Customer Ratings & Reviews
- Model:
- RT-BE92U
- SKU:
- 10315484
Rating by feature
- Setup
Rating 4.4 out of 5 stars
- Range
Rating 4.4 out of 5 stars
- Signal Strength
Rating 4.4 out of 5 stars
Great multi-floor router
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great router that has many modern features and easy to use menu system. I have 2 with the 2nd set up as a wireless access point. Firesticks and the like need to be connected to an IoT network though. This requirement is new to me, but i had to figure it out myself.
I would recommend this to a friendShame on You Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device itself is great when working, but I got a bad one which happens. But after a lot of talking with Asus and there warranty the real bad guys are Best Buy. The deal with Asus is that Best Buy is a Authorized repair location for Asus and they should honor the Manufactures 3 year warranty, but instead want you to buy another warranty from them before they will help you after 14 days which then you must go to the devices Manufacture to get a repair. So I did but should have been able to take to Best Buy and they should have handled everything but because I did not buy there extended warranty they would not. Remember the device already has 3 years why should I need another warranty when Best Buy is a Authorized repair location for Asus.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Perfect,
Thank you for your feedback.
We do understand your dissatisfaction with the quality your recent customer service experience with your seller regarding the product warranty and the inconvenience this may have caused. If you need further assistance with the warranty service for the product, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Registered Nurse
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this recently and happy to purchase. It really woks very well.
I would recommend this to a friendDO NOT BUY THIS ROUTER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned this router for about 4 weeks. The good: It has a good web interface and is easy to setup. Speed is good. Able to get 1400mbs on speed test, both wired and wifi on a 1200mbs internet connection. When it works. The bad: This router reboots randomly. Can’t even watch a whole movie without interruption. Video conferencing is out of the question. So far today it rebooted at (from the system logs): 5:51 09:24 10:02 10:07 10:21 11:29 11:34 12:46 12:51 15:17 17:47 Lots of posts online with the same issue. So I am not the only one. A router that doesn’t stay up is no more than a paperweight.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Polcat,
We're sorry to hear that the router is constantly restarting and we apologize for the inconvenience this has caused. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2411031536-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] Router restarts automatically on a regular or irregular basis - https://www.asus.com/support/faq/1050723/
If you need a Wifi 7 router, get this one!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My router died on me randomly and after stopping down by best buy i was able to pick this router and havent had a problem since. Super fast speeds
I would recommend this to a friendExcellent router.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I find this router to be excellent. There are many negative reviews, but I have had no problem at all with the router. Speed is amazing, setup was very easy. Note that I have updated the router to the latest firmware as I write this review (March 8, 2025)
I would recommend this to a friendDon’t be fooled by all the raving reviews
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went off the reviews posted here at Best-buy. Two weeks in, I have had the most frustrating experience. This router will randomly drop all of your devices and remain offline from 10 minutes to over an hour. Not good when you have work and security depending on it. I never had a single issue with my Asus WiFi 6 router. I reset multiple times, changed settings per the Asus support forums and could never figure it out. Ended up taking it back and getting another model router. If you need reliable internet, please looks elsewhere.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Beezy922,
Thank you for sharing your experience with the ASUS RT-BE92U router. We sincerely apologize for the connectivity issues and the frustration it caused, especially given your reliance on a stable network for work and security. We understand that the product was returned, and we appreciate your detailed feedback. It will be passed along to our product team for further review to help improve future designs and performance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2410039925-0035" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Simple to set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.East setup, works amazing. I love how I can control the kids internet time.
I would recommend this to a friendAsus step up
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This entire line of asus routers apparently has issues as it very difficult to find any router from them OVER 4 stars. Come on asus get your act together
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MackenzieR,
We’re sorry to hear that you’re having trouble setting up your ASUS router. To help resolve this, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2501038506-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-[Wireless Router] How to set up an Internet Connection https://www.asus.com/support/faq/1011715/
Constantly keeps on disconnecting
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi speed is great but it makes it very useless if its constanly powering off and rebooting itself. My netgear modem that is showing consistent connection while the asus is powering off
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CheifL,
Thank you for your comment.
We do understand your disappointment with this router and the inconvenience this may have caused if it is constantly auto-reboot. To resolve this issue, check the power connection and try connecting it to another known good power outlet or AC source. Ensure this router was placed in a well ventilated location to prevent overheating that can cause an auto-reboot. Additionally, if this router is running with an older firmware version, try updating it to the most current version posted at: https://www.asus.com/networking-iot-servers/wifi-7/all-series/asus-rt-be92u/helpdesk_bios?model2Name=ASUS-RT-BE92U . Furthermore, check if the router's settings matches with your ISP's modem security credentials. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Great Product Upgrade
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this router great addition to my current mesh system as the primary router. I'm also able to see the difference in my wifi since the other router have a 2.5 backhaul back while utilizing a 10g WAN.
