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Customer Ratings & Reviews

Customer reviews

Rating 3.2 out of 5 stars with 20 reviews

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Rating by feature

  • Value

    Rating 3.2 out of 5 stars

  • Quality

    Rating 3.2 out of 5 stars

  • Ease of Use

    Rating 3.5 out of 5 stars

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Cons mentioned filter

45%would recommend to a friend

Customers are saying

Customers value the Apple MacBook Pro 13.3" Certified Refurbished for its good price. Customers have commented that it was a good transaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 20 reviews
  • Rated 1 out of 5 stars

    Came in bad shape with lines on screen!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waiting on a refund... macbook had some smaller dents all over. The screen had lines. Contacted customer service with in the hour of delivery and dropped it right back off at UPS. Wish the refund process was faster. Been holding $700 on my account. Need funds to get a another one asap.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Mac

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got me through 2 years but doesn’t stay charged for very long. Also was never able to download the newer software. Other than that good

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    MacBook Pro

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good transaction MacBook works great I would suggest doing this for my family and friends.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer took weeks to arrive. They kept declining my payment over and over again. When i finally received the computer, it was broken. It wouldn’t stay on for more than 5 secs without restarting. Took it to my nearest best buy and they wouldn’t fix. I had to end up driving over a hour just to get it replaced.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Noooooo!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Blaaaaaaah, abort don't buy! I thought the Pre Owned would have been ok, it wasn't. at least the one they gave me. It was scratches and chips around the edge... The Battery would not hold a charge, with an error message Service Recommended. I reached out to some company from information inside the MacBook box but they were no help so already I'm in hassle to fix a battery that I only had for 1 day... bllllaaaaaahhhh, I returned it and purchased an Open Box. Im so much Happier!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Read the reviews.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a pre-owned but it's not the computer that is pictured. The one pictured looks to be a newer model as it has the usb-c hookups and what I received was a 2015 model. returned for a better price elsewhere

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    great computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it I was only upset that I paid 30 dollars for shipping and it was way later than I expected but I undestand cover 19 and all thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Questionable price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price but realized it was such an old unit. Not good. Would purchase again if the price were lower.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Amazing Product

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This MacBook is so light weight and powerful, you can take it anywhere. It's another amazing product from Apple!!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Awful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery doesn’t last more than an hour, and the internet drops out after about 10 minutes of use. Then I have to restart it to regain internet.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great price for a great machine.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this MacBook for my son for school and it has not disappointed yet. It is a good price for a pre-owner device that is not showing any issues in function or performance.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cheap product

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This pc has some problems. The motherboard sometimes is not working. Very cheap product

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    needed a more up to date laptop. Definitely works like new.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy preowned

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer has a lot of technical issues also they gave me the computer with a messed up screen

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy !

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two minor scratches to the right of the mouse pad. Kind of annoying but oh well. Other than that, can’t complain.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Pretty Expensive Brick

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Died after 7 months. This macbook was used for school.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    MacBook Pro pre owed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first time i buy pre owed MacBook Pro for my nephew study but didn’t know condition look bad and crashed in the back but still using it. Anyway never buy it again avoid headache

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    once the latest OS version got installed, everything works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MacBook Pro 13in

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good condition and worked without any issues. Shipping was fairly quick which is always nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great . Easy to store and good on battery life.

    I would recommend this to a friend
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