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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 3280 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Essential Spotlight 4-Camera system's excellent camera quality, ease of use, and straightforward setup. Many also appreciate the night vision, motion detection, and spotlight features. However, some users express concerns regarding battery life and occasional connection issues. A recurring negative comment centers on the necessity of a subscription for certain features like video storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 3,279 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arlo Camera

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the camera it doesn’t require Homebase it also easily to install

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Subscriptions???

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the product, but I wish it didn't have so many subscriptions necessary for it to be functional. If I knew there were subscriptions, I might not have gotten the product.

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello,

      Thank you for taking the time to write your experience. Your feedback helps us to get improve our services. We'll share your feedback to the relevant team. We appreciate your understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Outside camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great view day and night great battetlife good quality. Great customer service

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Arlo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent video quality, withstands the elements. Great camera for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great outdoor camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras work great, we installed on our cabin. Internet in the mountains is pretty bad but still able to get good video. The app is very user friendly and I recommend getting the solar panel, it keeps them charged. Battery life only about three days without solar panel.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best reasonable price great picture great lighting wonderful view

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the cameras. I have it set out to watch the birds in the back, and get a clear picture every time.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Good cameras

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like these cameras we’ve bought these in the past this is our second purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Peak A Boo

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clear recordings, wide view and ease of using

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great camera set!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras are really useful for outdoor use age. They have great visuals and only have like a 2 sec delay. Only downside to them, is the WiFi setup. If activity is happening consistently, the battery’s can die pretty fast. But the positive side to that is, you only need to turn them on when your not home or when you go to bed, instead of having them run all day everyday.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Dont bother

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't start recording until the object is almost of camera so youbonly get a split second of what triggered it. Battery does not last 6 months as described. Very distorted if you try to zoom in at all. Have to buy a separate hub storage if you want local storage so you dont have to purchase a subscription. There are way better options on the market, just do your research.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Non wireless cameras

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re good, just wish they last a little longer in battery

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Arlo Cams

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very reliable, app is user friendly, very Good quality

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Problems after a few months

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the camera are ok. I like that it records a video of the notification. After a few months one of my cameras keeps disconnecting from the internet and another one turns all purple and you’re barley able to see anything on it. I tried restarting it and same problem. So they are a little pricey for the quality. I do have a one year warranty that came with the purchase so I’m going to see what they can do and how long the new ones will last me.

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Sandra,

      We appreciate your time in sharing your Arlo experience. There could be few different reasons as to why your camera goes offline. If you experience it and you are having trouble reconnecting it with your network, see troubleshooting steps here : https://kb.arlo.com/1133448/.

      Please reach out to Arlo Support Team to further assist you with the concerns mentioned above : https://www.arlo.com/en-us/support/contact.aspx. We look forward to hearing from you.

      Regards,
      Arlo Team
      ^RM arlo_us

  • Pros mentioned:
    Camera quality, Motion detection

    Rated 5 out of 5 stars

    Arlo camera is state of the art.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great video quality. 1080p is very clear and can see every detail of a person or thing. Motion action is very sensitive and can pick up a fly or leaf crossing the camera.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Dont waste your money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't start recording until the object is almost of camera so youbonly get a split second of what triggered it. Battery does not last 6 months as described. Very distorted if you try to zoom in at all. Have to buy a separate hub storage if you want local storage so you dont have to purchase a subscription. There are way better options on the market, just do your research.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. If your camera is not detecting motion anymore, refer to this article to learn how to troubleshoot: https://kb.arlo.com/994085.

      For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 4 out of 5 stars

    View my backyard.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera is a great addition to our home. We wanted something to monitor activity in our backyard and it's doing a great job for that. One thing I didn't realize was when it's too cold outside, the camera won't function. It operates with battery power not direct wiring so that is why. Something I can live with as the number of times that happens is limited.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cameras

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice, excellent service. I love it and like how that works

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Night vision
    Cons mentioned:
    Battery life
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Essential Arlo Experience

