Customer Ratings & Reviews
- Model:
- G814JZR-G18.I94080
- SKU:
- 6570224
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the ROG Strix 18" QHD 240Hz Gaming Laptop as a high-performance machine, particularly praising its powerful processing capabilities, stunning visuals, and smooth refresh rate. The large screen size is also a major plus for many, though some users note the significant weight and relatively short battery life as drawbacks. Positive feedback frequently highlights the impressive frame rates achieved in various games. However, the substantial size and weight may be a consideration for those who frequently transport their laptop.
This summary was generated by AI based on customer reviews.
Asus 18"
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves it. He gets allot of compliments in school.
I would recommend this to a friendAsus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service was very knowledgeable. Great attitude and patient.
I would recommend this to a friendAwesome Laptop Super Fast RGB everywhere
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome laptop. Great product but maybe should be a little cheaper as the 4090 laptops are close in price
I would recommend this to a friendGreat computer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent performance, vibrant screen, alittle too large for me
I would recommend this to a friendGive me back my Razor
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this computer. I went with this one only because it had the right key pad and the Razor I wanted didn’t. Constant glitches, sound goes off randomly when you switch between windows, so you aré screwed if you are trying to present something professionally! No face recognition sign in, so get ready to type in that password. Constant software glitches with my mouse because of the Asus Bluetooth software. The list goes on and on and on. Go for the Razor. You will thank me later.
No, I would not recommend this to a friendArchitecture School
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's big. It gets the job done. UofA Architecture school. I also did this for the promised $5 gift card.
I would recommend this to a friendUsed Laptop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A year has past since i bought this laptop, and decided to upgrade the rams today just to notice that its missing a couple of screws, which makes me think that this was not a brand new laptop, just a heads up to anyone planning to purchase this laptop, also i have been dealing with high cpu temperatures which is getting much worse over time, and you will start getting the BSOD pretty frequently the more you stress the laptop when gaming.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AshrafT,
Thank you for your comment.
We do understand your concern about a missing screw and the thermal issues you are experiencing. This laptop doesn't comes with screws, you do not need screws to upgrade the RAM. Regarding the excessive hear it is normal that excessive heat is generated while under heavy load especially during gaming, WINDOWS Update and antivirus scan. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle. Please ensure the air ventilations are free from obstructions in order to have an efficient air flow for better heat dissipation. While gaming, please ensure no resource hungry applications are running in the background, this will definitely spike the temperature. The heat or temperature does decreases or normalizes once system resource utilization goes down.
To resolve the stability or blue-screen issues, ensure Windows, drivers, BIOS, games and applications are up to date. Updates for this laptop are available from our product support page at: https://rog.asus.com/us/laptops/rog-strix/rog-strix-g18-2024/helpdesk_download/ . Keeping the laptop updated will maintain optimum system stability and performance. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Expensive Junk Lasted Only 1 Year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop was great for 1 year. It died 1 week after the manufacturer warranty ended. I forgot to buy the additional insurance on it too. Manufacturer wont do anything for it. I spent over $3,000 on this thing thats essentially a brick now. Took it for a diagnostic and was told it requires a whole new motherboard. I've never regretted buying anything from Best Buy before, but this laptop was a huge mistake.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear FinalFantasy,
We sincerely apologize for the hardware failure you experienced with your ASUS G814JZR gaming laptop. We understand how frustrating it is to encounter such a serious issue shortly after the warranty period ends, especially with a premium device.
To help us investigate this further and explore any available options, we kindly ask that you email us at customerloyalty@asus.com and include the case number "N2402038043-0024" as a reference.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
POOR QUALITY - NOT RECOMMENDED
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As background, I have been a loyal customer of ASUS, my first gaming laptop I bought in 2018, and it worked very well for 5 years, for this reason I decided to buy a new laptop brand ASUS, however this time, it has been a tremendously bad experience, the new gaming laptops come with two types of thermal paste, and need more cooling, the system that ASUS offers and provides is not enough, and they do not tell you to buy a PAD COOLER to maintain the temperature. Within 6 months of my purchase, the graphic started to fail, slow games, the laptop restarted. Take into account that it only took 6 months, after that, it could be verified that I had metalic liquid from the paste under the GPU processor, basically my laptop is no longer useful to play games and no one has taken responsibility for this situation. NOT RECOMMENDED Translated with www.DeepL.com/Translator (free version)
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CamiloD,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, and are built to last, this is a random problem. ASUS provides warranty coverage for the product. We recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Moster
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Huge laptop. Premium gaming experience. I wish exact specs came in 16. Would repurchase
I would recommend this to a friendGrandson is super happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this as a graduation gift for our grandson. He loves it.
I would recommend this to a friendExcellent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love everything about this laptop. It has meet abd even exceeded my expectations
I would recommend this to a friendGreat Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. Plays everything I've thrown at it with no problems so far. nice and quiet as well.
I would recommend this to a friendrecommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, have what I need for play games and do live stream.
I would recommend this to a friendThe best laptop already have
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product. More than expected. The best laptop already have.
I would recommend this to a friendThe Best!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality/price ratio!!! Best buy is always My choise to buy wen in USA
I would recommend this to a friendTop Notch Asus G18
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome gaming computer! You will not be disappointed!
I would recommend this to a friendexcellent.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really an excellent product. Better than I expected.
I would recommend this to a friendGood
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good computer, can run anything and small enough to fit in my small space
I would recommend this to a friendGaming laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If buy with a discount, it is a very productive and cool laptop
I would recommend this to a friend