Customer Ratings & Reviews
- Model:
- GL12CX-B9
- SKU:
- 6363861
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers frequently mention the excellent performance and impressive graphics capabilities of this gaming desktop. Many appreciate its ease of setup and the ample USB ports. Positive feedback highlights smooth gameplay at maximum graphics settings and the overall value for the price. The system's ability to handle demanding AAA titles is also frequently praised.
This summary was generated by AI based on customer reviews.
Fast. Great Computer for Gaming
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast. Alot of Memory. Runs 3 monitor with no problem
I would recommend this to a friendLow quality components
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Considering the rog strix branding, this machine does not have a single RS component. Cheapest Asus turbo 2080 with a single blower fan installed. Stock Asus mobo and ram. Games played fine on it but can do alot better through other avenues for a much higher quality machine. I returned mine.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
I’m very sorry we failed to meet your expectations. ASUS ensures all products are manufactured with materials that comply with industry's quality standard and each one undergoes intensive quality control testing and inspections. We always aim to develop great products. We are gutted when we miss the mark. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and our future models.
If you need technical assistance or if you wish to discuss this matter with me, feel free to reach out to me at [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
The computer battery so bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sudden shutdowns often fail to turn on the computer, and the cooling fans are noisy
I would recommend this to a friendBrand response from Asus_Answers
Posted .Dear Ocean,
We certainly understand your disappointment regarding the Desktop suddenly shutting down and then failing to turn on as well as the fan being too noisy. All ASUS products are manufactured using materials that comply with industry's quality standard. We are seeing that your device comes with the MyASUS application which helps our user to fix product problem, optimizes the performance, re-organizes ASUS software, keeps the desktop clean and rescues the storage. Therefore, we advise that you use the application to run a system diagnosis on the system to assist with the issue you are having. We also advise that you uninstall the battery driver for the device using the folloiwng steps:
1. Please go to start then control panel
2. Open Device Manager.
3. Expand the “Batteries” section.
4. Right click on “Microsoft ACPI-Compliant Control Method Battery” and click “Uninstall”.
5. Once that has uninstalled, a restart is required for the driver to be reinstalled.
For further assistance please feel free to reach out to us by email: [email protected]. Please use a link to this review as reference. Looking forward to your response in the future. Have an extraordinary day from ASUS.
Thank you for choosing ASUS.
Best Regards,
Stephanie
ASUS Customer Loyalty US Support
Can’t give it a lower mark
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The company might be great the system was inoperable so I haven’t a clue it wasn’t as advertised on the open box reported it and got a better one from Best Buy
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with thus model. We truly understand your disappointment with the device performance and design and the for the inconvenience this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. Rest assure this information will be passed on to our development team. For more information send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference. Thank you for choosing ASUS. Best Regards, Joan ASUS Customer Loyalty US Support
- Pros mentioned:Performance
Lasted me 4 years and still going!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Able to play games at 4k 60fps with no problem at all! Fans can get pretty loud under intensive tasks such as high frame rate gaming or video editing using Adobe. Browsing speeds are fast. However the wifi card struggles with having high download and upload speeds even when connected to a fiber network.
I would recommend this to a friend Worst purchase ... didn’t show graphics card
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t show graphics card. It shows but with yellow caution sign. Did everything to fix.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the graphics card is unable to work. This yellow caution sign mostly indicate a driver error, we do recommend that you attempt to update it from our website. If you need further assistance, feel free to reach out to our ASUS Official Support Site. We are here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Drivers and tools: https://www.asus.com/us/Tower-PCs/ROG-Strix-GL12/HelpDesk_Download/
Steps to install the driver: https://www.asus.com/support/FAQ/1015597/
computer no longer works, bought it on 4/13/2020
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.computer no longer works, bought it on 4/13/2020, buy a different brand
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're had with this model and that you had to return it. We truly understand your disappointment with the device performance and design and the for the inconvenience this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. Rest assure this information will be passed on to our development team. For more information send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Lemon
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Random Crashing also random fps drop would not recommend this pc...
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Anthony,
We are truly sorry that the laptop randomly crashes and the Fps drops and for the inconvenience this has caused you. This model undergoes intensive quality control testing and finial inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We are recommending to complete a system refresh on this model.