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Essential is a nice entry level wire-free camera for the Arlo ecosystem. For the price you get a wire-free, weather-resistant, 1080p security camera with an integrated spotlight. The Essential also dropped the old Arlo requirement of needing to install a basestation and it can join your existing WiFi. This is great for homes where there is already adequate wireless lan coverage and you don’t want to install another proprietary hub or basestation. With that said, the Essential can also join an Arlo basestation easily with the added benefit of having local storage of footage. The camera design is similar to previous Arlo camera’s but notably missing the magnetic mount and an access door to remove the battery. Arlo transitioned to an integrated battery design in this model likely to save costs. Unfortunate, as batteries will eventually loose their efficiency and need replaced. Where as you lose swappable batteries you gain a feature missing from the previous entry-level Arlo cameras, an integrated light. The light is similar to those found on the Arlo Pro/Ultra cameras, which provides decent illumination of the immediate area around the camera allowing “color night vision”. There is also a built-in siren that can be triggered through automation or activated manually as well. The camera performed as well as my Arlo Pro 2/3 cameras, with image quality in between the two. Daytime performance is similar to the Pro 2 but nighttime clarity and color are improved thanks to the spotlight design shared with the Pro 3. Though the 1080p image isn’t as detailed as the 2k Pro 3s, it is still clear enough to identify people and animals from over 15’ away. Ultimately, the Essential is just that...the essential features of the Arlo experience without the fluff and priced reasonably.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Setup
    Cons mentioned:
    Battery life
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Essential for the right user

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: - Easy setup (with Arlo hub) - easy installation outside - Picture quality Cons: - Difficult hardware - Configuration - Difficult setup on multiple Accounts Adding the Alro Essential spotlight camera to my existing network of Atlanta cameras was a breeze. The Alro Essential will work with, or without the Arlo network hub, but for the ease of installation I would strongly suggest purchasing another Arlo camera, or the Arlo hub for your home (without it, you would have to manually install it using IP addresses in with your home network making a typical setup non-intuitive for someone who does not have much experience with networks). Unpacking the camera went well. After charging it for the recommended three hours, I opened up my Arlo app, selected the "Add device," and followed the process of adding the Arlo essentials camera. The setup time took approximately two to three minutes. I went outside, found the spot I was looking for, and before installing the camera outside, I made sure the bandwidth/signal was not an issue (it is recommended to do this before you drill the base into your home outside to ensure there are no lag, or dropout issues). After installing the base and attaching the camera to it (this was an issue that I will mention later), I testes the picture quality in the app by specifically setting it up to have a better picture (I would suggest this setup; you may lose battery quicker, but your picture will look better overall). After a few days of usage, the picture, and sound quality was excellent for the use I had of the product. I only lost some picture quality at night, but with a 1080 P camera that is expected. Unfortunately, the camera and Arlo app have their downfalls that I do want to point out. First, the hardware (or base of the unit). The base is equipped with a trackball that allows you to "move" the camera in any position you want. However, what I found difficult was the knob to twist, and keep the adjusted setting. Please know that over tightening the setting may cause the trackball to slip, and your camera may fall over. Also, the back of the camera you physically have to twist onto the connection base so that it holds position while on is rather difficult to take off. What the user should do to recharge it, is carefully hold the base, and gently twist the camera off the base to avoid moving your adjustment setting (when I did not do this, the trackball gave out and the camera fell down and out of place). Second, one of the downfalls of the app is setting up your space to record. I found that this takes a lot of time setting up your zone for recording movement, etc. If you do not set this up appropriately, your camera will record any movement including cars, people walking, and even tree branches swaying in the wind, thus your camera's battery life will fail in days (especially if your picture quality is set to the highest it goes). Also, when adjusting your zone for recording, you may see a loss in any movement if you are not careful. For instance, I was walking near the sidewalk and onto my front lawn and the camera did not record. Unfortunately, this poses a problem because you may want to record someone physically entering onto your property. Again, careful adjustment to your zone settings is needed, and you may experience drastic recording experience; this takes a bit of playing around with, and it mat frustrate the user. Lastly, my wife and I have two different Arlo accounts with an Arlo camera on it already. Now, you cannot use the same account login on multiple phones or devices. Instead, you will need to create multiple accounts and add the cameras separately. Unfortunately, when adding the Essential camera to my wife's account, for whatever reason, the phone would not find/add the camera to it (my wife has a newer phone than I do and we could not scan the QR code for the camera to install). The issue of not having the second camera on her account poses a problem for security, as I am the only one that can view both cameras (if I cannot view it and something happens, it defeats the purpose if my wife cannot see it either). I would strongly recommend a different approach for Arlo in the future for camera installations when pairing across multiple accounts. Overall, the camera performs like it is supposed to. With a little elbow grease and some patience, recording zones, and picture/sound quality are there for the Arlo Essential camera. If you are looking for a better picture, I would suggest upgrading the Arlo 4K camera for better quality overall (at both night and day).

    I would recommend this to a friend