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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5 reviews

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80%
would recommend
to a friend

Customers are saying

Customers are satisfied with the speed of the laptop, describing it as "lightning fast."

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-5 of 5 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Asus makes good stuff.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Stable and fast. Could use a Blu-ray burner though. Design is easy to work on. Plastics don’t break apart like HP laptops.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer Terrible Service with Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for 12 year old grandson! He easily loaded all of the software and all of his games! Laptop is fast and graphics are exceptional! He has large 27 inch screen for school learning and zoom!!! The only complaint I have is the extremely expensive warranty with Best Buy!!! Way too much compared to Amazon , staples, etc. also the computer was very expensive. Best Buy refused to honor price matching although the advertisement for the computer said the laptop was eligible for price matching. I paid $200 extra for the computer as a result of that misrepresentation!!!!! I reported to Better Business Bureau, but unsure if Best Buy is a member.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer runs very fast and has great lookin screen cant do everything id like but its good for the money

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 2 out of 5 stars

    Bad component

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, the laptop I received had an issue and it crashed several times, I had to return it, it is a shame because when it was working the computer was really fast. The store was super helpful in the return process and now I'm waiting for my new laptop. They didn't have this same model so I picked a different one.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear AtipaxAE,

      We certainly understand your disappointment and the inconvenience this may have caused.



      All ASUS products undergo intensive quality control testing and inspections, this is a random problem. ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or part that stop working prematurely under normal usage.



      By keeping Windows updated will maintain optimum system stability and performance. If this step was already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. Also, while accessing web applications, please ensure the laptop has access to an established router and internet service is working properly since poor internet connection will definitely affect system speed and performance.





      If you need more information or further assistance with the warranty for the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.


      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely Amazing! I love the power! Its lightening fast!!! Great Buy!!!

    I would recommend this to a friend
  • Customer reviews from ASUS.com

    User rating, 4.8 out of 5 stars with 5 reviews on ASUS.com.

    See all ASUS.com reviews
  • Customer reviews from https://www.asus.com

    User rating, 3.8 out of 5 stars with 5 reviews on https://www.asus.com.

    See all https://www.asus.com reviews
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