modern/sleek. 2, it sounds amazing with all types of music playing through it. BUT THAT IS ALL....in the video on apple's site, they advertise how many microphones it has so it can hear your voice, but I had TONS of difficulty trying to do simple things that I never had issues with my Google Home. Things like Play, Stop, and certain titles and commands get easily confused. It can only play music from Apple's Music service, and it can only be linked via bluetooth to ONE device at a time. Also it must be linked through the apple home application, not just through bluetooth. Meaning non-Apple devices and others just wanting to take control cannot do so easily. Finally the biggest flaw is the price. If you want a nice looking and sounding speaker, that has a less intelligent version of Siri than the one in my phone for $350+....by all means get this speaker. If you are an Alexa or Google Home user, you probably would be disappointed thinking that assistance of Siri could be anywhere near as good as Google Assistant or Alexa.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    still not ready- worse than google home

    Posted
    silvergoat
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this because I was tired of dealing with the google home devices (I have 3 minis and 1 full size). The Good: I really do like the appearance, but I wish the power cord were 2-3 feet longer. The sound is very good, but not as good as the price would suggest. The Bad: I thought this would be easier to instruct since it is supposedly better at hearing over noise....I have a 2 month old that I have to basically yell over so that google can hear me.....the Apple HomePod isn't too much better. The Nasty: I signed up for Apple Music, expanded cloud storage, I have an iphone/pad/mac, etc... I can't get this thing to work with my Home App at all. It can't control my hue lights or thermostat. I spent a couple hours with customer support and we ended the conversation with the solution being that I would be called back later in the week after more tech conversations took place. google home sucks- Apple was promising, but I can't get it to work, and certainly not for the price point with this level of quality I have not given in to trying the online vendor's version, even though a fellow tech buddy of mine has it and it has been flawless for him......I will resist, but I will have to wait for the next iteration of Apple HomePod or Google Home. This product was not ready for release.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    0013134938

    Posted
    CyberShock
    • My Best Buy® Elite Plus MemberElite Plus Member

    I love Apple products!!! But, I’ve done a comparison side by side of the Home Pod and the Bose Soundlink Resolve Plus, as well as the Bose Soundlink Mini II. Both of the Bose portable speakers easily outperformed the Apple Home Pod. The Home Pod bass sounded “boomy” while the Bose products sound deep and no boominess. The Bose speakers had more volume and cleaner crisper sound. And they are cheaper than Home Pod. Home Pod is designed to work only with Apple Music. However, Apple Music works with the Bose Speakers just as well, and Siri commands work well with Bose, using your Apple devices linked to the Bose speakers via Bluetooth. Home Pod is overpriced for the quality you get. You are better off to use your Apple device (iPhone, iPad, Apple Watch, Mac Book, etc) paired with the Bose Soundlink Resolve or Bose Soundlink Mini II. And the Bose speakers are wireless and play for 12 to 16 hours before needing recharged. The Home Pod is not portable. It operates via a 110V power cord. I’d wait for a future version of Home Pod that’s wireless and with improved sound quality.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Great Sound, deeply flawed

    Posted
    WSPDoug

    When I received my Homepod, I was very excited to open it and give it a try. Set up was super easy, so that's good. The sound is great and SIRI is general quick to respond to "hey siri" commands. However, as others have noted, you can't use Hey Siri to play your music or audio from other apps. You need your iphone/ipad to play music from services such as Amazon Music or Spotify via AirPlay on your Homepod. Tha'ts a bummer and at least a 1 star reduction in my book. Big Flaw: Sometime the Homepod will get into a state were "Hey Sir" will acknowledge a request to play an album or playlist, but NOT play the music you requested. For instance, I recently asked "Hey Siri" to "play Pink Floyd Dark Side of the Moon" She acknowledged with "ok playing Pink Floyd the Dark Side of the Moon". But then silence. I tried the request multiple times, same result, silence This happens quite often with other artists/albums too. I Googled the issue, and many others are running into the same issue. The only solution appears to be resetting your Homepod. I tried this a few times, and the fix does work. But seriously annoying that I have to do it about every other day. This is not the quality I have come to expect from Apple.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Great sound, terrible functionality

    Posted
    76Patriot
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was excited about this purchase and was satisfied initially when I heard the sound quality. It has a very easy setup and hears your voice quite well. However, Siri seems even more limited as to what she can do on HomePod than she is on my iPhone. Also, if you want to connect anything but an Apple device with the supposed bluetooth 5.0 it has, think again. You can't. Only Apple products can be connected to it through Airplay. I wanted to use it as a home theatre system but couldn't. it will connect to my Apple TV but it won't stay connected and is ridiculously difficult to figure out how to connect in the first place. Once it loses the connection you worked so hard to get, it is even harder to figure out how to reconnect. VERY FRUSTRATING! I returned the HomePod after a week. Maybe with the next generation these issues will be addressed. Until then, HomePod is not for me.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Do not buy this untill later.

    Posted
    Epikbeef

    Please do not buy this until later on in the year. This speaker can not do much as of right now and has 0 voice recognition and this isn't good because anybody can ask what your last text message was and it will read it out loud without a problem and they can mess with your phone basically. Don't get me wrong this speaker has flawless sound and has barely any distortion at max volume. But if you ask it to play a certain playlist on something like Spotify or Pandora. It will only allow you to use apple music and nothing else. Please take my word and wait until later on this year when they are updating this speaker to do more commands. if you want a good smart speaker get Google Home or Amazon Alexa. They both can do 10x more than what the apple homepod is able to do right now. and it's a lot less expensive than this (only because it's apple and they overprice everything.) If you are just in general looking for a good sounding speaker look at Bose Sony or UE. They all have good sound quality and if you hold a certain button they can summon Siri or Google.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Nope.

