Customer Ratings & Reviews
- Model:
- VG249Q
- SKU:
- 6395359
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
- Features
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, refresh rate, and price of the TUF 23.8” IPS FHD 144Hz monitor. Many appreciate the adjustable stand and vibrant colors, along with the monitor's ease of use and performance in gaming. However, some users note that the speakers could be improved, and there have been some reports of issues with dead pixels and the lack of an included HDMI cable. A few users also mentioned minor concerns about ghosting.
This summary was generated by AI based on customer reviews.
Average
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an alright monitor. Switched to Samsung for a better refresh rate.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, we truly appreciate it. For the best display, please connect via the Display Port. If you have any technical concerns, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Broken in Shipping
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased an open box in Excellent Condition and it arrived with screws loose in the box and was damaged due to the poor packing job, sucks to see a good monitor that was likely fine before shipping get damaged. I'll be returning it and ordering a new one no biggie, I am yet to use the product.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Evan,
We are truly sorry for the device was damaged and for the inconvenience this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect.
We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Keyboard hard to see
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't see keyboard when lit up. Need to turn off keyboard key lights
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Do understand the inconvenience this may have caused you.
You have posted your comment on an ASUS monitor. To better assist you, please post your question to the correct product.
If you need further assistance with an ASUS product, please email me at [email protected] and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Decent but Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best for 250 dollars, and only 144 hertz. Good if you have the money
No, I would not recommend this to a friendGo for viewsonic CRT instead
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the price, too bland and the rotate is not the best
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about your experience, this must be frustrating. I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you have any software concerns, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Dead pixel
Great Monitor but...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received this monitor about a month ago and loved it until I noticed there is a dead pixel on it. A little disappointed it decided to show up after the return day expired but I guess that's what I get for buying an open box.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about the dead pixel. Since LCD panel is made up of millions of microelectronic pixels, if one pixel no longer functions normally, it will become a bright or dark dot. Open-box items come with 3 months warranty.
If you wish to discuss this warranty program, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Didn’t come with screws.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mount didn’t have screws in it. Other than that it was good.
I would recommend this to a friendBrand response from Asus_Answers
Posted .Dear Logan,
I'm sorry to hear that your monitor arrived with missing screws. This is absolutely not the kind of experience that we want any of our customers to have. If you haven't already, I recommend contacting Best Buy customer service for a resolution. If you have any general or technical questions, please email me at [email protected] and include case #N200806164 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Good monitor; not built to last
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, not a bad monitor for gaming. Enjoyed it for a year and 3 months before it gave out after moderate use. Good monitor if you’re looking to upgrade again soon and/or don’t plan to use it much.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the monitor failed after 3 years of usage. Is it unable to turn on? I'm happy to troubleshoot this matter with you, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Dead pixel
Broke after 40 days of use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dead pixels covered most of the screen and it was just over a month of use. Now ill have to find out how good the 3 year warranty really is.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Maestroamparo,
It's unfortunate to hear about the dead pixel. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this is a random case. We certainly do offer excellent warranty repair, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
second monitor not detecting.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was running well but suddenly it stop detecting my second monitor. I tried with my other laptop, my second monitor and hdmi all working fine. I don't know what to do.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Subash,
I'm sorry to hear that it stops detecting your second monitor. What you've experienced was not intentional and this is a random case. Have you tried to use a different cable? I'm happy to assist you, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Speakers
High quality monitor
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great monitor. It is a nice large screen and the picture is sharp and clear. One thing that stood out to me almost immediately after opening the box, was how nice the stand is. My company paid for very nice monitor stands for my office, but I think that the stand that’s included with the monitor out of the box is nicer. It easily flips to a vertical position, moves up and down far more than most stands, has a wide turning range to be able to angle the monitor in about any angle you could imagine. The movement is also very smooth and easy to position without losing its strength to stay put once you have it where you want. It has a few different connections in the back for your computer, but what I really liked is that it comes with an HDMI cable. Most of the monitors I’ve bought in the past came with the lowest cheapest cable that could possibly connect to the monitor. Its nice to have a useful connection in the box. I thought that the speakers would be nice to have so I don’t need to use other speakers, but honestly the output on them is pretty pathetic. The sound is clear and crisp, but just not very loud even with everything maxed. I was a bit surprised that the monitor didn’t have a digital audio out port. Given that it comes with an HDMI cable, but the speakers aren’t that great, I would have expected this. That may be unrealistic expectations based on comparisons to TVs which normally are my go to option for a “monitor” that also has speakers. Because this is a gaming monitor, I expect that the target audience either has a nicer speaker system or nice headset that they are using for their sound most of the time anyway, so they can get a full surround sound effect. That makes the speakers a nice backup option but not the point of the monitor so I didn’t dock any stars for the low powered speaker. However, if you are planning on having these be your main speakers for your setup and therefore help justify the higher cost of this monitor, you may want to go into a store and test the sound quality first to see if you’re really happy with it. The screen also comes with a blue light filter option. I played around with it a bit, but didn’t love it. I never loved similar options on smartphones so its probably just my preferences there. If this kind of option is a big deal for you then you know this monitor has it. I just mention it because I haven’t seen that before on a monitor and may be an important factor for someone out there. This is a more expensive monitor, so it may not be the best choice for someone that just does spreadsheets all day, but this is a fantastic monitor for anyone wanting to play games or something else that has a lot of videos, movement, etc. where a quality monitor really matters.
