Customer Ratings & Reviews
- Model:
- G814JZR-G18.I94080
- SKU:
- 6570224
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the ROG Strix 18" QHD 240Hz Gaming Laptop as a high-performance machine, particularly praising its powerful processing capabilities, stunning visuals, and smooth refresh rate. The large screen size is also a major plus for many, though some users note the significant weight and relatively short battery life as drawbacks. Positive feedback frequently highlights the impressive frame rates achieved in various games. However, the substantial size and weight may be a consideration for those who frequently transport their laptop.
This summary was generated by AI based on customer reviews.
Great laptop!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been one of the best laptops I’ve ever had. I’d definitely recommend.
I would recommend this to a friendGaming monster
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but speed and clear gaming. High frame rates in most games
I would recommend this to a friendRight off the bat...issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thr Bluetooth will not pair to anything longer than seconds. Everything SEEMS to work but it seems like everything i buy from best buy has been junk lately so maybe it will get worse
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the Bluetooth issue you're having with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, don't hesitate to get in touch with the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404031094-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/faq/1042394/
Extremely poor customer service from Best Buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review is about the poor customer service I received from Best Buy. Never in all the years shopping at this chain have I received such horrendous “service” which will make me pause before making any further purchases. If you call them, you do not get a store, you get someone overseas who tells you that you can return your product to any store. This is a lie as I was only allowed to return this defective laptop to the store in Tustin. I made multiple complaints to the people on the phone about none of the stores by me allowing the return and they proceeded to assure me that I could. There is obviously ZERO communication between the stores and the over the phone service providers. I was also told by the Chino store that they wouldn’t accept the return as it was a high dollar laptop. Are you kidding me?! You sell MacBooks that are over 3k. This is why customers buy from Amazon. Very disappointing experience which, if not remedied, will lose customers.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of your recent customer service experience with your seller and the inconvenience this may have caused. If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Strong Gaming Laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great I love this workstation! It works well without any issue.
I would recommend this to a friendGreat laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied. Works great, large screen size is great for everything.
I would recommend this to a friendWhy not 5 stars
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldd have given 5 stars, but it isn't touch screen or flip book.
I would recommend this to a friendToplap
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im in love with a laptop..........................
I would recommend this to a friendFor the price, not good enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know if it is Windows or Hardware, with other windows laptop, I always experience screen flicker and screen freezing up even with the latest updates, I am not surprised that this did the same thing. I cannot suggest getting this laptop just because for college applications, I can just buy a macbook pro 14inch for 1000 dollars cheaper. If you really want to game, please build your own PC rig, it will be better I presume.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chen,
We regret to learn that you are experiencing freezing issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number ( N2404039077-0001).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1015064/
ASUS RoG strix18
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ASUS rog never disappoints! This laptop is a beast!
I would recommend this to a friendPerfect machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice hardware, great monitor. A great value at around 2500 USD.
I would recommend this to a friendExcellence among laptops, Asus!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent laptop! Best of the best!! Out of this world!!
I would recommend this to a friendBest gaming laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop has all the power i need!its overkill!
I would recommend this to a friendPowerful laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the laptop I was looking for. Great gaming laptop.
I would recommend this to a friendAsus ROG Strix G18 2024
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gaming laptop from Asus ROG! A real bang for a buck!
I would recommend this to a friendRuns beautifully with no issues! 3 weeks in
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the greatest purchase I have never made!
I would recommend this to a friendGreat gaming machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very well built machine. feels solid and very fast
I would recommend this to a friendIt’s somewhat struggling to run games.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The overall cooling performance is not very good. The noise level is quite high.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Zhipeng Y,
We sincerely apologize for the issues you've faced with the Gaming Notebook and for the inconvenience this has caused. Please allow us to make your experience with ASUS a better one.
Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2404031094-0009" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/
Waste of money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like the graphics card.. It gives sometimes blue screen if I want to run 2 apps together like Adobe photoshop and Google chrome. Completely trash, unsatisfied!
No, I would not recommend this to a friendHorrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop lasted just about six months, then crashed. Unable to even bring up bios. Totally and completely unusable. Not even bothering to try and get it repaired. It ran brutally hot, while gaming, which I suspect played a role in it's demise. Money wasted.
No, I would not recommend this to a friend