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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2470 reviews

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Rating by feature

  • Setup

    Rating 4.3 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers recognize the SURFboard 24 x 8 DOCSIS 3.0 Cable Modem's ease of use, strong Wi-Fi performance, and generally straightforward setup process as significant advantages. Positive feedback also highlights the modem's speed and reliable performance, along with its compatibility with various devices. While some users noted the device's larger size, the majority of reviews express satisfaction with its capabilities. The modem's price point also receives favorable mentions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 2,470 reviews
  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Works with Comcast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have or are getting Comcast and don’t want to lease their equipment this is what you want. It’s the combo modem/router so you don’t need to buy two items. This provides Wi-Fi. I’m happy with it. Bigger than I thought it would be but that isn’t an issue.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Wi-fi

    Rated 5 out of 5 stars

    solution to not paying cable corp monthly fees

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect solution to stop paying monthly “rental” fees to cable company This dual band wi-fi router works just as well as cable company’s device & is paid for in 1 yr This is 2nd device for me - based on cable company upgrades to service they are good for approx 3 yrs

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup

    Rated 4 out of 5 stars

    Easy installation

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was pretty easy and it works well. One of the last options for modem/router/telephone on the market.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the modem /router to get the most out of my Comcast internet speed package. Easy to set up after cleared some problems with Comcast. Put modem in to Bridge Mode since I had a top end Linksys router already and got full speed and power. Great to save on the Comcast rental fee.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Wi-fi

    Rated 5 out of 5 stars

    Worth every penny.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommended product. I haven't had internet problems since switching to this product. Accommodates all the devices for our household and is way better than the service offered rental modem/router. Easy setup. Bonus that it includes the voice option unlike most replacement router/modem combos.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Decided to stop renting a modem/router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine in my 1,200 sq/ft condo. Just remember if you’re replacing your cable companies rental unit, make sure that it’s a modem/router combo and it’s capable of the mb/sec that your internet company supplies you with. I have no problem getting 400mb/sec with this unit.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Good product and almost installed itself

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this cable modem. Installation was easy although a little time consuming. My only complaints are the boot up time is very long when you lose power or unplug it, and I couldn't find a model number for the battery compartment so I could purchase one if I wanted to. It was fast, and installation was problem free.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Just what I needed to get rid of Comcast equipment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to replace a Comcast modem with phone jack. This replaces Comcast cable, phone and internet equipment perfectly. Easy hookup and better stronger signal than what I was getting with Comcast. Router built in so no need to buy an additional router.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Still going strong

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this a while ago now and it has never once given us a problem. It has always been as good as if not better than we were told. We have had this now going on three years and I’m going to be upgrading this one however this one will be our backup in the garage for the guys to play there games!!

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Replacement Modem Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took some time and telephone discussions with my internet provider to sync my modem/router with their system. It is now working well and hasn’t given me any issues. Next month I will connect to my home’s phone system and transfer away from ATT and onto my internet phone system. The unit is significantly larger than my previous unit. It is taller, generates more heat, has more cooling perforations in the case and as such generates light. If you are sensitive, you may need to locate the unit where this is not an issue.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good overall router

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good replacement router/modem. Range is great and the speed is up to paar with cable provided routers. 3 in 1 works.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Better the the Comcast rental modem!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with our purchase! We were renting the modem from Comcast and trying to save the monthly fee. We are SO happy we took the plunge be cause our internet is actually faster and it was very simple to hook up.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 4 out of 5 stars

    Fast and easy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty easy to setup. Speeds seem to match out Xfinity router I was replaced. It stopped working about a week after I installed it, just had to reboot it, hopefully this is just a one time event and not a weekly thing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saving me money every month!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable modem is compatible with Comcast. I now save $10 a month on my cable bill. There was some difficulty setting it up with Comcast, but I think it was more of a problem with Comcast than the modem. Since setting it up, it has been working beautifully.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Wi-fi

    Rated 5 out of 5 stars

    Powerful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ARRIS SURFboard AC-1750 is modem and router in one. It also has the telephone option. A great product if you don't want to pay the Xfinity voice modem rental fees. I used to have internet interruptions a lot. With the SURFboard I don't have them at all.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    A complete router/modem compatible with Comcast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This wireless router/modem is compatible with our Comcast/Xfinity system, which was our number one criteria. It is also powerful enough and fast enough, and by following the online manual, it was possible to navigate the installation.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Cable Modem/Phone Combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product so far, beats paying modem fees from Comcast! Startup time after power disconnect is longer than my other modems I've had. Haven't bought the battery backup yet "should only need for phone use incase the zombie apocalypse". Easy setup, unit is large, utilized your Decor skills.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Better than renting

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to stop renting the Xfinity modem and bought this one instead. Works flawlessly with Xfinity internet and phone service, very fast when multiple devices are connected to it.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy install and reliable

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smooth instalation. Went online and change my mac address with the new one and puff..!... My old one was too slow and cannot reach my other room. But this one is perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Wow!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router is unbelievable! We have several devices in our home. Download speed went from 35mbps to almost 200mbps. Setup was very easy. I can't say enough good things about this router.

    I would recommend this to a friend
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