    Posted
    Techjunky
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I own most of the products that Apple makes and I love them. The Homepod just misses the mark. It does sound very good. I would say it’s equal to a Sonos 1 which I also own. But that’s where it ends. Siri does very little. It can’t check or add calendar items. It can’t recognize a song playing(think shamzam). It can’t answer a call, you can switch a call to it from your phone but callers told me I sounded far away(I was 6 inches from it). It is really build well, so that’s good. One other thing. I have the black one, and the shiney circle on top attracts dust like crazy. You can wipe it off and 10 minutes later it’s all cloudy looking and dusty. I’m guessing the magnet makes this happen. It really takes away from the look of it.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    I want to love it but...

    Posted
    SoCloseYetSoFar
    • Verified PurchaserVerified Purchase

    First off if you live in the Apple ecosystem this would normally be a no brained BUTTTT it’s priced $150 too much for what it is. Sure you get a great audio quality product, robust build quality, ability to control your Apple Music, speaker phone and other BASIC Siri functions but it needs to do more. I would love nothing more than to replace my Sonos ecosystem with multiple HomePods but the price is far too much, Siri without a screen to link you to a webpage is seriously lacking and inability to control some of the more popular smartphone products (nest I’m looking st you) it makes for a hard pill to swallow. HomePod I so want you to work, Apple please come in-line with proper pricing and at minimum allow Spotify...please.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Just OK for now

    Posted
    Micky
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My entire home is Apple with Homekit enabled lights, locks, thermostats and so on and so on. I absolutely love Apple and have no problems with any of the product. Now there is the "but". I did think that HomePod would be like my iPhone or iPad, but it doesn't get close. It basically is the most expensive timer for the kitchen I've ever bought. Yes, it does work with Homekit but it doesn't connect to the Web so I can't do many of the things I wish that it would, as Alexa does. I have Sonos filling the entire house with music, and I'm told I will be able to control Sonos with Siri and HomePod end of year. I'm going to keep wishing Siri (HomePod) will go back to school and get it right.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    I wanted to like it.

    Posted
    M4mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought the HomePod with high hopes of it being a music powerhouse. Truth is it just isn’t. Apple has a great idea in the HomePod but it seems like the capped the music at about 80 percent what it’s capable of. Bass was good but volume wasn’t there to really impress me. The hey Siri works awesome though. And I’m sure it has a bunch of great features with home automation and such that are awesome too. Just not for me. Bottom line. Don’t buy this for your music if you want volume. Buy it for it’s other features.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Great sound lacking everywhere else

    Posted
    Sean
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I want to start by saying that I am a huge Apple product fan. I have been for years so when I saw this come out I was pumped. But now that I’ve had it for a while I hate it. Half the time it doesn’t connect to my internet, it turns on and Siri talks randomly with no “hey Siri” command. I’ll stream music from my IPhone to it and that constantly drops off. I will say that the audio sound when it works is phenomenal but paying $350 for a speaker is silly. Apple needs to work on making this thing better. I say stay away until it’s improved.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    No stereo support for OSX Mojave

    Posted
    tobewiser
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Sounds ridiculous with the resources Apple has...it would design and launch a speaker that cannot be used with its own laptops and desktop computers. A pair of HomePods only play in stereo in iTunes but the computer's audio is only played in either one of the speakers in the pair. The latency is also very annoying. Sound quality is okay but not great. They don't play very loud so in big rooms they will sound like small speakers. Bass is weak in medium/large rooms. Along with the Apple mouse, the HomePods are probably the worst Apple products of all time.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Good bass for a speaker its size

    Posted
    Samuel
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Aesthetically pleasing, good bass, and can fill the room up with sound. However, that really seems to be the extent of this "smart speaker". It can set timers and alarms, in itself, it does not connect to any other Apple devices. My partner and I own a great bit of Apple devices from Desktops, phones, tablets, laptops, and the AirPods, this speaker works with non of the above. Volume control and an app to organize your day on the speaker would be great. I do not recommend this item unless you don't have any other speaker... there should at least be a Bluetooth feature.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Alexa (echo dot) paired with Bose soundlink

    Posted
    Vito
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Initial response (8hrs post purchase): although a big fan of everything Apple, but an honest initial opinion - My echo dot paired with Bose soundlink II is better. Connects to many more devices/light switches, plays music from prime/Pandora, etc, Alexa is more responsive, bose speaker is portable. I’m not yet impressed with HomePod (although it plays my Apple Music library). The first time “Wow” maybe for folks who didn’t use Alexa hooked to quality speakers and didn’t really use smart home devices. Will try another week. Maybe I change my opinion.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Echo is Better At Half The Price

    Posted
    Bill
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Sound is fine but not noticeably better than Amazon’s Echo. The big negative is that you can’t just play radio stations or Pandora or Spotify by speaking to it like you can with Echo. You have to play them on your phone and then switch them over to Home Pod with Air Play. This seems to be because they want you to subscribe to Apple’s music service which is the only one you can call up by voice. Apple should remedy this with a software update.

    No, I would not recommend this to a friend