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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2623 reviews

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Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

  • Features

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers have good things to say about the picture quality, refresh rate, and price of the TUF 23.8” IPS FHD 144Hz monitor. Many appreciate the adjustable stand and vibrant colors, along with the monitor's ease of use and performance in gaming. However, some users note that the speakers could be improved, and there have been some reports of issues with dead pixels and the lack of an included HDMI cable. A few users also mentioned minor concerns about ghosting.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 128 Showing 2,541-2,560 of 2,623 reviews
  • Rated 2 out of 5 stars

    Asus tuf gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an issue with the audio jack wouldn’t read anything lacked USB ports and much needed things for the 250 price tag go with something else

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Tjudy, we are truly sorry you weren't satisfied with this monitor as you ran into an issue with the audio jack not detecting any signal. This is definitely not the experience we want any of our customers to have with our products and we would love to assist you. If you recently bought this monitor you should still be in the return window for Best Buy's return policy. If you are, we recommend returning it for a replacement but if you're outside of the return window please send us a direct message via Twitter @AsusHelpUS with the serial number of your monitor as well as your case number (N2012077135) as a reference.

      Thank you for choosing ASUS!

      Best Regards,
      Leonardo
      ASUS Customer Loyalty Management US Support Asus

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Speakers

    Rated 4 out of 5 stars

    Owned the monitor for 3 years

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the monitor 3 years ago and still works, friends that play on it comment on the picture quality as it has a very clear picture, the only two down sides are recently the screen did get lines and half of it turned black so I shut it down for the night and turned it on the next night and its back to normal, the other down side is the speakers in the monitor are not loud at all. Again that is a recent issue for the past 3 years its been great

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot stress this enough, absolutely do not buy this monitor they do not tell you that you CANNOT hook up external speakers to it because apparently the plug is only audio in and not audio out it’s not very clear about that so you’re stuck with using the garbage built in speakers transparency is Important and they are the furthest thing from it DO NOT BUY THIS MONITOR UNLESS YOU WANT TERRIBLE BUILT IN SPEAKERS ONLY

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you so much for the feedback, I'm truly sorry to hear about your issue. Certainly, this model comes with a PC Audio Input : 3.5mm Mini-Jack. We do hope that your impression will not be long everlasting. If you have any other technical issues, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support Asus

  • Rated 2 out of 5 stars

    Bad screen

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this monitor for like 4 months and out of no where the screen just like shattered and I didn’t even touch it or anything

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Emilio, I'm truly sorry to hear that your display has been damaged this way. This is definitely not the experience we want any of our customers to have with our products and we would love to help. This monitor can definitely be repaired, we recommend sending us a direct message via Twitter @AsusHelpUS with the serial number of your monitor for assistance we getting the device serviced. If you have any general or technical questions, you can also send a message there and include case #N2012086654 for reference.

      Thank you for choosing ASUS!

      Best regards,
      Leonardo
      ASUS Customer Loyalty – US Support Asus

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Switched from a TN Panel

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: + IPS @ 144Hz!! + Very slim bezels + Rich Colors + Was able to enable GSYNC (although it says "Not Compatible") Cons: - No USB Port Connectivity - That's all I can think of! My outgoing monitor is a 24" 144Hz 1080p TN panel; 144Hz is a must for gaming, and outside of gaming, it just makes every experience a whole lot smoother. But the main problem with a TN panel is that the colors are just washed out and the viewing angles are not so great. IPS panels have better color saturation and viewing angles, but are more costly when you add the 144Hz capability. Then this monitor comes along; 1080p, 144Hz, IPS!! Doesn't break the bank!! Right off the bat, I can see the difference between my current TN panel and this IPS monitor. The IPS just gives more vibrant colors all around and it is more pleasant to view most anything from YouTube videos to personal photos. But of course, this monitor was designed for the gamer in mind. My gaming laptop runs a modest GTX 1060, which fits the bill for 1080p gaming. Right off the bat, I went to set up G-SYNC. I feared that the setup would not allow G-SYNC to be turned on, but it did with a small warning that it may not be compatible. I ran a few games (CSGO is a good test) and can immediately tell that G-SYNC was indeed working just like it was on my TN panel. But the viewing experience was so much better. To be honest, that's my main takeaway from this. I can't go back to a TN panel after experiencing an IPS. The only con that I could find was the lack of a built in USB hub. I have a few gaming monitors at home from various brands and they all have USB hubs. This comes in very, very handy when you have various peripherals and not enough ports. I guess that's what a dedicated hub is for.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Monitor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When we hooked it up finally, the monitor was dim on the left side. There was a small hassle trying to fix this problem because it was purchased 12/20/2020 and the return date expired 1/16/2021. CPU we purchased didnt arrived till 1/15/2021 and Geek Squad finished all upgrades 1/16/2021. In a short story after my wife emailed Best Buy everything was fixed!