We truly appreciate your feedback. If you need any further assistance, please don't hesitate to contact our customer support team, and please provide us with your feedback after completing the system refresh. Have a wonderful day.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
- Pros mentioned:Graphics, Price
Incredibly powerful system that works well!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I contemplated building a system but this has everything I need and at a very competitive price. I’m running plenty of AAA titles with max graphics; however, I also use this is my primary photo editing machine and for graphic manipulation, it screams! You will want to upgrade the mouse for gaming but that is most likely the case with any system. 4K is possible but for gaming you’ll want 1440 or lower and let the very powerful graphics card in this thing deliver FPS in the 120-140hz range. Great value. A wealth of inputs as well.
I would recommend this to a friend Fatal errors/constant crashing/total bust
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this computer for my birthday. The main and only real purpose of buying this machine was to play and experience the full gameplay of call of duty Modern Warfare. Let me just say it has been a total bust. It all started with something so simple as the front Audio jack not reading my headset. I called Asus support and fixed the issue by uninstalling the Realtek audio driver. I should’ve returned my pc after the first issue. Specially with what was to come soon after that. While playing call of duty I would get sporadic in game screen discoloring. I thought it was my average pc monitor acting up so I went ahead and invested in a actual gaming monitor. The issue persisted. Soon after that it start crashing periodically. A few days later after that issue arose, I started to experience black out to the point I would need to restart the whole pc to even be able to get the picture on the monitor back. Here recently I’ve been experiencing fatal errors that lag and shutdown my pc forcing me to reboot the whole system. I’m unable to play the only game I bought this computer for. I have tried sacrificing quality and lowering my FPS when that should be a real factor given it comes with an rtx2080. I expected a lot more from such a reputable company. Now I’m forced to eat my expenses since I’m way over the 45 day return policy with bestbuy. I wouldn’t recommend this pc or brand to my worst enemy. Since December I have only installed 3 games in my pc Call of duty Modern Warfare Warband Rome total war 2 Warband- crashes unexpectedly and suddenly. Rome total war 2- does the same exact thing. Call of duty modern warfare- fatal errors and constant crashing.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment the unit performance. ASUS provides warranty coverage in order to fix or repair any product that may stop working prematurely under normal usage. If you wish to discuss this matter, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Seems to be really great but I think I got unlucky
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The one I received is fast and works like a very high quality gaming pc should, however it randomly freezes maybe once a day which completely kills the sound and it will no longer pick up my headset till I restart. I'm unsure if mine is faulty or not but its a real bummer.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. Our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition. And for customers who experience any isolated issues we do offer excellent warranty programs so that customers can feel safe while using our products. What you've experienced was not intentional or representative of our brand. Did you attempt to update the windows version, if not please proceed with these steps below.
If you need further technical assistance or if you wish to discuss this matter with me, feel free to reach us out at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Tips to improve PC performance in Windows 10: https://support.microsoft.com/en-us/help/4002019/windows-10-improve-pc-performance
PC does not come as advertised from Asus!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product does not come with the Asus strix keyboard/mouse combo that is on all of Asus Gl12CX advertising. Comes with generic 10 dollar keyboard/mouse. Very unacceptable for such an expensive Desktop. Also Only 1 fan on the entire pc that is a case fan. Also Cables on PSU are from 1990s
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear JP2005,
The GL12CX comes in different variance, the ASUS Strix keyboard/mouse combo doesn't come as standard accessories. The desktop variant being sold at BestBuy doesn't come with the said accessories.
Yes, there is only a case fan available besides the built-in graphics card fan, the CPU is water or liquid-cooled.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Absolute lemon
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you have any pride in you gaming set up, stay away from this so called "gaming ready PC" and anything that ASUS puts out. GPU was overheating and shutting down the whole system. Tried running Monster Hunter World at max and system would crash after less that 5 minutes. I have a PC which is over 10 years old that can atleast run the game with no crashes. Do yourself a favor and quarantine yourself away from this waste of money!
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
We are sorry to hear that your device is overheating. This must be very frustrating, all our products undergo intensive control and quality testing, this is a random issue. We provide warranty coverage to fix or repair any product that may stop working prematurely under normal usage. If you wish to collaborate on this issue to find a solution, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support