Customer Ratings & Reviews
- Model:
- G814JZR-G18.I94080
- SKU:
- 6570224
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the ROG Strix 18" QHD 240Hz Gaming Laptop as a high-performance machine, particularly praising its powerful processing capabilities, stunning visuals, and smooth refresh rate. The large screen size is also a major plus for many, though some users note the significant weight and relatively short battery life as drawbacks. Positive feedback frequently highlights the impressive frame rates achieved in various games. However, the substantial size and weight may be a consideration for those who frequently transport their laptop.
This summary was generated by AI based on customer reviews.
excellent.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really an excellent product. Better than I expected.
I would recommend this to a friendUsed Laptop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A year has past since i bought this laptop, and decided to upgrade the rams today just to notice that its missing a couple of screws, which makes me think that this was not a brand new laptop, just a heads up to anyone planning to purchase this laptop, also i have been dealing with high cpu temperatures which is getting much worse over time, and you will start getting the BSOD pretty frequently the more you stress the laptop when gaming.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AshrafT,
Thank you for your comment.
We do understand your concern about a missing screw and the thermal issues you are experiencing. This laptop doesn't comes with screws, you do not need screws to upgrade the RAM. Regarding the excessive hear it is normal that excessive heat is generated while under heavy load especially during gaming, WINDOWS Update and antivirus scan. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle. Please ensure the air ventilations are free from obstructions in order to have an efficient air flow for better heat dissipation. While gaming, please ensure no resource hungry applications are running in the background, this will definitely spike the temperature. The heat or temperature does decreases or normalizes once system resource utilization goes down.
To resolve the stability or blue-screen issues, ensure Windows, drivers, BIOS, games and applications are up to date. Updates for this laptop are available from our product support page at: https://rog.asus.com/us/laptops/rog-strix/rog-strix-g18-2024/helpdesk_download/ . Keeping the laptop updated will maintain optimum system stability and performance. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
POOR QUALITY - NOT RECOMMENDED
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As background, I have been a loyal customer of ASUS, my first gaming laptop I bought in 2018, and it worked very well for 5 years, for this reason I decided to buy a new laptop brand ASUS, however this time, it has been a tremendously bad experience, the new gaming laptops come with two types of thermal paste, and need more cooling, the system that ASUS offers and provides is not enough, and they do not tell you to buy a PAD COOLER to maintain the temperature. Within 6 months of my purchase, the graphic started to fail, slow games, the laptop restarted. Take into account that it only took 6 months, after that, it could be verified that I had metalic liquid from the paste under the GPU processor, basically my laptop is no longer useful to play games and no one has taken responsibility for this situation. NOT RECOMMENDED Translated with www.DeepL.com/Translator (free version)
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CamiloD,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, and are built to last, this is a random problem. ASUS provides warranty coverage for the product. We recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Gaming monster
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but speed and clear gaming. High frame rates in most games
I would recommend this to a friendRight off the bat...issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thr Bluetooth will not pair to anything longer than seconds. Everything SEEMS to work but it seems like everything i buy from best buy has been junk lately so maybe it will get worse
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the Bluetooth issue you're having with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, don't hesitate to get in touch with the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2404031094-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/faq/1042394/
Strong Gaming Laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great I love this workstation! It works well without any issue.
I would recommend this to a friendGreat laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied. Works great, large screen size is great for everything.
I would recommend this to a friendWhy not 5 stars
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldd have given 5 stars, but it isn't touch screen or flip book.
I would recommend this to a friendPerfect machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice hardware, great monitor. A great value at around 2500 USD.
I would recommend this to a friendToplap
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im in love with a laptop..........................
I would recommend this to a friendFor the price, not good enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know if it is Windows or Hardware, with other windows laptop, I always experience screen flicker and screen freezing up even with the latest updates, I am not surprised that this did the same thing. I cannot suggest getting this laptop just because for college applications, I can just buy a macbook pro 14inch for 1000 dollars cheaper. If you really want to game, please build your own PC rig, it will be better I presume.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chen,
We regret to learn that you are experiencing freezing issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at [email protected] and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number ( N2404039077-0001).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1015064/
Excellence among laptops, Asus!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent laptop! Best of the best!! Out of this world!!
I would recommend this to a friendASUS RoG strix18
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ASUS rog never disappoints! This laptop is a beast!
I would recommend this to a friendBest gaming laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop has all the power i need!its overkill!
I would recommend this to a friendPowerful laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the laptop I was looking for. Great gaming laptop.
I would recommend this to a friendGive me back my Razor
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this computer. I went with this one only because it had the right key pad and the Razor I wanted didn’t. Constant glitches, sound goes off randomly when you switch between windows, so you aré screwed if you are trying to present something professionally! No face recognition sign in, so get ready to type in that password. Constant software glitches with my mouse because of the Asus Bluetooth software. The list goes on and on and on. Go for the Razor. You will thank me later.
No, I would not recommend this to a friendExtremely poor customer service from Best Buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review is about the poor customer service I received from Best Buy. Never in all the years shopping at this chain have I received such horrendous “service” which will make me pause before making any further purchases. If you call them, you do not get a store, you get someone overseas who tells you that you can return your product to any store. This is a lie as I was only allowed to return this defective laptop to the store in Tustin. I made multiple complaints to the people on the phone about none of the stores by me allowing the return and they proceeded to assure me that I could. There is obviously ZERO communication between the stores and the over the phone service providers. I was also told by the Chino store that they wouldn’t accept the return as it was a high dollar laptop. Are you kidding me?! You sell MacBooks that are over 3k. This is why customers buy from Amazon. Very disappointing experience which, if not remedied, will lose customers.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of your recent customer service experience with your seller and the inconvenience this may have caused. If you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Asus ROG Strix G18 2024
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gaming laptop from Asus ROG! A real bang for a buck!
I would recommend this to a friendRuns beautifully with no issues! 3 weeks in
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the greatest purchase I have never made!
I would recommend this to a friendExpensive Junk Lasted Only 1 Year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop was great for 1 year. It died 1 week after the manufacturer warranty ended. I forgot to buy the additional insurance on it too. Manufacturer wont do anything for it. I spent over $3,000 on this thing thats essentially a brick now. Took it for a diagnostic and was told it requires a whole new motherboard. I've never regretted buying anything from Best Buy before, but this laptop was a huge mistake.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear FinalFantasy,
We sincerely apologize for the hardware failure you experienced with your ASUS G814JZR gaming laptop. We understand how frustrating it is to encounter such a serious issue shortly after the warranty period ends, especially with a premium device.
To help us investigate this further and explore any available options, we kindly ask that you email us at [email protected] and include the case number "N2402038043-0024" as a reference.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
