Customer Ratings & Reviews
- Model:
- G815LW-G18.U95080
- SKU:
- 6613958
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Meh
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would say it is good, but unfortunately the unit I had would freeze and stutter during gaming. Could have been a defective unit, but besides that everything was phenomenal.
I would recommend this to a friendVery good machine .
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The temperatures make it worth the purchase. The 5090 has gotten temperature high temperatures but the 5080 is the sweet spot
I would recommend this to a friendExcellent purchase Excellent service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An excellent purchase, good attention and service from the store staff.
I would recommend this to a friendTittle
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good price and good built quality. Good good good good
I would recommend this to a friendNew laptop!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am adjusting to Windows 11, the speed of the computer is great!
I would recommend this to a friendSeems fine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Swems like a powerful system however like the defaint it has too much power for such an compact system constantly overheats without throttle stop.
I would recommend this to a friendExpensive laptop but worth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good laptop so far, will update as I spend more time with.
I would recommend this to a friendThe best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best machine. All personal on store very very friendly
I would recommend this to a friendYou get what you pay for!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get exactly as advertised, strong high end machine. The plastic is a bit underwhelming, however, the laptop is a beast. Recommended if you don't care about OLED screens.
I would recommend this to a friendASUS - ROG Strix G18 Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fast, powerful. I run VR games as well. It has the RTX and storage requirements I needed.
I would recommend this to a friend50/50
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad laptop but it had a lot of issues with the bios and configuration sometimes the internet icon disappeared and come back
I would recommend this to a friendGood value
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good! I would prefer a strix scar 18 though but best buy doesn't have it available right now. It's worth the price and I love the new design from ROG this year.
I would recommend this to a friendLove the pad!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's exactly what I was expecting. It's big but that's ok.
I would recommend this to a friendMultiple exchanges same issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this twice for the same issues horrible popping/crackling audio to the point i couldn't hear anything updated all drivers and looked for any solution just no fix available brought my first one back had to have another shipped in from out of state got it in and had the exact same issue again tryed all the fixes I could think of but ultimately Ihad to swap it out for a different brand all together. Very disappointed i actually really liked the way this one looked, loved the bigger size and the graphics and features.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BENJAMINL,
We sincerely apologize for the repeated audio issues you experienced with the ASUS G815LW Gaming Laptop. We understand how frustrating it must have been to encounter persistent crackling and popping sounds, especially after multiple attempts to resolve the problem and even replacing the unit. Your feedback is extremely important to us and will be shared with our product and engineering teams for further investigation.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2507030258-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Graduation gift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for sons graduation gift and had excellent customer service on choosing the best option for him.
I would recommend this to a friend- Cons mentioned:Weight
Cheaply made
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to say I was excited to get this laptop. It has great specs and the screen looks good. At least according to what i read online but after I received it, i was disappointed because the build quality is bad. It is all made out of plastic for a laptop that is over $3000 i was expecting something else. I know it is 18” laptop amd its big and heavy but its not great. Also the RGB lights started flickering after a few hours and the fan was working really hard and I suspected it was caused by overheating which was also disappointing. I ended up returning it and purchased HP Omen which has aluminum chassis and better build quality
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Vahid,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, and are built to last. This laptop is made of high-quality plastic, it is commonly used by other reputable companies. Typically, the RGB flickering may occur while updates are being installed and applied in the System Registry. ASUS provides warranty coverage for the product. Regarding your concern about the fan noise. It is normal just like any other brand with the same hardware configuration, for the fan to spin at full-throttle and generates noise louder than normal while the laptop is under heavy load like gaming, especially during the initial WINDOWS setup and WINDOWS Update installation. Also, the fan noise will be louder while antivirus software or malware are running continuously in the background. Ensure the system was not compromised by viruses or malware by doing a full system scan using internet security software or application. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle and noise will be louder than normal. It does decrease or normalizes once utilization goes down. If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Game
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves it and for the gaming he is really enjoying it
I would recommend this to a friendAbc
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great gaming laptop, but a little bit hot for cpu when it goes max
I would recommend this to a friendGreat laptop!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have it connected to my 4k tv. Great gaming laptop!
I would recommend this to a friendPowerful laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop internals, although the plastic exterior leaves much to be desired
I would recommend this to a friend