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Customer Ratings & Reviews

Your price for this item is $199.99
The comparable value price is $249.99

Customer reviews

Rating 3.8 out of 5 stars with 215 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

70%would recommend to a friend

Customers are saying

Customers have good things to say about the RT-BE92U BE9700 Tri-Band Wi-Fi 7 Router's overall performance, speed, signal strength, and range. Many users report that the router performs exceptionally well and provides significantly improved speeds and signal strength. However, some customers have reported experiencing random network connectivity losses and high CPU usage. The router also has modern features and adds an additional layer of security.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 215 reviews
  • Cons mentioned:
    Cpu usage

    Rated 3 out of 5 stars

    Avoid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So there are a lot of reviews of this unit cutting or cycling when the cpu 100%. That’s true and it can happen anytime it wants. Because my work is crucial, I use direct Ethernet for my systems to but that doesn’t mean I am safe. Actually considering disabling the DHCP portion of the router and installing a wired router to handle those requests.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear AndrewMD,
      We regret to learn that you are experiencing connectivity issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2501038506-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support
      FAQ-How to improve Wi-Fi Connection  https://www.asus.com/us/support/faq/1047919/ Asus

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    More reliable than the other brands now available

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very stable wifi with great speed. Good value compared to the mesh systems when your house is two floors and don't really need a mesh system. Very robust configuration options as well, without yet another subscription.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent for streaming and smart home devices.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router has a good interface with a lot of available info and options. It also covers the full range I needed, but does run hot and the RAM runs almost maxed out all of the time. With that said, those two concerns don't seem to cause any problems.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Best Buy Employee

    Rated 5 out of 5 stars

    My Gaming router

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device's exceptional performance immediately stood out, providing seamless connectivity for all my devices. Its user-friendly interface made setup and configuration effortless, even for someone with limited technical expertise. The router's robust features, including advanced security protocols, provided peace of mind while gaming online. Furthermore, its sleek design seamlessly integrated into the existing home entertainment setup, enhancing the overall aesthetic appeal. Overall, it's a reliable and high-performing router that significantly improved the online gaming experience.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Range

    Rated 5 out of 5 stars

    Asus is the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works exactly as expected. I am using this as a mesh extender off of my main asus router. Made my whole house have good wifi

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    my review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had problem with original router. Took back and exchanged for a new one and that one was dead out of the box so i exchanged it and the new one had maintaining a connection until i changed some settings and downloaded new firmware. Its working ok now except after the firmware update it shows my laptop is connecting by 2 clients! Ugh! Overall it's a good router with plenty of features! Calling tech support at ASUS was not very helpful!

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Wifi not as advertised... sort of

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Currently have Quantum fiber so I was able to get the two gig hardwired no problem. However, Wi-Fi from my desktop shows roughly 400mbps download and my phone is only 300mbps. I cureently only have use the desktop and my phone on the asus router, everything else is going through a tp-link deco mesh AP. when I switch to the deco's, which had the whole house on it including ring cameras, I get 900mbps wifi download when the only thing on the router is the desktop and phone. My main reason perching sing this in addition to the Wi-Fi 7, is the 1 gig download for 2.4 gigahertz Channel, majority of the routers on the market only avg 600 Mbps for 2.4 Channel. With that said, a bit overpriced in my opinion especially since I don't get good download, I have to use the deco

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Riceball,

      We sincerely apologize for the slow wireless speed issue you're experiencing with the router and for the inconvenience this has caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2501038506-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Wireless Router] How to improve Wi-Fi Connection -  https://www.asus.com/support/faq/1047919/ Asus

  • Rated 4 out of 5 stars

    An Epic Wi-Fi 7 router for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a "starter" ASUS router with Wi-Fi 7, this is an epic choice. Not only is it a really quick setup, it offers a ton of features with the ASUS firmware. As well, it's price is great for a Wi-Fi 7 router. That said, there's a few features I wished it had or supported. Granted these are rather niche features, but support for VLAN would be awesome to have. Having the 4 LAN ports receive different VLAN's would be amazing. The mini-support for guest networks and IoT networks is nice, but they can still communicate with each other.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this router for 11 months now and it’s been great. I’ve never had issues with connectivity or internet speeds. I have 1 Gig internet and the speed is the same anywhere in my house

    I would recommend this to a friend
  • Cons mentioned:
    Firmware

    Rated 3 out of 5 stars

    Buggy early firmware hampering a good router

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Suffering from buggy firmware. Several complaints in the forums of random disconnects, and other issues (in the logs) Asus (in forums) has suggested a process of firmware update and then a hard reset. Fixed for some, not for others. I'm in the middle. My random disconnects have lessened, but I'm having intermittent delays and a lot of errors in the log (thermal errors, deauth errors, etc.). I've written to Asus (sending logs) and haven't heard back.... It may be fixed over time, but if you can, wait a bit... Asus, if you're listening, I'd like some support.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear IMAGNE,

      We sincerely apologize for the issues you've faced with the router and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. We would like to make your experience with ASUS a better one.

