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Customer Ratings & Reviews

Your price for this item is $199.99
The comparable value price is $249.99

Customer reviews

Rating 3.8 out of 5 stars with 176 reviews

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Rating by feature

  • Setup

    Rating 4.3 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

70%would recommend to a friend

Customers are saying

Customers have good things to say about the RT-BE92U BE9700 Tri-Band Wi-Fi 7 Router's overall performance, speed, signal strength, and range. Many users report that the router performs exceptionally well and provides significantly improved speeds and signal strength. However, some customers have reported experiencing random network connectivity losses and high CPU usage. The router also has modern features and adds an additional layer of security.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 176 reviews
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    my review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had problem with original router. Took back and exchanged for a new one and that one was dead out of the box so i exchanged it and the new one had maintaining a connection until i changed some settings and downloaded new firmware. Its working ok now except after the firmware update it shows my laptop is connecting by 2 clients! Ugh! Overall it's a good router with plenty of features! Calling tech support at ASUS was not very helpful!

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Wifi not as advertised... sort of

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Currently have Quantum fiber so I was able to get the two gig hardwired no problem. However, Wi-Fi from my desktop shows roughly 400mbps download and my phone is only 300mbps. I cureently only have use the desktop and my phone on the asus router, everything else is going through a tp-link deco mesh AP. when I switch to the deco's, which had the whole house on it including ring cameras, I get 900mbps wifi download when the only thing on the router is the desktop and phone. My main reason perching sing this in addition to the Wi-Fi 7, is the 1 gig download for 2.4 gigahertz Channel, majority of the routers on the market only avg 600 Mbps for 2.4 Channel. With that said, a bit overpriced in my opinion especially since I don't get good download, I have to use the deco

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Riceball,

      We sincerely apologize for the slow wireless speed issue you're experiencing with the router and for the inconvenience this has caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2501038506-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Wireless Router] How to improve Wi-Fi Connection -  https://www.asus.com/support/faq/1047919/ Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect router after firmware updates

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Router had cpu/reboot issues in the past but they are now fixed. Make sure to factory reset the router with the reset button on the back, then flash the latest firmware (3.0.0.6.102_38962) of this review. then do one final reset with the button on the back for a 100% fresh slate.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Quality Router for Wi-Fi 7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. The router was easy to set up and upgrade my network. There was some minor retooling but everything was up and running fairly quick. Haven't had any issues with the router so far. The attached app make operating router remotely easy. Very happy with purchase

    I would recommend this to a friend
  • Pros mentioned:
    Range, Speed

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great range and crazy fast. I've gotten near full gig speed via wifi on some devices.

    I would recommend this to a friend
  • Cons mentioned:
    Firmware

    Rated 3 out of 5 stars

    Buggy early firmware hampering a good router

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Suffering from buggy firmware. Several complaints in the forums of random disconnects, and other issues (in the logs) Asus (in forums) has suggested a process of firmware update and then a hard reset. Fixed for some, not for others. I'm in the middle. My random disconnects have lessened, but I'm having intermittent delays and a lot of errors in the log (thermal errors, deauth errors, etc.). I've written to Asus (sending logs) and haven't heard back.... It may be fixed over time, but if you can, wait a bit... Asus, if you're listening, I'd like some support.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear IMAGNE,

      We sincerely apologize for the issues you've faced with the router and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. We would like to make your experience with ASUS a better one.

      Please send us an email at [email protected] and include the case number "N2501038506-0002" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Range, Speed

    Rated 5 out of 5 stars

    WiFi 7 upgrade

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saved config to a pc from my gt-ax6000, restored on rt-be92u. Updated firmware. No flakiness, better WiFi in a traditional hard to reach area, better switching, and now our WiFi 7 devices get more bandwidth - laptop used to get 100MB/s now gets 150 MB/s.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    nice upgrade

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my ASUS WiFi6 router with this one. I saw no significant boost in speed. I have several tplink plugs which had a problem connecting, after numerous attempts the problem was wpa2/wpa3 security. I changed it to wpa2 only for the 2.4 ghz network and they connected then put it back to wpa3/wpa2 and they are fine. It also doesn't connect to the internet sometimes and needs to reboot through the web page

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Great Router

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this to replace some google mesh units i had. Its a good unit that has a good amount of customization you can do to optimize things. The range isn’t amazing so be aware you may need to invest in a range extender.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Reliable eqy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router replaced my 10 year old Asus router. I never had any problems with the previous router, it just became outdated. I hope to have another long run without any issues. Easy to install and setup. I like the option to add the mesh, as my house is 3 floors.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Router With Many Issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router has given me nothing but grief for the past 3 months. I bought it late July 2025. The last fee months it constantly will just quit working for no reason. After the last firmware update a week ago, the 2.4 ghz band quit working. I installed Merlin on it and that was ok for a few days. Now it just randomly stops working yet again. I dont have fancy settings and use suggested channels. I also disable wps. Im calling support tomorrow and if they dont give me a solution I’m never buying another Asus product. I have an AX58U that never gave me a moment if trouble anc I’ve had to go back to using it so now I cant take advantage of the higher speeds on the 1.2 gps fiber optic internet I have. Really annoying. I game and watch videos plus we have multiple devices. I thought this Wi-Fi 7 router could handle it. From what I’ve read this router has nothing but issues.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear FeenixT,

      Thank you for your comment.

