Customer Ratings & Reviews
- Model:
- VG249Q
- SKU:
- 6395359
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
- Features
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, refresh rate, and price of the TUF 23.8” IPS FHD 144Hz monitor. Many appreciate the adjustable stand and vibrant colors, along with the monitor's ease of use and performance in gaming. However, some users note that the speakers could be improved, and there have been some reports of issues with dead pixels and the lack of an included HDMI cable. A few users also mentioned minor concerns about ghosting.
This summary was generated by AI based on customer reviews.
perfect for gaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was excellent was everything I expected and more
I would recommend this to a friendGreat gaming monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Birthday gift for my college age son. He loves it.
I would recommend this to a friendGood monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish it had dual HDMI ports. Screen quality is very good
I would recommend this to a friendAwesome monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Son loves it and going to buy one for my hubby as well.
I would recommend this to a friendIt’s good monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great . My son love it. We’re happy to been buy it
I would recommend this to a friend- Cons mentioned:Dead pixel
Monitor Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The monitor was DOA. Had a lot of flickering and dead pixels. Was hoping it would turn out okay but I have terrible luck when it comes to purchasing monitors. Wanted to get and ASUS brand hoping for a change but that was not the case. Unfortunately Best Buy is out of new monitors and only have open box in stock. I have no choice but to return it as I was hoping to have 2 for my work and school activities. For this much money I was hoping that it would turn out well seeing that it's an ASUS product but I guess that was not the case. Will be returning this for the refund.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It is unfortunate that your monitor is suffering from flickering and dead pixels. All ASUS products undergo intensive quality control testing to make sure the best panels are being used. Regarding the flickering issues, did you try another display cable? For more information, regarding our Zero Bright Dot policy, please visit: https://www.asus.com/us/support/article/696/. If you have any questions or concerns, you can contact me at [email protected], or you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat. I'm here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is #N2011106186
Thanks for choosing ASUS
Regards,
Justin
ASUS Customer Loyalty - US Support
Works nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. The menu is a little weird at first. :-)
I would recommend this to a friendGood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Happy with it. Was delivered quit. E
I would recommend this to a friendYellow tint on the display. Whites look yellowish
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the monitor in hopes of it being better than my cheaper Asus monitor which is a ASUS - VG245H 24” 75hz. Of course this one has 144hz but the colors are very poor compared to the VG245H. On my older monitor the whites actually look white but on this monitor that whites have a yellow tint which I tried many different ways of changing the colors to make it go away but I was never successful. I’m someone who likes playing on Racing mode and both monitors were in the exact same display settings but the older VG245H beats this one miles away. And did I say cheaper?
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Seren,
Thank you so much for the feedback, I'm sorry to hear that the white has a yellow tint. This is not the kind of experience we want any of our customers to have. If possible, can you please attach an image/short video at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Good monitor, but poor black levels.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good monitor, with good controls. Blacks were not pulling out detail. Solid black area on a couple photos showed details on my 10yr old Samsung TN panel monitor. I returned it. Shadow boost in dark games may work, but not during general use.
No, I would not recommend this to a friend- Cons mentioned:Dead pixel
Gaming monitor with dead pixel
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came with a dead pixel. When I contacted the customer service I got hung up on. So I’ve just dealt with it. Highly disappointed and would like to get a new monitor without the dead pixel.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michael,
We are terribly sorry you receive the device with a dead pixel and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better.
We are recommending to have the unit return to Best Buy and request a replacement once you're within the return time period. This model also comes with warranty coverage for any issue that you may experience. You can also have the unit send to ASUS for repairs. A Return Merchandise Authorization (RMA) can be created Online by visiting our support page and selecting "service and repair", below that option please select "Create Online RMA." You also have the option to contact us directly, and we will create the RMA for you. For further assistance or if you would like to discuss this matter further, please reach out to our customer support team.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Quality screen, everything else is questionable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No one uses DVI. Coming from a older version of this Asus monitor that had TWO useful HDMI, this was a dumb decision. And the giant heavy base that takes up too much room on a desk.
No, I would not recommend this to a friendOverpriced
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The monitor is okay. I've found better monitors at this price or close to it. I paid $20 more for a 27" 1080p 144hz monitor two years before and it was MUCH brighter (400 nits) and supported GSync compared to this which is smaller, rated up to 250 nits, and doesn't support GSync/Adaptive Sync. I cannot recommend this monitor as there are way better monitors that can be found at this price. The low brightness and lack of GSync/Adaptive Sync at this price ruins it all.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Billy,
Thank you for sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with the quality of this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Speakers
Good But Eventual Stuck Pixels Forced Return
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good monitor but it developed stuck pixels after 10-12 days, so I returned it. Speakers are on the bad end of average but at least it has them.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sarapin,
We're sorry to hear about the issues you're having with the pixels and speakers on this model. In regards to the issues you're having with the pixels, we would recommend that you reaches out to us with images of this issue and we'll have our team assess it. For more information send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Beautiful monitor ruined by dead pixels
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've exchanged a couple of these monitors now and 3/3 each monitor has 1-3 stuck or dead pixels. Probably won't bother most people, but I'm am seriously disappointed because otherwise the monitor and stand are spectacular.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear sean19,
I'm sorry to hear that you have multiple monitors with stuck or dead pixels. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. Based on what you have described, both stuck bright and dead pixels, this monitor may qualify for an RMA replacement. Please refer to the guide below. You can also send me pictures of the affected units and we can discuss repair options. If you have any general or technical questions, please email me at [email protected] and include case #N200770762 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Zero Bright Dot Policy: https://www.asus.com/us/support/article/811
screen bleeding problem
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.a lot of ips screens have glow, but the screen bleed was crazy on this one. it was very simple to set up and flip onto its side though
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We always aim to develop great products. We are gutted when we miss the mark. Thanks for taking the time to bring this to our attention. The IPS LCD Glow/Bleed effect is a natural phenomenon on IPS panels. Your eyes will catch different color behaviors from each side of liquid crystal due to the R/G/B transmittance divergence. We definitely understand and we value your feedback and concerns as this will aid in any improvements that need to be made.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N200667809-0017) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
- Pros mentioned:Adjustable, Refresh rate
Great purchases
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have 2 of them and I have never had any type of problem with this monitor after 4 years of heavy screen time. Really a good ourchase for the price that was offered!
I would recommend this to a friend It has it’s pros and cons.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the most part, its a solid monitor. Mine had a dark border around it which annoyed me. Supposedly its a part of the thin bezel. However in general, its a solid monitor for the refresh rate and price.
No, I would not recommend this to a friendBlack screen
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked good for most the time but kept getting random black screens while playing video games and now it has turned to a permanent black screen.
No, I would not recommend this to a friendWork great, poor customer service.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Monitor lasted a week. Replacement found at different store, would not give at same price. Paid more, disappointed in Best Buy. Monitor works great.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the monitor lasted for only a week, and you had to get a replacement. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. If you have any concerns, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