      Please send us an email at [email protected] and include the case number "N2501038506-0002" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    nice upgrade

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my ASUS WiFi6 router with this one. I saw no significant boost in speed. I have several tplink plugs which had a problem connecting, after numerous attempts the problem was wpa2/wpa3 security. I changed it to wpa2 only for the 2.4 ghz network and they connected then put it back to wpa3/wpa2 and they are fine. It also doesn't connect to the internet sometimes and needs to reboot through the web page

    I would recommend this to a friend
  • Pros mentioned:
    Range, Speed

    Rated 5 out of 5 stars

    WiFi 7 upgrade

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saved config to a pc from my gt-ax6000, restored on rt-be92u. Updated firmware. No flakiness, better WiFi in a traditional hard to reach area, better switching, and now our WiFi 7 devices get more bandwidth - laptop used to get 100MB/s now gets 150 MB/s.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Tri-band WiFi-7 router at a good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a full-featured Wi-Fi7 tri-band router that works well as a single router or as the main router in a MESH configuration. The additional Wi-Fi protocols and the 6mHz band adds a good bit of connectivity and speed on newer devices that support them, but it is still solid as a strong router that connects well with older devices. This is the best overall router that I have installed in a number of years. It runs essentially problem free. For those that want to set or adjust the very detailed various settings, that's all available to you. I would definitely purchase again.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect router after firmware updates

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Router had cpu/reboot issues in the past but they are now fixed. Make sure to factory reset the router with the reset button on the back, then flash the latest firmware (3.0.0.6.102_38962) of this review. then do one final reset with the button on the back for a 100% fresh slate.

    I would recommend this to a friend
  • Pros mentioned:
    Range, Speed

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great range and crazy fast. I've gotten near full gig speed via wifi on some devices.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Quality Router for Wi-Fi 7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. The router was easy to set up and upgrade my network. There was some minor retooling but everything was up and running fairly quick. Haven't had any issues with the router so far. The attached app make operating router remotely easy. Very happy with purchase

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity, Firmware

    Rated 1 out of 5 stars

    Bad Router, probably chipset issue. Avoid.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazingly bad. Seems the firmware is not ready. Coming from the AX88U-Pro to this I thought I might be getting some better features and ports. Come to find out the firmware looks the same but seems not to function correctly. Then you have the strange disbursement of the bandwidth across the bands, leaving the 5GHz band with an oddly small amount of bandwidth while the new 6ghz network just basically sits there because it only functions within a 10 feet radius of it. Basically you need to be within eyesight of the router in order to get WIFI7. It's propbably not a bad device for a 1 bedroom apartment or a small economy room, but not much else. Also, VPN fusion does not function correctly, the router bogs down and seems to save settings and then never be able to change those ever again. Directly from a full fresh initialization this thing takes a poop.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear ShoutHouse, 


      Thank you for your feedback
       
      We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing connection problems. To resolve the unstable connection, please verify if the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired with a network cable, and ISP's internet service or connection is working properly or stable. Additionally, check if the router matches the credentials of your ISP's modem. Legacy devices may not work properly with WIFI-6 and WIFI-7, please check updates for these devices. Also, try connecting this manually to either 2.4GHz or 5GHz. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/
         
      Thank you for choosing an ASUS product. 
        
      Regards,
      Rodel 
      ASUS Customer Loyalty Asus

  • Cons mentioned:
    Connectivity, Price

    Rated 2 out of 5 stars

    Asus needs to fix the firmware, randomly crashes.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are using this with wifi 6 band, please disablw Ai protection and limit the devices resources. It seems it will reboot itself or lock up once a day. It looks like its a known problem. This is why its super cheap period. The manufacture knows something js wrong and discounted it.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear MrBean,

      We sincerely apologize for the issues you're experiencing with the router and for the inconvenience this may have caused you. To troubleshoot the auto reboot issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2412010337-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Troubleshooting] Router restarts automatically on a regular or irregular basis -  https://www.asus.com/us/support/faq/1050723/ Asus

  • Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Great Router

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this to replace some google mesh units i had. Its a good unit that has a good amount of customization you can do to optimize things. The range isn’t amazing so be aware you may need to invest in a range extender.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Buy this product!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid product. WiFi speeds increased, no lags, kids are happy

    I would recommend this to a friend
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