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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 483 reviews

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94%
would recommend
to a friend

Customers are saying

Customers regard the touch screen as a great feature. They also appreciate the versatility, price, battery life, and 2-in-1 functionality of the laptop. However, some customers dislike Windows 8 and wish it had a CD drive. Others find it a bit heavy and have experienced connectivity issues with an Ethernet cable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 483 reviews
  • Pros mentioned:
    Speed, Touch screen

    Rated 4 out of 5 stars

    great convertible laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, numerous ports and backlit keyboard great in darker areas.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for the price. I bought it on sale. The ac adaptor is very small (like the Mac book pro). The materials are nice. The brushed aluminum look gets this laptop noticed by others. My only complaint is the screen resolution. Once you get used to the retina display of an iPad it is hard to look at anything else. Overall great performing laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first laptop and I am very pleased with the Asus. I do a lot of online game playing in addition to helping my son with his business. It's wonderful to be able to take my computer with me so I can get my work done where ever I go. It has a very clear screen and connects to the internet fast! I couldn't be happier with my purchase or the people at Best Buy in Newnan, Georgia who sold it to me.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer works great for my needs. I have an HP which my husband and I purchased in December but the thing is slow and drove me crazy when doing things for school. This is a fast computer. The only thing I don't like about it is that it uses the Windows app store and it doesn't have much, not even Pandora. Since it is a computer and not just a tablet that really isn't that big of a deal.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Speedy Processor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't be happier with my new laptop for the money spent. The processor is plenty fast, and I love having the touch screen and being able to flip the top over to use it as a tablet. I downloaded Windows 10 and some of the apps I like to use became gltchy, so I sent back to 8 and all's well. I very much recommend this machine.

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    It works fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop works fine but it is slower than the lenovo i had before. that is ok with me for I'm not that computer savy anyway.Again it's not bad for me personally, but it is a little heavy. I have this one due to the lenovo crashing on me. the customer service crew at the Terre Haute store took great care of me on this replacement.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When my old laptop died I headed strait to Best Buy. I buy all of my electronics there and have never been disappointed. Had never heard of ASUS but the salespeople recommended it and I am extremely pleased. The 2 in 1 and touchscreen is awesome!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice case, easy to use both by touch and keyboard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using the touchscreen on small items take some getting used to. Ended up using the keyboard most of the time. I haven't begun to use the massive storage space. The case/body of the unit is tough looking but with such a large screen (which I love) I wouldn't want to drop it. Battery life is much better than I'm used to.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great laptop at good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As expected, my Asus remains a great and reliable laptop after a few hard-working months (size, weight, functions, features, ease-of-use, battery life and overall durability).

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Awesome my grandboy just loves it!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my grandson to go off to MSU for the fall . He's been using it quite a lot even though he doesn't go till August 30 he absolutely loves it it has all the features and functions that he was looking for was actually recommended by a friend . We will always come back to Best Buy Best Buy shoppers for more than a few years Lol

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is easy to use and the size is perfect for travel. This is the first time I have owned a touch screen, and it has proved to be very efficient and easy. The tablet conversion is awesome and also user friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great computer for home business use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Already owning an ASUS for 5 years, I went looking for an ASUS and found what I was looking for in this new computer. It's speed, memory, screen size and clarity, and battery efficiency sealed the deal. The fact that it turned out to be a "flip" too was just an extra.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent Laptop for Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for my wife so she could work remotely. It's been really good for her. She's able to work on it like a normal laptop and when she wants, she can flip the screen over and use it as a tablet for fun and games.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst laptop ever

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Asus - Flip 2-in-1 15.6 Touch-Screen Laptop - Intel Core i5 - 8GB Memory - 1TB Hard Drive - Black - Q502LA-BS15T14 two months ago and I already had to have it repaired. Please see attached photo for EVERYTHING that had to be repaired. They might as well have given me a new laptop. Also beware when (not if, but when) you get it repaired (I sent it in to Asus since it was still under warranty), it will come back looking like a well worn computer. It had zero scratches and chips before I sent it to Asus. Now it has a scratched up corner and a chip on the top. I would NOT recommend this computer to my worst enemy.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Really like it for my first laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first laptop. I really like the touchscreen. There are so many things that I still need to learn. It doesn't come with any directions or manual so that makes it hard for someone like me who is computer challenged. Otherwise I this its a good computer for myself and family.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first laptop and first ASUS brand. Touchscreen is a great feature but I need a stylus to open many of the things I have saved. Guess I could make the options larger. Sometimes difficult to see the silver keys but they do light up. Many apps installed but don't use them. I haven't folded the keyboard yet but a nice feature.

    I would recommend this to a friend
  • Cons mentioned:
    Windows 8

    Rated 4 out of 5 stars

    excellent if you know windows 8.1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product seems very good as I continue to learn to use 8.1. Need to bring back my old laptop as it appears that the files transferred were not applied to the appropriate folders with the exception of the pictures. Will definitly be bringing unit back for windows 10 upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great computer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We waited a long time to purchase a new computer, and are more than satisfied with the ASUS. It does everything you want it to, with a super sharp display and sensitive keyboard. We'd never had a touchscreen before, which is really nice. Battery life is good and the entire laptop is very light. We love it.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    A decent laptop for college student

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is light enough to carry everywhere. The battery lasts long up to 5-6 hrs, so I rarely concern about the outlet availability. Touch screen function and folding option are very useful to go over slides/notes. Highly recommend!!!

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Awesome laptop great investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a laptop because I recently enrolled in school, and I'm glad I found this one! It's very easy to use, has touch screen and doesn't take long to charge. My girlfriend can't put it down so I'm getting her one for her b-day!

    I would recommend this to a friend
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