Customer Ratings & Reviews
- Model:
- G814JZR-G18.I94080
- SKU:
- 6570224
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the ROG Strix 18" QHD 240Hz Gaming Laptop as a high-performance machine, particularly praising its powerful processing capabilities, stunning visuals, and smooth refresh rate. The large screen size is also a major plus for many, though some users note the significant weight and relatively short battery life as drawbacks. Positive feedback frequently highlights the impressive frame rates achieved in various games. However, the substantial size and weight may be a consideration for those who frequently transport their laptop.
This summary was generated by AI based on customer reviews.
Great gaming machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very well built machine. feels solid and very fast
I would recommend this to a friendIt’s somewhat struggling to run games.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The overall cooling performance is not very good. The noise level is quite high.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Zhipeng Y,
We sincerely apologize for the issues you've faced with the Gaming Notebook and for the inconvenience this has caused. Please allow us to make your experience with ASUS a better one.
Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at [email protected] and provide the case number "N2404031094-0009" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/
Would not buy again.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always loved ROG, but after this laptop I am steering clear of them.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jordan H,
Thank you for sharing your comments regarding the ASUS ROG Strix 18 Gaming Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
To further investigate the problems you're experiencing with the laptop, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2404031094-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
flaw with keyboard
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop will intermittently lock keyboard and require the forced shutdown restart. no solution and no support found. however it happens only 2-3 times per month. otherwise dependable workhorse when gaming or developing solid works models. handles master cam well. open multiple tabs for school and keep up with a lot of background processing. M4 key will change mode and a setting of this is silent operation which is nice for lectures however i haven't had the need to use it as the fan is fairly quiet to some of the laptops i've had in the past.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Hunter,
We sincerely apologize for the keyboard issue you're experiencing with the Gaming Laptop and for any inconvenience this may have caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2402038043-0023" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - Built-in Keyboard Issues - https://www.asus.com/support/faq/1015071/
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop lasted just about six months, then crashed. Unable to even bring up bios. Totally and completely unusable. Not even bothering to try and get it repaired. It ran brutally hot, while gaming, which I suspect played a role in it's demise. Money wasted.
No, I would not recommend this to a friendWaste of money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like the graphics card.. It gives sometimes blue screen if I want to run 2 apps together like Adobe photoshop and Google chrome. Completely trash, unsatisfied!
No, I would not recommend this to a friend$3,000 Keyboard Issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a $3,000 laptop with keyboard issues. I've only had it for a few months and the keyboard seems to work whenever it feels like it on start up. It's a pain in the butt to have to restart or shut down and power on in order for it to work. I don't know if I just got a lemon or if they're all like this but just be careful.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Malachi J,
We sincerely apologize for the keyboard issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2404039077-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015071/
Buy a desktop instead
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loud and heavy. Overall performance is great . But can own a desktop instead
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Aravind1996,
Thank you for sharing your experience with your laptop, and we apologize for the problems you've encountered. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. It is greatly appreciated that you have provided us with feedback, which will be passed to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2404031094-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015064/
terrible service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible service from the shop, I waited 20 days for my computer and no attention or anything, but apart from that being polite and a calm person I asked if any attention was possible due to the lack of information on my order and they didn't even know the specific location of my equipment, and in which the shop manager said ‘to have that attention only online’. When I got home I tried to complain about my purchase and was told that it was only possible in the shop, honestly very poor service on both sides. The conclusion of the story was that this wasn't the laptop I wanted but because the other one had been cancelled I was forced to buy a laptop that was already in the shop, but of course 20 days to wait for something that was already in the shop .... Translated with DeepL.com (free version)
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear BernardoV,
We do understand the inconvenience this may have caused you and your dissatisfaction with the quality of your recent customer service experience with the seller.