I would recommend this to a friendJunk
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried two Asus routers and let’s just say, you usually get what you pay for however with this router you get less for more. Setting up is simple but consistent coverage is lacking. Wi-Fi randomly drops out. The fiddle with it and try to fix it factor is extremely high. The router is buggy and leaves so much to be desired.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chilidog,
We sincerely apologize for the wireless connectivity issue you're experiencing with the router and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2412010337-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] WiFi signal is often disconnected - https://www.asus.com/support/faq/1030641/
Decent, for a small area
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace Google Pro WiFi for WiFi 7, most things worked, but a few devices would just die for no reason. Had to return unit.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear PoolGuy,
We sincerely apologize for the issues you've faced with the ASUS RT-BE92U router and for the inconvenience this has caused you. What you've experienced was not intentional. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
Although you have returned the device, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2501038506-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Disconnects a lot
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this router several months ago and it has been a constant headache. We have a lot of equipment between two home offices, kids faming systems, security cameras, and "smart devices". Most features, like QoS, has to be kept off since it utilitizes a RAM and kicks everything offline. In fact, almost every feature this thing has is unusable for this very reason. What is the point of having these features. We've found many others online experiencing the same issues with this model. Asus used to make a great router and we're disappointed by how much we spend troubleshooting and restarting.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Amanda,
Thank you for your comment.
We do understand your disappointment with this and the inconvenience this may have caused if you are experiencing connection problems. To resolve this issue, check if the router’s security settings matches with your ISP’s modem credentials, verify if the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired with a network cable, and ISP's internet service or connection is working properly or stable. Legacy devices may not work properly with WIFI-6E or WIFI-7, check updates for these devices. Also, try connecting this manually to either 2.4GHz or 5GHz. Try resetting the mesh routers and reconfigure or set up the devices. Also, we recommend updating the router's firmware if it is running with an older version. The most current version is posted at: https://www.asus.com/us/networking-iot-servers/wifi-7/all-series/asus-rt-be92u/helpdesk_bios?model2Name=ASUS-RT-BE92U . Furthermore, place this router in a central location within your home, away from walls and obstructions, keep it elevated off the floor and away from electronic devices that may cause interference.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
New Router
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great router it makes an excellent hub too for my Ethernet connection.VPN functionality is much simpler than my older router.Well made router.
I would recommend this to a friendStill waiting for a fix!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shame on me for not doing my homework. I naively trusted an Asus brand product. Regretfully, I did not discover the error of my ways until it was too late to return it. As so many others have posted (here and on other sites), I have had issues with unstable connections, with dropped devices, with 1 core of the internal processor running 100%, with spontaneous reboots, with the system log recording the same thermal zone fault every 3 seconds, with a very restricted 6G range, etc. Hoping (but unfortunately not expecting) that a firmware update will correct these problems, I check daily for such an update. In the meantime, I have purchased another router which is doing fine.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bill,
We sincerely apologize for the issues you're experiencing with the router and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
To troubleshoot the issues described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number " N2410039925-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Wireless Router] Wireless Router Frequently Asked Question (FAQ) - https://www.asus.com/support/faq/1048876/
Smaller Footprint Than 96u But Better
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will preface my review with the fact that I am familiar with ASUS routers. I bought the BE92U with a much smaller footprint to replace the much larger BE96U that I had had for a while. My home is a 2-story townhouse, and I had an AI mesh network set up on the 96U, so I needed that on the new 92U router. Set up was simple using my web browser. For me, there was no real need to change default settings of the router itself. I did use my Asus RT82 and RT86 routers to reestablish my AI Mesh network, with the RT82 in my main bedroom and the RT86 in my office/game room. Once I reset those 2 and set them up as mesh nodes, they were recognized by this router, and everything is working fine in all 3 bands. Additionally, I was able to set up and use an external USB drive as a Network drive. I definitely recommend this router. (BTW, firmware is the latest).
I would recommend this to a friendGreat router.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great router. Much better then the 6e tp link router i replaced it with. The tp link had more antennas even and this asus router seems to have better range and connectivity.
I would recommend this to a friendDied after a few months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently bought this a few months ago and it worked good for the month of use I got out of it. Then I had to go out of town for a month and upon my return, found that the router had died. No power, no lights flashing, just nothing. I tried a different power supply that matched the same plug, voltage and amps and still nothing. This was my first time buying an Asus router and will be my last. Will not recommend this router to anyone I know.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DavidH,
Thank you for your comment.
We certainly understand your disappointment with this router and the inconvenience this may have caused if it cannot power on after a few months of usage. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, and are built to last. If you have tried another known good power supply, power outlet or AC source and a hardware reset using the switch and the problem persisted, we recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
If you need more information or further assistance with the warranty for the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Solid choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'd been looking at Wifi 6E routers for a while when I noticed Wifi 7 was available. After spending time on several models I choice this one based on the features. Solid router and a decent price point for Wifi 7.
I would recommend this to a friend
