Customer Ratings & Reviews
- Model:
- G700TF-U7KF5070
- SKU:
- 6613430
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Good computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good computer but Has a DisplayPort that cannot be used, lack of customization.
I would recommend this to a friendVery good bang for the buck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. We have purchased several for use with our business. Very powerful and excellent choice for our use cases.
I would recommend this to a friendExtremely disproportionated, broke after two weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m extremely disappointed with this purchase. The computer only worked for about two weeks before completely failing. On startup, it wouldn’t display anything on the monitor, and the fans immediately kicked into what sounded like turbo mode. I sent the computer in for repairs, and it has now been over two weeks with no progress and no meaningful updates. The only thing Best Buy has told me is that they’re “waiting for the parts they need” That’s it. No timeline, no details, nothing. When I contacted customer service, they weren’t able to provide any additional information, not even a rough estimate of when the repair might be completed. It’s incredibly frustrating to be left completely in the dark after spending this much money on a device that lasted barely two weeks. At this point, I’m beyond disappointed with both the product and the repair process. I expected far better communication and accountability. I wouldn’t recommend buying a computer from Best Buy based on this experience.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Thomas,
Thank you for your comment.
We certainly understand your disappointment with the quality of the product and the inconvenience this may have caused if there was a delay in getting back your PC from service. All ASUS products undergo intensive quality control testing and inspections, and are built to last. This PC not working properly after two weeks of usage is a random problem. To check for repair update, visit our Product Support page at:
https://www.asus.com/us/support/repair-status-inquiry/ . If you need more information or further assistance with the warranty for the product, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
False promotion from seller in store.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They Lied to me about the offer when I bought it in the store. I overpaid for not reason
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ArnoldP,
We’re sorry to hear about your experience with the purchase of the ASUS ROG G700TF Gaming Desktop at Best Buy. We understand how frustrating it can be to feel misinformed about a promotional offer, and we sincerely apologize for any inconvenience this has caused.
Please note that promotional pricing and offers are managed directly by our retail partners. For clarification or resolution regarding the offer you received, we recommend contacting Best Buy’s customer service team.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2508008634-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
So Powerful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ASUS ROG G700 is a beast of a gaming laptop. If you’re looking for desktop-level performance in a portable (though hefty) form factor and don’t mind the price, it’s a stellar choice. It’s built for those who demand the best in performance, visuals, and style.
I would recommend this to a friendPoor wifi quality.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I had to return it, it came with a bad WiFi card. It’s a shame, otherwise system was clean and well built with quality parts.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear rocket,
We regret to learn that you are experiencing Wi-Fi connectivity issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2506006016-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ- Troubleshooting - Wireless Network (Wi-Fi) https://www.asus.com/us/support/faq/1015073/
Me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy is a liar because my dad ordered me this pc and it says it’s arrived Wednesday and it didn’t it says in 2 weeks bruh it says Wednesday not in 2 week.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are sorry to hear that you did not receive your unit. We would recommend that you reach out to Best Buy support so they can provide you with more information. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Please refer to this case number ( N2503019261-0003) for us to better assist you.
Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