Hopefully, this sales issue was resolved by your vendor. If you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Buyer beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience. My wife used this laptop for just over a week when something happened internally. None of her games would load, just starting the unit up would take several minutes, system would bog down scrolling over icons on windows home screen. Per tech support, factory reset and updated everything, still wouldn't work. Sent laptop in, just found out they are returning it with "no problems found". So now I have a $3000 laptop I can't use or return to Best Buy. What a nightmare, please avoid this brand.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Daniel T,
Please accept our sincere apologies for the problems you've encountered with the notebook and our repair process, as well as the inconvenience. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
We would like to make your experience with ASUS a better one. Please send us an email at [email protected] and include the case number "N2402038043-0005" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Avoid the entire G series.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Faulty motherboard broke down after one year, keyboard turning on and off during the initial year. $2,700 laptop shouldn't result in an experience like this.
No, I would not recommend this to a friend- Pros mentioned:Screen size, Ssd
: Outstanding Potential with Customization – A Cal
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Certainly, Naeem. Below is your review revised to reflect the respectful and constructive feedback you want to share with Best Buy, emphasizing the need for offering more maxed-out models while affirming the G618’s potential as a high-end, enthusiast-grade machine. It maintains a professional and appreciative tone while encouraging improvement in future offerings: --- Title: Outstanding Potential with Customization – A Call for Expanded High-End Configurations Review: As someone who relies heavily on a high-performance system for academic research, speech-to-text workflows, AI applications, and intensive multitasking, the ASUS ROG Strix G18 (G618) offered a solid foundation—but required thoughtful upgrades to truly meet the demands of my daily workload. Out of the box, the base configuration was capable but not sufficient for the volume and intensity of my tasks. To fully unlock the laptop’s potential, I upgraded it with 64GB of RAM, expanded the SSD storage to 8TB, and enabled XMP profiles with fine-tuned overclocking. These enhancements elevated the G618 into a true ultra-high-tier performer, capable of handling productivity, creative, and technical workloads with ease, while also offering smooth gaming and media experiences. The 240Hz QHD display, RTX 4080 GPU, and 14th Gen Intel Core i9 processor provide an exceptional performance base—but they truly shine when paired with expanded memory and storage. With these upgrades, the G618 now matches or exceeds many desktop-class systems I’ve used, all while retaining mobility and style. My experience with Best Buy was efficient and professional. The staff was supportive, and the product arrived in excellent condition. However, I would like to respectfully suggest that Best Buy consider expanding its inventory to include more maxed-out or near-max configurations of systems like the G618. Many users—particularly professionals, graduate students, or enthusiasts—require out-of-the-box setups that reflect higher-tier needs without having to pursue aftermarket upgrades immediately. This machine has the raw architectural potential to serve both high-performance gaming and demanding academic or creative use cases—but the current base models don’t reflect the full capability the platform can offer. That’s an easy gap to close, and doing so would make Best Buy an even more trusted destination for power users like myself who require reliability and top-tier configuration support. Conclusion: The ASUS ROG Strix G18 G618 is an outstanding machine—once properly outfitted. With a little customization, it becomes a class-leader. I commend Best Buy for offering this model and encourage a continued focus on high-specification offerings. This approach would better meet the growing needs of students, creators, and professionals who depend on serious computing power from day one. Naeem Ahmed
I would recommend this to a friend Great specs but dubious longevity
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love this laptop. It had great specs, good reviews and a beautiful design. But after only using it for 5 days, the screen shut off and my computer was no longer able to function. The Geek Squad wasn't able to fix it or even figure out what went wrong. I ended up having to return it. For the price point and supposed quality, I was disappointed that it broke down so quickly.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alex B,
Thank you for sharing your experience with the laptop, and we apologize for the problems you've encountered. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We appreciate your feedback which will be reviewed by our Product team.