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      I'm truly sorry to hear that the monitor was dim on the left side. This is not the type of experience we want any of our customers to have. Were your issue resolved fully with the monitor? For further troubleshooting, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Gaming
    Tech Insider Network Member

    Rated 5 out of 5 stars

    144 Hz/1ms/FreeSync/WQHD = winning monitor

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're all about gaming & are in the market for a solidly constructed, low glare, VESA mountable monitor - here you go! The TUF Gaming VG249Q has everything you could want from a gaming perspective @ this size/resolution - but also a great choice for anyone finding themselves working from home & need a larger screen to connect to that laptop your company expects you to be production on for the next few months. As mentioned, the monitor can be VESA mounted, but the ergonomically constructed stand is remarkable. Very sturdy, and allows for both the conventional landscape orientation as can be turned vertically as well. Includes an array of ports to connect almost anything - one DisplayPort (1.2), one HDMI (v1.4), & a VGA/D-sub port. Sweaty gamer features include: (ELMB) Extreme Low Motion Blur: thanks to the 1ms refresh rate, smearing is gone, and you will see details in the game like never before when running through maps Shadowboost: great to add clarity in games where there is an supersaturation of dark, hazy areas to improve details and track bad guys GamePlus: No-scope much? You can now! This allows a crosshair overlay that is great for "practicing", as well as a FPS counter GameVisual: 7 presets optimized for almost every gaming "use case" scenario Flicker Free: If I see a monitor flicker, its out. Won't happen with this ASUS. Misc: Internal speakers are what you'd expect - always a handy feature Blue Light Filter is nice when you need relief from extended hours and experience eye strain working long and hard on those TPS reports. It's a monitor Peter never dreamed possible.

    I would recommend this to a friend
  • Pros mentioned:
    Adjustable, Gaming

    Rated 5 out of 5 stars

    Love this monitor

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sleek, and stylish monitor. Crisp display and very easy to adjust the height for that perfect level. Highly recommended if you are looking for a gaming monitor

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Display issues

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has big lines running down the display... had to send it to ASUS for warranty.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      It's unfortunate to hear about your issue with the screen. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. I can assure you that we will take the necessary time to apply the best servicing possible to ensure that you do not have continued issues. If you have any concerns, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support Asus

  • Rated 1 out of 5 stars

    Menu keeps popping up

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was enjoying the monitor until like 4 days later it keep turning on and off by itself even when not in use unplug it for a little turn on Xbox to play game after 10 minutes of play settings menu keeps popping up non stop. Now months later no menu buttons work can’t access none of the features

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We're sorry to hear about the unfortunate experience you're having with this model. Based on the issue you described, we would recommend that you have this device sent in for servicing so the team at Best Buy can look into this issue.
      We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
      For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Refresh rate

    Rated 5 out of 5 stars

    Best monitor

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this monitor looking to add to it. Big Asus fan!

    I would recommend this to a friend
  • Pros mentioned:
    Adjustable

    Rated 5 out of 5 stars

    Amazing Gaming monitor

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the ASUS TUF 23.8” IPS FHD 144Hz Gaming Monitor offers an exceptional gaming experience. Its vibrant display, high refresh rate, and fast response time ensure smooth gameplay with vivid visuals. The adjustable stand and thoughtful design enhance comfort during long gaming sessions. Features like FreeSync technology and GamePlus enhancements add value and customization options. Overall, customers appreciate the monitor's performance, versatility, and user-friendly design, making it a highly satisfactory choice for gaming enthusiasts.

    I would recommend this to a friend
  • Pros mentioned:
    Refresh rate
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Buttery Smooth & Affordable Gaming Monitor

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this monitor! No seriously, I'm pretty hard pressed to say anything negative about this monitor. First off it sports a nice, sharp IPS display with great viewing angles and minimal IPS glow. It also has a lightening fast 1ms response time and a 144hz refresh rate. What's this all mean? It means that if you have the proper video card (in my case a GTX 1080) you should be able to experience a lot of your games at a much higher refresh rate which will in turn make those games run much smoother. This "smooth" experience can even be noticed when just surfing the web or moving your mouse cursor, however it's not nearly as drastic as when you load up a game coming from a normal 60hz monitor. All in all here's my Pros and Cons list: Pros: 1ms response time Fantastic picture quality Great adjustable monitor stand found in more premium monitors 144hz and Freesync/G-Sync compatible Cons: Only 24 inches, which is rather small by today's standards 1080p doesn't yield a lot of screen space, but the PPI is still nice Overall, if you're looking for a great value gaming monitor then your search can stop here, as long as you're not looking for something a little bigger.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Pc

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice item to work. Fast easy to turn on very easy to work with.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Simin,

      I'm happy to hear that you are enjoying your new monitor! This is exactly the kind of experience that we want all of our customers to have. Are you having any specific problems with the unit that would reflect a 2-Star review? If you have any general or technical questions, please email me at [email protected] and include case #N2012044152 for reference.