      We do understand your disappointment with this router and the inconvenience this may have caused if you are experiencing connection problems, and the 2.4GHZ connection finally stop after a firmware update. To resolve the unstable connection problem, ensure the router is placed in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. If after the firmware update, the 2.4Ghz bandwidth quit working, check in the Wireless Scheduler, if 2.4GHz was not scheduled to turn off. Also, try to disable "Smart Connect" and try setting up the 2.4GHz or 5GHz bandwidth separately. Furthermore, check if your PC or devices are running with the most current wireless drivers.

      Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel

      ASUS Customer Loyalty Asus

  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Buy this product!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid product. WiFi speeds increased, no lags, kids are happy

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Weak router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Router doesn't have much power. Get many dead spots and devices keep disconecting. My old model worked better.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jimg50,
      We regret to learn that you are experiencing connectivity issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2501038506-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support
      FAQ-How to improve Wi-Fi Connection  https://www.asus.com/support/faq/1047919/ Asus

  • Cons mentioned:
    Connectivity, Price

    Rated 2 out of 5 stars

    Asus needs to fix the firmware, randomly crashes.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are using this with wifi 6 band, please disablw Ai protection and limit the devices resources. It seems it will reboot itself or lock up once a day. It looks like its a known problem. This is why its super cheap period. The manufacture knows something js wrong and discounted it.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear MrBean,

      We sincerely apologize for the issues you're experiencing with the router and for the inconvenience this may have caused you. To troubleshoot the auto reboot issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2412010337-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Troubleshooting] Router restarts automatically on a regular or irregular basis -  https://www.asus.com/us/support/faq/1050723/ Asus

  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Good Performing Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Tri Band Router offers the features and performance I wanted. Wifi download speeds in the 550 - 610 Mbps to my cell phone. Straightforward setup and a mobile app to tinker with.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    IOT and VPN

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good. Cool options like setting up a VPN on an SSID so my wife can watch her korean drama shows as if shes in Korea. I have 25 IOT and other devices hooked up to this thing and its performing like a beast. The only thing is that URL filtering doesnt work, and never has on any ASUS router I have ever owned. Not sure why.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity, Firmware

    Rated 1 out of 5 stars

    Bad Router, probably chipset issue. Avoid.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazingly bad. Seems the firmware is not ready. Coming from the AX88U-Pro to this I thought I might be getting some better features and ports. Come to find out the firmware looks the same but seems not to function correctly. Then you have the strange disbursement of the bandwidth across the bands, leaving the 5GHz band with an oddly small amount of bandwidth while the new 6ghz network just basically sits there because it only functions within a 10 feet radius of it. Basically you need to be within eyesight of the router in order to get WIFI7. It's propbably not a bad device for a 1 bedroom apartment or a small economy room, but not much else. Also, VPN fusion does not function correctly, the router bogs down and seems to save settings and then never be able to change those ever again. Directly from a full fresh initialization this thing takes a poop.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear ShoutHouse, 


      Thank you for your feedback
       
      We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing connection problems. To resolve the unstable connection, please verify if the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired with a network cable, and ISP's internet service or connection is working properly or stable. Additionally, check if the router matches the credentials of your ISP's modem. Legacy devices may not work properly with WIFI-6 and WIFI-7, please check updates for these devices. Also, try connecting this manually to either 2.4GHz or 5GHz. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/
         
      Thank you for choosing an ASUS product. 
        
      Regards,
      Rodel 
      ASUS Customer Loyalty Asus

  • Rated 5 out of 5 stars

    Best WiFi 7 router

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been running Asus routers for years and as of lately on my iPhone 17 pro max I had the WiFi bug hard so it was time to try any solution so I picked this WiFi 7 capable router and my speeds went over 1gb on WiFi from 459mb. The price is cheap for a WiFi router with this much capability you will not be disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup, fantastic features and UI, some not so great quirks (streaming across different networks, etc). Overall a great router even with the minor negatives. If all you need is a high performance router for gaming or streaming, this is a solid choice. We especially like the family controls, content filtering, etc. I personally use a few of the other features like VPN and SMB with success as well. Overall a great router for the price even with the quirks.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Fast Bu Unreliable Connection

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old linksys started to fail, so, I began the search to replace it. This router seemed to offer the speed and features we needed in our house. It is fast. the AI Mesh network is phenomenal! However, this thing will drop connections 2-3x a day. It comes back after 2-3 minutes, but causes major interruptions. You are better off buying one of the older units for reliability. This one is probably going back.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We're sorry to hear that the RT-BE92U router wi-fi signal is often disconnected and we apologize for the inconvenience this has caused. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2501038506-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Troubleshooting] WiFi signal is often disconnected -  https://www.asus.com/support/faq/1030641/ Asus

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