Although you no longer have the unit, we do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at [email protected] and include the case number "N2402038043-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus ROG Strix 18"
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just received this yesterday and the CPU fan isn't working, even tried uninstalling Armoury Crate and reinstalling it, then removing it all together and installing G-Helper, the same thing, 0-RPM for the CPU fan. I like the G18 otherwise. I'll return it and order another one and hope I hit the lottery with the next one!!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alake001,
It's our sincere regret to hear that the Gaming Laptop has a defective CPU fan and we apologize for any inconvenience this may have caused you. This is not the quality of products we aim to provide. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2402038043-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Processor speed, Screen sizeCons mentioned:Battery life
A great gaming computer!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would like to start off by saying I've been a Mac user for easily 15 years now so transitioning to a PC has been a little rough in some areas. I sought after getting this computer specifically for gaming after a couple of my friends convinced me to finally cave and buy one. I only know what to look for in a computer for designing so I was a little out of my comfort zone when it comes to knowing what's good and needed for gaming, so I relied heavily on my friends advice and expertise for this and so far, I'm not disappointed. I think the first "shocking" factor for me is the price. I didn't realize how expensive a gaming computer could be, but after some research and discussions with my friends the price for what you get with this computer is reasonable. I think there's a ton of bells and whistles and this computer will last me a long time and is perfect for playing games on Steam with my friends. The sheer size of the computer is taking some getting used to. I'm used to a mac which is pretty slim and lightweight whereas this is pretty bulky and not as easy to cart around. But I do love the display and brightness of it. The keyboard is large and easy to use. I love the rainbow lighting all around. This computer is very fast. It starts up without a hitch and loads everything at lightening speed. So far gaming, streaming and talking has all been seamless. My biggest complaint is the batter life. I don't know if this is normal for gaming computers, but the battery doesn't last long at all. I think I get about an hour or maybe an hour and a half before it almost dies so I just try to keep it plugged in. I've also experienced some other glitches that I hope clear up on their own. The keyboard lights seems to glitch at night. Some times they don't turn on and some times they come on for a few seconds and go out again. And one time the computer completely restarted randomly while I was in the middle of something. All in all, I'm very happy with this computer and excited to explore the world of gaming and PC's!
I would recommend this to a friend RETURNED due to missing microphone hardware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although it has power, mine arrived with no hardware for a microphone. We returned it.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Thea,
We're sorry to hear that you've received a defective product and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Having returned the device, we hope that you were able to obtain a functioning replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2404039077-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:PerformanceCons mentioned:Battery life
An absolute BEAST
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't take long to be impressed by this stunner of a machine. From the first step of unboxing all the way through maxing out settings on your favorite games, it is clear that this laptop is made with the finest craftsmanship and attention to detail. Even some of the traditional "downfalls" of gaming laptops were surprisingly subdued and overall I could not be happier. Pros: Performance - The specs here seem to speak for themselves but this laptop still regularly surprises. High FPS on maximum graphical settings made every game feel like butter. I did not do and tasks like video editing and rendering but from experience with comparable systems I can't imagine being disappointed. The screen is also visually stunning. 240hz refresh rate is incredible and the panel itself has great color accuracy and viewing angles. Aesthetics/ design - I mentioned it in the intro but this is just a great looking machine. the materials feel quality and the design of the elevation help with cooling but also put it at a very pleasing angle. Even the keyboard is as beautiful as it is satisfying to use. "Cons" - The only thing I can really knock here is battery life. It's not great while running at full capacity HOWEVER it was not unexpected at all. I also have not used other gaming laptops so it's hard to compare. overall this is a fantastic machine that meets or exceeds all expectations and I can't recommend it enough.
I would recommend this to a friend Do not get this PC.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not get this computer it constantly overheats the new Intel I9 is running 212 degrees while trying to run games to the point the computer freezes
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Timmy,
We're sorry to hear that the notebook is overheating and we apologize for the inconvenience caused. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2402038043-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues - https://www.asus.com/support/faq/1015064/
wrong computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sent the wrong computer, it was disaster. My son is out of state and this was a very hard return.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear James T,
We're sorry to hear that you've received the wrong product. This is not the kind of experience we want our customers to have with our resellers. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2402038043-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Issues redeeming extras.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Items added to the purchase as an extras/gifts if its going to require payment information to redeem.
No, I would not recommend this to a friend