      Thank you for choosing ASUS!

      Best regards,
      Lane
      ASUS Customer Loyalty – US Support Asus

  • Rated 1 out of 5 stars

    Broken already

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this in November. Someting in thescreen has stopped working. I can only see a vague picture wheni switch it to 100hz. When I tried to setup a warranty repair with ASUS, I was redirected to Geeksquad. Still no resolution.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      It's unfortunate to hear that the screen failed to work. This is absolutely not the kind of experience we want any of our customers to have. It seems as if you tried using our online RMA tool. If it was not repaired, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Adjustable
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great features!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This gaming monitor really packs a bunch! Love the cool features. First, installation was easy and it was pretty much plug and play. The screen height can be adjusted which is great because sometimes I need to put other “toys” in front of the screen while working with my PC. The screen is vibrant and clear, almost like you can touch what’s in the screen. The functions for gaming include crosshair, FPS counter and a timer, all very useful for intense gaming. The Game visual menu is easy to use and contains a variety for all sorts of visuals. You get more than meets the eye and a bonus blue light technology with adjustable features exists within the menu options. Something every PC user/gamer needs. No lag time, means more winning on gaming and more entertainment in streaming. No drivers to download. It comes with stereo sound and the quality is good. One HDMI and one Special/modern HDMI can be found on the monitor. You can switch from HDMI 1 to HDMI 2 to analog. Overall this monitor will impress anyone upgrading their monitor.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Billed but nothing showed up

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I was suppose to these today. Websige said delivered to my front door yesterday... There's nothing here ! I thought I was supposed to pick up in store when it arrived. I received email saying it was left at front door. There is nothing here.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Lita,

      I'm sorry to hear that your package is missing. That certainly sounds like a frustrating situation. If you haven't already, please contact your shipping company or Best Buy customer service for a resolution. If you have any general or technical questions, please email me at [email protected] and include case #N2012010037 for reference.

      Thank you for choosing ASUS!

      Best regards,
      Lane
      ASUS Customer Loyalty – US Support Asus

  • Pros mentioned:
    Adjustable

    Rated 5 out of 5 stars

    Smart buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and responsive screen. Adjustable screen with nice color.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    White vertical lines- defective product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this monitor for my son’s birthday 4 months ago. He was happy with this product but recently a white vertical lines appeared on the monitor and nothing is visible. Unfortunately, we have to take it back to Best Buy

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Lana,

      I'm sorry to hear that your monitor is displaying white error lines after just four months of use. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. Our monitors have a 36 month warranty. I understand that you will have the unit serviced by Best Buy, but if you have any general questions or concerns please reach out to me at [email protected] and include case #N2102024847 in your email for reference.

      Thank you for choosing ASUS!

      Best regards,
      Lane
      ASUS Customer Loyalty – US Support Asus

  • Cons mentioned:
    Speakers
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good monitor, but not a standout

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is definitely a nice gaming monitor. But some of the features feel a bit like a gimmick, and I wonder how many people will actually use them. The gimmicks are buried in the on-screen menus, which I found a bit hard to navigate. I frequently was pressing the wrong button and not doing what I wanted in the menu. Also was confused because the power button and power light are not aligned, so a few times I pressed the power button when I meant to press a menu button, since it also feels exactly the same as all the other buttons, and is spaced exactly the same as the other buttons. The gimmicks in the menu, under "GamePlus" I found to also be clunky to navigate and use, and not something you can quickly turn on and off while in the middle of the game. So I really feel like these features are of limited use, and most people won't even use them. The speakers are garbage, I'm not even sure why they included them. I guess if you need sound in a pinch... but really, just go with headphones. The monitor only comes with a DisplayPort cable (and power cable), because that is what you'll need to actually get the 144hz that this monitor supports. With HDMI you can get up to 120hz, but note your computer will default to 60hz unless you dig into the settings, so make sure you set that before you start digging into games. Everything else about this monitor was fine, picture was good, has a few different game modes which I suppose you can adjust to your liking, but I tend to just set it to one, get it as "accurate" as possible and stick with that. But some might find some of the extra modes nice to have.

    No, I would not recommend this to a friend
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