I would recommend this to a friend Bad Pixels
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good monitor but had a pixel go out after like 6 weeks and the customer service desk said they couldnt do anything since I didn't get the protection
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Danny,
We definitely understand the impression that a dead pixel may have created and we hope this will not be a long term lasting impression as you have chosen ASUS as a trusted brand for excellence. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Since LCD panel is made up of millions of micro electronic pixels, if one pixel no longer functions normally, it will become a bright or dark dot. By ISO 9241-302 standards, ASUS conforms to the acceptance level between 3 to 5 defective bright/dark pixels. In order to deliver ultimate vision experience to ASUS customer, if your panel is less than or equal to the above number of dots, then, it is considered as an acceptable LCD monitor.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2011010254-0012) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
- Pros mentioned:Picture quality, Price
Another great product from Asus!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a similar acer monitor a while back (1080p, IPS, 144hz, 24inch) That monitor was alright. It cost me $200 with tax, so not bad all things considered. However, when my 2nd monitor died, I decided to replace it and my 3rd monitor with high quality monitors than the office stock dell monitors I had. Something with clean lines, minimal bezel (being a triple monitor setup, the closer the better really) and, if possible 144hz refresh rate. I didn't think I'd get the latter. When I saw this monitor on the shelf for the same price as a similar monitor that was 75hz ($170) I decided to go for it. I hooked them up that night and loved them. Sure, my acer monitor had HDR too, but the Asus monitors were just a higher quality product. The menus are much nicer, the options are much more plentiful (and easier to understand with the menu) than acer. Plus, it had a fully adjustable stand, which the acer did not. Sure, side by side, they are pretty much the same, but the Asus product just feels like a better product. For a similar price, I got a what I think is a better product. I was lucky too, as the next day they went back to $250. Still, I think the slight increase in price over the "budget" options, like my acer, is worth it. I feel like, despite getting what is still an entry level product, the Asus monitor feels less like cheap option. I went out the next day to buy a third. I love this monitor, and I love Asus' products. They've continuously stood out as better than the alternatives, from my Monitors, to my asus router (swapped from netgear, was not a fan of the setup of the web UI), to my motherboard (from an MSI), to my laptop. Keep it up, Asus.
I would recommend this to a friend - Cons mentioned:Dead pixel
Not worth the money
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 2 months before it started getting dead pixels, 5 months later the whole LCD is dead
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the pixel issue you're having with this model. Please allow us to make your experience with ASUS a better one. We would recommend that you reach out to us with images of the issues you're having with this model.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
DIDNT LAST 6 MONTHS
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had it for 6 months and it is now unusable. It was working fine for the past six months and randomly today, the buttons are faulty and menus weren’t appearing, the hdmi port wasn’t reading the cord, and the monitor was going into sleep mode a few moments after powering on. Waste of $200+, customer service makes it impossible to get help, and will likely never buy from ASUS or Best Buy again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've been experiencing with this monitor. This is definitely not the kind of quality to expect from ASUS products and this is surely not the norm for our monitors. Please refer to the FAQ linked below to troubleshoot the issues you've been experiencing. You can also contact our Consumer Open Platform Component and ProArt Warranty Support with information found in the link below as well. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2104051934-0021" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[LCD Monitor] Troubleshooting - No display after turning monitor ON: https://www.asus.com/us/support/FAQ/1012723/
https://www.asus.com/us/support/callus
Not Working Monitor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are not happy. We gave the monitor to our grandson for Xmas & it didn’t work, so we have to return it. We had it delivered, so I hope delivery had nothing to do with not working.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that you had to return the monitor. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. If you have any concerns, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Dead pixel
Wasted money.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dead pixels upon first use. Best buy wouldn't allow a return. Waste of money. Handle your products better.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mike, thank you for bringing this to our attention and please allow us to apologize for the inconveniences. Could you please provide us with a picture of the display? You can reach out to me directly at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
- Cons mentioned:Dead pixel
Dead pixels and backlight bleed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dead pixels and obscene levels of backlight bleed out of the box. I'm just thankful that Bestbuy has a good return policy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jamk,
It is unfortunate that your monitor is suffering from backlight bleed and dead pixels. All ASUS products undergo intensive quality control testing to make sure the best panels are being used. For more information, regarding our Zero Bright Dot policy, please visit: https://www.asus.com/us/support/article/696/. If you have any questions or concerns, you can contact me at [email protected], or you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat. I'm here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is #N2011106170
Thanks for choosing ASUS
Regards,
Justin
ASUS Customer Loyalty - US Support
- Cons mentioned:Durability
Monitor went bad after 30 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Monitor went bad after 30 days. Waste of money because I can’t even return it now
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Whoo,
I'm sorry to hear that your monitor isn't working after just 30 days, that certainly sounds like a frustrating situation. ASUS provides warranty coverage in order to fix or repair any product that may stop working prematurely under normal usage. Please reach out to me at [email protected] and include case #N200662630 in your email for reference. I'd be happy to get an RMA repair started for you.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Four months and it's already messed up.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 months, it randomly get a thick bar of distorted pixels at the top of the screen and blue dots down the side. screen will turn to green when clicking on certain things. There's burn in for any bright images. I spent $270 on a new monitor and it's already messed up. This monitor has not been overworked or bumped into or got wet or anything.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Zach,
I'm sorry to hear about the dead pixels and the blue spots on the screen. This is not the kind of experience we want our customers to have. I'm happy to assist you with this matter, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
