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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 49 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers are positive about the easy setup of the 15.6" Laptop AMD Athlon Silver 3050U 8GB 1TB. However, they are negative about its slow performance, with comments indicating that the laptop is noticeably slow.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 49 reviews
  • Cons mentioned:
    Dvd player

    Rated 4 out of 5 stars

    Asus laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great laptop however was not expecting it to be with a dvd player. It is the only down size to this deal. Love the keyboard that lights up.

    I would recommend this to a friend
  • Pros mentioned:
    Better than competitors, Easy setup

    Rated 5 out of 5 stars

    Excellent laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has surpassed my expectations. It’s fast, reliable and budget friendly! Better than my MacBook and HP!!!! Don’t pass this one up. :)

    I would recommend this to a friend
  • Pros mentioned:
    Gaming, Price

    Rated 4 out of 5 stars

    Great for light use and lower settings on games

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had mine for about a month now and I'm pretty happy with it. I mainly use it for world of warcraft and I play with lower graphic settings to avoid lag and it's pretty effective. I mean for the price with the ram and hard drive space it's a smokin' deal!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did good for social media and checking emails..........................................................

    No, I would not recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 3 out of 5 stars

    Eh....

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got two of these for my kids so they can play Minecraft in Roblox a few other games. Overall they work for modern Minecraft if you turn the settings down on everything. They can run MapleStory league of legends and Roblox fairly easily though

    I would recommend this to a friend
  • Cons mentioned:
    Slow performance

    Rated 4 out of 5 stars

    decent laptop - you pay for what you get

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    def an ok laptop - even with power settings (on battery) set to highest performance, laptop is very slow. on power cord though, laptop does perform much better. Def a good laptop for browsing and videos, Might do ok with light editing.

    I would recommend this to a friend
  • Cons mentioned:
    Slow performance

    Rated 4 out of 5 stars

    Ok laptop but slow.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I like the laptop but feel it's too slow. I felt like a new laptop would be much faster in opening up internet and other applications. Lagged quite badly.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    ASUS

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good until the laptop crashed months later.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product and reasonable price. 4.5/5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I find this laptop to be well worth the price, especially with so few laptops with an internal hard drive even being around recently, and I have no regrets with my purchase. I have had no problems with this laptop at all. It has a long battery life and recharges quickly. It is solidly built-my niece knocks it off the low table when I leave it there for any longer than 5 minutes-which i don't usually do-and nothing has stopped working or malfunctioned in the least. It has also has small spills onto the keyboard-which i immediately dry off and put the laptop open and upside down for any possible draining for a few hours-the product still works without any problems. It starts up quickly and almost never has any slowdown problems. And, though I have downloaded my choice antivirus, anti malware, and clean up programs, I have found that the built in programs work nearly as well as them, and my chosen programs may be unnecessary and/or redundant. I would rate it a 4.5/5 stars- excellent product with a very reasonable price. Of course, I always get the extra extended warranty of 2-3 years as an additional means of relieving stress.

    I would recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 2 out of 5 stars

    Maybe got a bad one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop for web browsing it's got a great screen size and storage is ample, but the one I received must have been defective. You could only clearly view the screen if you pushed it all the way back and viewed it from a very low angle and the sound was very crackly even at low volume so I returned the product and bought something else, I still have not received my refund yet. Disappointed

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Valued Customer,

      It's regrettable to hear you've encountered issues with the sound. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. I will forward your feedback to the product team for future improvements.

      If you have any concerns or wish to purchase another unit, we can assist you in choosing the right one that suits your needs, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Screen quality, Slow performance

    Rated 1 out of 5 stars

    Terrible Laptop, do not waste your money.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely disappointed in this purchase. For starters, the computer is REALLY slow. I've owned this for a little while now, and this computer STRUGGLES to operate. I use my computer specifically for internet browsing and Microsoft Office, that is all. Ironically, while I'm writing this review, my screen just flashed twice, and closed out a few programs I was just working on. I'm not exactly sure what's going on with this particular computer, but I'm very disappointed in ASUS as a whole. This is a terrible laptop.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      It's regrettable to hear you've encountered issues with the unit performing very slow. This is absolutely not the kind of experience we want any of our customers to have. Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support

      Troubleshooting - https://www.asus.com/support/FAQ/1042398/ Asus

  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Asus laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife needed a laptop for work. I have had an Asus for awhile now and really like it so I thought I would get her one too. Easy setup and does what she needs it to do.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Very nice for students

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight for the size. Nice laptop for college student. Nice speed, graphics and available memory. Daughter is very pleased!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product I like the lite keyboard.A little slow starting up at first until I found out it was the anti virus program I instaled. For some reason the mouse gets stuck sometimes

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Buy.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well for the price. My only knock is the touch pad is loud when you click and no matter how I adjust the settings it is a little sloppy. Other wise I recommend this product considering the price. I love the back lite keys.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good buy for the money, just one glitch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this product because of owning and using a laptop from this company in the 8 previous years pretty much flawlessly. I'm a bit disappointed by this because of a fairly simple problem, after a few minutes of inactivity any buttons or clickable page items become locked and I have to close the page and reopen. Frustrating to say the least, I'm not sure if this is a hardware, software or settings issue. Other than that this is a good buy, no other performance issues that I've come across.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      It's unfortunate to hear that the unit locked up for a moment. This is absolutely not the kind of experience we want any of our customers to have. Please attempt the steps from the FAQ below to improve your performance. For further troubleshooting, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support

      Troubleshooting - https://www.asus.com/support/FAQ/1042398/ Asus

  • Rated 5 out of 5 stars

    I like it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last laptop was also an Asus and lasted me for 8 years. It still works but I wanted a newer one with more GB. I like this laptop especially how the keyboard lights up.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Great gift!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop and easy setup. This was a Christmas gift for my wife and she loves it! Had it set up and running in no time.

    I would recommend this to a friend
  • Cons mentioned:
    Full of bloatware, Slow performance

    Rated 2 out of 5 stars

    Sent back

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the money, very slow, poorly made, full of bloat ware.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Slow performance

    Rated 3 out of 5 stars

    Asus computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase the Asus. Nice looking computer, slow. Colors are nice. Don’t think I will purchase another

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Duff,

      I'm sorry to hear that you are unsatisfied with the performance of your laptop. This is certainly not the kind of experience that we want any of our customers to have. If the machine is not performing up to your needs, I would recommend contacting Best Buy directly for a return. I will also forward your feedback to the Product team for review. If you have any general or technical questions, please email me at [email protected] and include case #N2104068944-0001 for reference.

      Thank you for choosing ASUS!

      Best regards,
      Lane
      ASUS Customer Loyalty – US Support Asus

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