Customer Ratings & Reviews
- Model:
- RT-BE92U
- SKU:
- 6594276
Rating by feature
- Setup
Rating 4.4 out of 5 stars
- Range
Rating 4.4 out of 5 stars
- Signal Strength
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the RT-BE92U BE9700 Tri-Band Wi-Fi 7 Router's overall performance, speed, signal strength, and range. Many users report that the router performs exceptionally well and provides significantly improved speeds and signal strength. However, some customers have reported experiencing random network connectivity losses and high CPU usage. The router also has modern features and adds an additional layer of security.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Shame on You Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device itself is great when working, but I got a bad one which happens. But after a lot of talking with Asus and there warranty the real bad guys are Best Buy. The deal with Asus is that Best Buy is a Authorized repair location for Asus and they should honor the Manufactures 3 year warranty, but instead want you to buy another warranty from them before they will help you after 14 days which then you must go to the devices Manufacture to get a repair. So I did but should have been able to take to Best Buy and they should have handled everything but because I did not buy there extended warranty they would not. Remember the device already has 3 years why should I need another warranty when Best Buy is a Authorized repair location for Asus.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Perfect,
Thank you for your feedback.
We do understand your dissatisfaction with the quality your recent customer service experience with your seller regarding the product warranty and the inconvenience this may have caused. If you need further assistance with the warranty service for the product, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Speed
Router signal
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good features, fast speed, little bit of headache to set up and the signal strength is bad supposed be 2700sq. My old tp link is 2500sq has better strength signal. But, I’m looking a brand away from tp link.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Lando,
Thank you for sharing your feedback on the ASUS RT-BE92U router, and we apologize for the issue you're experiencing with the signal strength. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2501038506-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Wireless Router] How to improve Wi-Fi Connection - https://www.asus.com/support/faq/1047919/
- Pros mentioned:Overall performance
Simple to set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.East setup, works amazing. I love how I can control the kids internet time.
I would recommend this to a friend New Router
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great router it makes an excellent hub too for my Ethernet connection.VPN functionality is much simpler than my older router.Well made router.
I would recommend this to a friendGreat Product Upgrade
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this router great addition to my current mesh system as the primary router. I'm also able to see the difference in my wifi since the other router have a 2.5 backhaul back while utilizing a 10g WAN.
I would recommend this to a friend- Pros mentioned:Speed
If you need a Wifi 7 router, get this one!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My router died on me randomly and after stopping down by best buy i was able to pick this router and havent had a problem since. Super fast speeds
I would recommend this to a friend - Pros mentioned:Speed
DO NOT BUY THIS ROUTER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned this router for about 4 weeks. The good: It has a good web interface and is easy to setup. Speed is good. Able to get 1400mbs on speed test, both wired and wifi on a 1200mbs internet connection. When it works. The bad: This router reboots randomly. Can’t even watch a whole movie without interruption. Video conferencing is out of the question. So far today it rebooted at (from the system logs): 5:51 09:24 10:02 10:07 10:21 11:29 11:34 12:46 12:51 15:17 17:47 Lots of posts online with the same issue. So I am not the only one. A router that doesn’t stay up is no more than a paperweight.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Polcat,
We're sorry to hear that the router is constantly restarting and we apologize for the inconvenience this has caused. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2411031536-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] Router restarts automatically on a regular or irregular basis - https://www.asus.com/support/faq/1050723/
Great multi-floor router
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great router that has many modern features and easy to use menu system. I have 2 with the 2nd set up as a wireless access point. Firesticks and the like need to be connected to an IoT network though. This requirement is new to me, but i had to figure it out myself.
I would recommend this to a friend- Pros mentioned:SpeedCons mentioned:Connectivity
Constantly keeps on disconnecting
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi speed is great but it makes it very useless if its constanly powering off and rebooting itself. My netgear modem that is showing consistent connection while the asus is powering off
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CheifL,
Thank you for your comment.
We do understand your disappointment with this router and the inconvenience this may have caused if it is constantly auto-reboot. To resolve this issue, check the power connection and try connecting it to another known good power outlet or AC source. Ensure this router was placed in a well ventilated location to prevent overheating that can cause an auto-reboot. Additionally, if this router is running with an older firmware version, try updating it to the most current version posted at: https://www.asus.com/networking-iot-servers/wifi-7/all-series/asus-rt-be92u/helpdesk_bios?model2Name=ASUS-RT-BE92U . Furthermore, check if the router's settings matches with your ISP's modem security credentials. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Disconnects a lot
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this router several months ago and it has been a constant headache. We have a lot of equipment between two home offices, kids faming systems, security cameras, and "smart devices". Most features, like QoS, has to be kept off since it utilitizes a RAM and kicks everything offline. In fact, almost every feature this thing has is unusable for this very reason. What is the point of having these features. We've found many others online experiencing the same issues with this model. Asus used to make a great router and we're disappointed by how much we spend troubleshooting and restarting.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Amanda,
Thank you for your comment.
