Customer Ratings & Reviews
- Model:
- VG249Q
- SKU:
- 6395359
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
- Features
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, refresh rate, and price of the TUF 23.8” IPS FHD 144Hz monitor. Many appreciate the adjustable stand and vibrant colors, along with the monitor's ease of use and performance in gaming. However, some users note that the speakers could be improved, and there have been some reports of issues with dead pixels and the lack of an included HDMI cable. A few users also mentioned minor concerns about ghosting.
This summary was generated by AI based on customer reviews.
Great Budget friendly Monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good gaming monitor for beginners , nice quality and display resolution. Great for non hardcore games . If you want the best for hardcore games get the bigger size ASUS display.
I would recommend this to a friendSubpar product
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok for cheap gaming monitor. However lots of screen bleed. Not G-sync compatible like some other choices
I would recommend this to a friendHIGH REFRESH OK QUALITY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.picture looks pixelated no matter what resolution i use.. only good setting is RGB mode as everything else blows the colors way out and makes color banding a terrible experience.
No, I would not recommend this to a friendBrightness low
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good monitor, only thing I did not like which I noticed immediately is that the display is not that bright, if not I would give it 5 stars. But really good monitor
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Galileo,
I'm sorry to hear that you are unsatisfied with the brightness of this monitor. This is absolutely not the kind of experience that we want any of our customers to have. If you haven't already, I recommend using the on-screen display to manually adjust the brightness. You can also adjust system brightness via Windows. If you have any general or technical questions, please email me at [email protected] and include case #N2012007972 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
alright for the price i got it a couple yrs ago
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.alright but kind of low brightness, so when under sunlight from a bedroom window or just a room light it looks dim
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ronik,
Thank you so much for the feedback, I'm sorry to hear that it is a bit dim. Have you enabled the blue light filter? At Level 4, the brightness is not user-configurable. Please refer to the manual below. For further information, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Manual - https://dlcdnets.asus.com/pub/ASUS/LCD%20Monitors/VG249Q/ASUS_VG249Q_English_UG.pdf
Bad purchase
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Messed up in less than a year.screen started flickering and won’t stop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GabrielC,
We are sorry to hear about the issues you're having with the display flickering. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://alltech.how/asus-monitor-flickering/#:~:text=When%20your%20ASUS%20monitor%20is,factory%20reset%20your%20ASUS%20monitor.
Not this one
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like. I owned it for about a half a year. My eyes feel worse and worse from day to day. I believe this monitor has a problem with brightness, I was not able to make picture comfortable for my eyes. So I bought a new one 4K monitor which makes a huge difference: no eye pain anymore by the end of a day. I don't recommend this monitor.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Roman,
I'm sorry to hear about the brightness problem with the monitor. This is not the kind of experience we want our customers to have. Have you configured game visual? If you still have the unit in your position, you can refer to the link below. For further troubleshooting, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Manual - https://dlcdnets.asus.com/pub/ASUS/LCD%20Monitors/VG249Q/ASUS_VG249Q_English_UG.pdf
Pretty good
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was ok. My son wanted something with more gigs. We returned it but it was a good starter computer for gaming.
I would recommend this to a friendI don't recommend it much
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes very little time to break and that made me go to the store to change it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Guerra,
Please allow us to apologize for the incovenience you experienced with your Monitor. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have and that you have to return it. We do value our customers and take negative customer service experience very seriously. If you should have any other concerns or feedback feel free to reach out to us at [email protected]. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N200667809-0011) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice monitor Its very good and very well made I love it so much
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rees,
We truly appreciate you taking the time out to leave your review about this monitor. We are happy to hear that you are pleased with this monitor and its quality. However we would really love to know what could have been improved since you gave it a 3-star rating. What would make this a 5-star monitor for you? We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N200667809-0018" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Picture Quality
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great monitor but the brightness and sharpness are a little too low for me.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Hash,
I'm sorry to hear that you are not pleased with the brightness and sharpness. This is not the kind of experience we want our customers to have. Have you made any adjustments to the menu? You can refer to the manual below. For further troubleshooting, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://dlcdnets.asus.com/pub/ASUS/LCD%20Monitors/VG249Q/ASUS_VG249Q_UM_English.pdf
Worked great for the first 16 months then...
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Past two weeks since purchase 11/2020 pixel line issues on the bottom of the screen. Was hoping this would have lasted at least a couple of years. Should have bought the geek warranty but saw lots of positive reviews till I started researching the issue that started and coming across customers having similar issues.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Justkicknit,
I'm sorry to hear about the pixel line issues on the screen. This is not the kind of experience we want any of our customers to have. Have you tried to reset the monitor or use a different set of cables? Please refer to the FAQ below. For further troubleshooting, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1013113/
Great Exchange Policy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exchanged the monitor due to a dead pixel. Best Buy was great on the return policy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about the dead pixel, and you had to return it. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. I will forward your feedback to the product team for future improvements. If you have any concerns about another model, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link
to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
4ms gtg ! Not 1
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s really 4ms gtg not 1 , it has 1ms Mprt which is different
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, are you referring to the response time? Please ensure that you are connected via the display port for the best video output. For further troubleshooting, feel free to reach out to me at [email protected] and provide this link for reference.
I'm here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Monitor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice monitor, son likes it the picture is very clear.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Monitor,
Thank you so much for the feedback, we are happy to hear that your son enjoyed the monitor. If you have any technical concerns, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Nice monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.120hz is awesome but I ended up returning it because the monitor was too small for my liking!
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear jonperez2,
I'm happy to hear that you enjoyed this monitor! This is exactly the kind of experience that we want all of our customers to have. I understand that you chose to return it due to the screen size however, and will forward your feedback to the Product team for review. If you have any general or technical questions, please email me at [email protected] and include case #N2102048911 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Decent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The visual on the screen is decent. I like the size for use with my double monitor set up.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Douglas1994,
I'm happy to hear that you are satisfied with your new monitor. This is exactly the kind of experience that we want all of our customers to have! I will forward your feedback to the Product team for review. If you have any general or technical questions, please email me at [email protected] and include case #N2012065849 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Bought a DUD. Pixels blew up in 10 minutes.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a great model with great swivel stand. Display port worked well for my PC. Tried to hook up my xbox into the HDMI port and it made all the pixels go blurry. Great customer support. Had a new monitor the next morning. Decided to go with a HP X25 that went on sale that day because it had the GSYNC. Truly think my experience was an anomally.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JohnG,
We are terribly sorry the device pixels went burry and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team for improvements.
We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Monitor 144
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor only 144mhz Not 240mhz I like 240mhz better Price not much difference
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Microwave,
I'm sorry to hear that you are unsatisfied with the refresh rate of this monitor. As you noted, this is a 144Hz refresh rate display. If you are looking for a 244Hz model, I recommend contacting Best Buy customer service to arrange a return. If you have any general or technical questions, please email me at [email protected] and include case #N2103043498 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
3/5 stars
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good monitor 3/5 stars, I would highly recommend..
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Godlivevoice,
Thank you so much for the honest feedback, if you have any technical concerns that reflect a 3-star, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