We do understand your disappointment with this and the inconvenience this may have caused if you are experiencing connection problems. To resolve this issue, check if the router’s security settings matches with your ISP’s modem credentials, verify if the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired with a network cable, and ISP's internet service or connection is working properly or stable. Legacy devices may not work properly with WIFI-6E or WIFI-7, check updates for these devices. Also, try connecting this manually to either 2.4GHz or 5GHz. Try resetting the mesh routers and reconfigure or set up the devices. Also, we recommend updating the router's firmware if it is running with an older version. The most current version is posted at: https://www.asus.com/us/networking-iot-servers/wifi-7/all-series/asus-rt-be92u/helpdesk_bios?model2Name=ASUS-RT-BE92U . Furthermore, place this router in a central location within your home, away from walls and obstructions, keep it elevated off the floor and away from electronic devices that may cause interference.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Speed
Excellent router.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I find this router to be excellent. There are many negative reviews, but I have had no problem at all with the router. Speed is amazing, setup was very easy. Note that I have updated the router to the latest firmware as I write this review (March 8, 2025)
I would recommend this to a friend Better than ISP equipment !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing upgrade for my home internet over using the ISP equipment! So many. Features and control that definitely make it easier to have top tier network!
I would recommend this to a friend- Cons mentioned:Connectivity
Junk
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried two Asus routers and let’s just say, you usually get what you pay for however with this router you get less for more. Setting up is simple but consistent coverage is lacking. Wi-Fi randomly drops out. The fiddle with it and try to fix it factor is extremely high. The router is buggy and leaves so much to be desired.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chilidog,
We sincerely apologize for the wireless connectivity issue you're experiencing with the router and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2412010337-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] WiFi signal is often disconnected - https://www.asus.com/support/faq/1030641/
Solid router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good router, solid guest network and range works well. Set up AiMesh with older ASUS, whole house is covered with good signal strength.
I would recommend this to a friend- Pros mentioned:Overall performance
Died after a few months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently bought this a few months ago and it worked good for the month of use I got out of it. Then I had to go out of town for a month and upon my return, found that the router had died. No power, no lights flashing, just nothing. I tried a different power supply that matched the same plug, voltage and amps and still nothing. This was my first time buying an Asus router and will be my last. Will not recommend this router to anyone I know.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DavidH,
Thank you for your comment.
We certainly understand your disappointment with this router and the inconvenience this may have caused if it cannot power on after a few months of usage. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, and are built to last. If you have tried another known good power supply, power outlet or AC source and a hardware reset using the switch and the problem persisted, we recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
If you need more information or further assistance with the warranty for the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Decent, for a small area
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace Google Pro WiFi for WiFi 7, most things worked, but a few devices would just die for no reason. Had to return unit.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear PoolGuy,
We sincerely apologize for the issues you've faced with the ASUS RT-BE92U router and for the inconvenience this has caused you. What you've experienced was not intentional. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
Although you have returned the device, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2501038506-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Easy to setup
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 11 yr old set it up all by himself out of the box. And connected to it several wired and wireless devices. Its fast and simple.
I would recommend this to a friendWorks great
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgrading from an old asus router and went the same rout due to reliability. No issues so face
I would recommend this to a friend- Cons mentioned:Connectivity
Still waiting for a fix!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shame on me for not doing my homework. I naively trusted an Asus brand product. Regretfully, I did not discover the error of my ways until it was too late to return it. As so many others have posted (here and on other sites), I have had issues with unstable connections, with dropped devices, with 1 core of the internal processor running 100%, with spontaneous reboots, with the system log recording the same thermal zone fault every 3 seconds, with a very restricted 6G range, etc. Hoping (but unfortunately not expecting) that a firmware update will correct these problems, I check daily for such an update. In the meantime, I have purchased another router which is doing fine.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bill,
We sincerely apologize for the issues you're experiencing with the router and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
To troubleshoot the issues described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number " N2410039925-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Wireless Router] Wireless Router Frequently Asked Question (FAQ) - https://www.asus.com/support/faq/1048876/
Not a fan of Asus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I expected a high quality router spending over $200. After about 9 months, the 2.4 ghz band stopped working and I lost all connection to all my 18 smart devices. I spent over 3 hours in total with Asus "tech support" and no resolution. They said to box it up and send it in for a warranty repair.. yeah like that's gonna work. This thing is going in the garbage.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Daniel,
We regret to learn that you are experiencing connectivity issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2412010337-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-[Wireless Router] How to improve Wi-Fi Connection https://www.asus.com/us/support/faq/1047919/
